Address and Contact Information
Address: 4922 Old Country Club Rd, Winston-Salem, NC 27104
Phone: (336) 765-1424
Menu Photos
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Monte De Rey Mexican Restaurant (West) – Winston+Salem
4922 Old Country Club Road Winston-Salem, NC, 27104. (336) 765-1424. About. An authentic Mexican restaurant. Amenities. Concessions Offered: Nearby Places.
Reviews
Sue Davis
Yesterday I went to Monterey Mexican Restaurant and left feeling very satisfied! ️
The service was excellent from the beginning — the staff was attentive, friendly, and efficient, which really made a difference in the overall experience. I felt very well taken care of.
I started with a margarita, witchcraft was absolute delicious.
For my main dish, I ordered quesadillas, and they were amazing! Very flavorful, generously filled, and served in a large portion — there were two very big quesadillas, perfect to satisfy your appetite (or even share). The quality of the ingredients and the seasoning were excellent.
Overall, it was a very positive experience. Great food, quality drinks, and outstanding service. I would definitely go back!
… moreThe service was excellent from the beginning — the staff was attentive, friendly, and efficient, which really made a difference in the overall experience. I felt very well taken care of.
I started with a margarita, witchcraft was absolute delicious.
For my main dish, I ordered quesadillas, and they were amazing! Very flavorful, generously filled, and served in a large portion — there were two very big quesadillas, perfect to satisfy your appetite (or even share). The quality of the ingredients and the seasoning were excellent.
Overall, it was a very positive experience. Great food, quality drinks, and outstanding service. I would definitely go back!
Jaelynn Warriner
My wife and I have been coming here for over a year. Wonderful food, service, and atmosphere! When we first come here we started coming at least 2x a week for the next 2 months. We live close to an hour away now and still travel to come here :)) we always get the quesabirria, and a side of rice.
Can’t wait to come back soon!
… moreCan’t wait to come back soon!
Charley Mays
Fantastic Mexican place. I don’t normally give 5 stars but Monte De Rey has it all: excellent food freshly prepared, excellent service, clean dining room and bathrooms, good prices. The ACP Supreme is some of the best Mexican I’ve had.
… moreJulie Whyman
We went in with local family and rolled out when finished. The portions are huge. It’s a comfort Mexican food restaurant. The food was hot and so good. My favorite was the steak & shrimp, onion and cheese fajita plate my hubby ordered (seen in video). The service was great and the ice cold beer came in XXL mug. Menu is a bit daunting because it’s so extensive. Loved all the salsa’s! And the complimentary strawberry sopapilla bite at the end was a perfect sweet treat to finish the meal.
… morePeter Taíno
Excellent food, very delicious, hot, and well presented. The variety of selections was very good, and the mojito might have been the best one I’ve had. The shrimp was very yummy and juicy. And the customer service was superb. Could not have asked for a better experience.
… moreDaniel Yancey
I have been spending money here for a good 10-15 years. I’ve notice a very heavy down tick in quality of service, food, and overall satisfaction.
Today was the last straw. I called to place a lunch order and they asked me to hold. Perfectly fine. However they continued to have a conversation with someone while not having the phone on mute. 5 minutes passed and I decided to drive while on the phone to the restaurant since I live close by.
I arrive, still on hold. I walk in and have enough time to pay $20 to some nice lady soliciting inside the restaurant selling hats and cookies in a bag. No big deal but people should t be bothered while dining at a table by vendors wandering around in restaurants.
Anyways. I finish up with her (bought some cookies bc I’d rather spend money with her at this point) then confront the woman leaning on the bar as if she’s half asleep and zoned out. I tell her I’ve been on hold long enough to drive to the location (they were not busy at all Thursday at 2:30) and haven’t been able to place my order. She gives me an attitude and acts like she doesn’t care and doesn’t ask to take my order. Just disregards me and stares off into space like I wasn’t there.
I explained I’ve been coming here for years and was curious as to how they handle situations like this and that is seems quite rude. She can’t communicate well, that’s okay. But her not caring whatsoever about me wanting to place an order, that I was on hold for 10 min, or that I was requesting a manager. She literally waved me off and told me no. Zero disregard for the customer and or situational awareness.
When I asked for a manager very politely she just stared at me and told me no and that he isn’t coming till later and just looked off like I wasn’t going to walk away.
