

Address and Contact Information
Address: 160 MA-110, Westford, MA 01886
Phone: (978) 727-8464
Website: https://www.nanskitchen.com/westford-massachusetts-location
Menu Photos
Order and Reservations
Order: Order online
Related Web Results
Nan’s Kitchen: Healthy Farm-to-Table Meals for All Day Dining
Nans Kitchen (@nansmarket) • Instagram photos and videos
is Nan’s kitchen open in Westford and what are the reviews?
Reviews
First, I placed an order online for pick up with simple instructions. When I retrieved my food, they had not been followed. I asked to have one dish remade according to the instructions which were clearly indicated and printed out on the bag. In response, I received attitude. I was told “I’m sure it’s fine.” No, it isn’t. I politely but firmly asked to have the dish remade according to my instructions and it was snatched out of my hands by a woman who huffed and rolled her eyes at me before fixing their error.
Strike two was a few weeks later, when I stopped in after work and ordered a lemonade which was served in a cup with a crack in the side that was slowly leaking on the counter. I asked for a new cup and was told, again, “It’s fine.” I pointed out the Crack and was told “Ok, I’ll get you a new one, but I have to charge you for it.” Charge me? For replacing a cup you gave me with a crack already in it? I didn’t want to make a fuss, so I paid it but it left a bad taste in my mouth that the lemonade didn’t cover.
The last strike was a while later. I received an email announcing a new drink I was really excited for. I stopped in and ordered one, only to be met with confusion. I showed them the email and was asked “Are you sure that’s from us?” Yes, here’s your logo at the top. They shrugged. Later, I saw them post on Insta about said drink so I commented about my experience and was told there was an issue with the email and it was sent early, they apologized and offered to buy me a drink on the house to make up for it. All I had to do was email them. I emailed and got no reply. 3 days later, I emailed again, and still no reply. I responded to the original comment on Instagram and was ghosted. A bad experience on top of another bad experience. The quality of the food and their innovative, fun flavors just don’t make up for that level of poor service and the string of frustrating experiences.