Kyle Wilkes
I was traveling from Houston for work and decided to stop by Mountain Brook Creamery — definitely the right call. The place was super welcoming, and the service stood out right away. Gaven, Draven, and Nolan were all awesome. They were helpful, patient, and made the whole visit a lot more fun. The ice cream was great, and the whole experience proved that this spot is a true gem of the area.
… moreRick D
THE BEST ICE CREAM IN BIRMINGHAM! The place is small, and it’s always busy—but the wait in line is worth it! The staff is always super friendly, and we really enjoy chatting with the folks that work there. Great place to get a treat!
… moreTy Gubler and Franky Brown
Delicious ice cream for all. Friendly service and they can tell you which flavors are gluten free and take precautions
… moreSteb
We had the Bear Claw, Cookies and Cream, and the Chocolate Almond. They were all sooooooo good! The price was great for the size of the scoops. The workers were kind, and they let us have free samples. I would 100% recommend this place!
… moreXabier Granja
Hmm this place was… fine. We were hoping to get some Jeni’s but we could not find the place, might have closed recently. So we went here instead. Don’t take my 3 stars as a bad sign, I just didn’t love the place but it also wasn’t negative in any way. The staff were nice and the ice cream was fine, just not my favorite. Not the most creative flavors – I counted at least 6 different chocolate combinations (can we do something else please?) and not many exciting or unusual options. I usually prefer places where the ice cream is a bit less creamy and more flavorful instead of sweet, but I know lots of people prefer the latter. If that’s you, you’ll like them, otherwise it’ll be fine and that’s about it. I don’t feel the need to come back, but that’s just my personal preference.
… moreTanner Godfrey
Great ice cream spot! They have lots of delicious flavor options. Inside is nice with a 70’s ice cream parlor feel. Plenty of options – shakes, Sundays, cones and cakes! Highly recommended!
… moreAndrea A Jackson
I’m honestly still shaking from our experience. My husband and I visited Creamery Ice Cream today because we’ve enjoyed it before—the location is convenient, and the ice cream is great. We ordered three different flavors, and I asked for a cup for the cashier that nicely responded yes. Instinctively, I reached for one.
Then, from the front side inside the creamery, a young male employee approached and, in a rude and unprofessional tone, said: “Hey, next time don’t get it—ask for it.” There was no kindness or courtesy in his voice. If he had said it politely, I would have understood and respected the policy. I even turned to my husband to ask if it sounded rude, and he confirmed it did.
To be fair, the cashier handled it well and kindly said, “Oh, I was about to mention it, but you were faster,” showing that it could have easily been communicated with basic manners.
Still in shock, I told the young man I didn’t see any signs about not taking a cup. Trying to remain polite, I apologized. His response? “Next time I’ll make sure to be even more rude.” I was embarrassed, especially with everyone around us watching. That kind of behavior is completely unacceptable.
I truly hate to give one-star reviews—I understand how much it can impact a business. But the owners need to make sure this never happens to anyone else again. Respect goes both ways, and if someone is that unhappy working there, they should not take it out on customers. Whether this young man is an employee or hopes to be an entrepreneur someday, he must learn that professionalism and respect are not optional.
We came in happy, ready for a treat, and left disappointed and uncomfortable.
… moreKen Ray (mrkenray)
Very generous with the samples. Large serving sizes. Wide variety of flavors. Handicap friendly with easy access. The restrooms are clean and accessible. Cosmopolitan atmosphere, welcoming to all people. Cold ice cream in a warm atmosphere.
… moreIsabella
Pretty standard ice cream shop. Cute place with room to sit down and eat. $8.50 for a double scoop. I got praline and strawberry cheesecake. Not really outstanding, but it was good. There might be better flavors that we didn’t try. Service was speedy.
… moreJason Morris
Great ice cream. Plenty of unique flavors. Tons of chocolate options and a great cute spot.
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