In this economy you should be happy the restaurant is open. And making money. Not shooing away your loyal customers and providing everything BUT good customer service. Completely unprofessional.
So I did walk away and spent my money elsewhere. I went up the rd to Los Juanes, and was greeted with a smile, a menu, speedy service, better atmosphere and better food. Should have gone there first. I included my review below of this very same restaurant from 2 years ago. My phone call and the wonderful bag of food I obtained within 10 minutes of arriving at Los Juanes.
I will be returning when the manager is present. Actively trying to spend money and staff shooing you away or disregarding mistakes is unfortunate for this business and unacceptable.
… moreToday was the last straw. I called to place a lunch order and they asked me to hold. Perfectly fine. However they continued to have a conversation with someone while not having the phone on mute. 5 minutes passed and I decided to drive while on the phone to the restaurant since I live close by.
I arrive, still on hold. I walk in and have enough time to pay $20 to some nice lady soliciting inside the restaurant selling hats and cookies in a bag. No big deal but people should t be bothered while dining at a table by vendors wandering around in restaurants.
Anyways. I finish up with her (bought some cookies bc I’d rather spend money with her at this point) then confront the woman leaning on the bar as if she’s half asleep and zoned out. I tell her I’ve been on hold long enough to drive to the location (they were not busy at all Thursday at 2:30) and haven’t been able to place my order. She gives me an attitude and acts like she doesn’t care and doesn’t ask to take my order. Just disregards me and stares off into space like I wasn’t there.
I explained I’ve been coming here for years and was curious as to how they handle situations like this and that is seems quite rude. She can’t communicate well, that’s okay. But her not caring whatsoever about me wanting to place an order, that I was on hold for 10 min, or that I was requesting a manager. She literally waved me off and told me no. Zero disregard for the customer and or situational awareness.
When I asked for a manager very politely she just stared at me and told me no and that he isn’t coming till later and just looked off like I wasn’t going to walk away.
In this economy you should be happy the restaurant is open. And making money. Not shooing away your loyal customers and providing everything BUT good customer service. Completely unprofessional.
So I did walk away and spent my money elsewhere. I went up the rd to Los Juanes, and was greeted with a smile, a menu, speedy service, better atmosphere and better food. Should have gone there first. I included my review below of this very same restaurant from 2 years ago. My phone call and the wonderful bag of food I obtained within 10 minutes of arriving at Los Juanes.
I will be returning when the manager is present. Actively trying to spend money and staff shooing you away or disregarding mistakes is unfortunate for this business and unacceptable.
Ashley Croft-Benevides
I’ve been here many times. The last couple of times there has been a rude, heavy set, older lady what loves to argue at the door. She’s always very rude for no reason. I don’t know her from Eve. I’m tired of it. There are other places to get good Mexican food where they aren’t mean to you.
… moreTheRealDrChuck
The place has never been great but last few times it’s just bad. Service is slow and just not good. I only got 1 drink refill. Took a long time to get checked out. Steak tacos were bland and over cooked. There are way better options around. Not recommend.
… moreBrian S
The service and environment here are great, and there’s a wonderful selection. I’ve had the Tortas in the past and loved them, while other items have been hit or miss.
This evening was Taco Tuesday, so I indulged in “street tacos.” The appearance was there, but the taste was another miss.
The tacos were meat (chicken or steak), onion, and cilantro. There was no sauce or other supporting flavor, so it was dry! Fortunately the chips and salsa were delicious, so I dipped the street tacos in the salsa I order to down my food.
My family had tasty dinners with no complaints otherwise.
… moreThis evening was Taco Tuesday, so I indulged in “street tacos.” The appearance was there, but the taste was another miss.
The tacos were meat (chicken or steak), onion, and cilantro. There was no sauce or other supporting flavor, so it was dry! Fortunately the chips and salsa were delicious, so I dipped the street tacos in the salsa I order to down my food.
My family had tasty dinners with no complaints otherwise.
Shelby Hall
The salad was crisp and fresh, the fajita was absolutely perfect, and the service was genuine. The decor and atmosphere feels warm and authentic.
Shout out to my waitress, Virginia, for being so kind and welcoming! She’s not overwhelming but always smiles and shows that she’s happy to help!
… moreShout out to my waitress, Virginia, for being so kind and welcoming! She’s not overwhelming but always smiles and shows that she’s happy to help!