
Famous for Pan Fried Chicken, Boneless Chicken Breasts Tenders with our BOMB sauces! Huge Half Pound Cheese Burgers, Daily Hand Cut Tenderloins, Specialty Sandwiches and Whole Bone In & Fillet Catfish and Fried Bluegill! Fish & Chip Wednesday! Panko-Fried with Hand Cut Fries! Country Fried Thursday with your choice of Chicken, Pork or Steak with Mash & Gravy, Green Beans & Creamed Cheese Corn! Fresh Catch Fridays with something new for you! From Scallops to Swordfish…Frog Legs to Whitefish! Check our Facebook page for this Fridays Fresh Catch! Lobster Saturday Grab a great tail or two or side it with a Filet or Shrimp! Sunday Funday with Smoked Bacon Wrapped Meatloaf and MapleBombed Chicken Tenders with Sweet Sugar Waffles!
Address and Contact Information
Address: 2112 IL-26, Low Point, IL 61545
Phone: (309) 246-8441
Website: https://www.midwayduckinn.com/
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Lowpoint, IL 61545 (Menu & Order Online) – Midway Duck Inn
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Reviews
Management was NOT. Not only were they scarce but lazy and unprofessional. They don’t know what they are doing and need POS training to provide the correct order buttons for their servers.
My wife wanted to surprise me and take me to a hometown spot she frequented with her family as a teenager. Didn’t know it was under new management but I can tell you- this is called midway Duck inn but the management is below MID-way. Went from a delish meal with a few hiccups that we at first overlooked, only to be disappointed and charged for sides that came with our meal bc they didn’t update their pos system and sent their lovely server to apologize on their behalf but continue to charge us. My wife ordered a meal that comes with a side salad and side. She asked for an additional side of asparagus which had an up charge which was perfectly acceptable. However, we got charged extra for one of the sides that came with the meal. We asked to speak with management after pointing out the mistake and both managers refused to fix the issue and then refused to visit our table. They requested my wife to go to speak with her at the bar bc she was too busy serving an empty bar and a chef who was busy sending out withered salad to tables to speak with my wife. On that note: my wife replied with , no the manager can come speak to us just like any normal manager should. We sat waiting for at least 25 minutes to get through a three minute common sense solution. Instead of this one time $100 customer experience that will be their only customer experience. Lost out of potential business over a $5 side.
I don’t recommend going to this place unless you want ok food and a side of P.O.S service. I feel bad for serves who work under this management. To treat customers like this made it out to be what was a simple correction to an uncomfortable one.
Unfortunately this is just my review. Back to the manager situation, I’ve never been to a restaurant that left their server hanging without any clue on how to fix the solution as if the server apologizing so many times but not comping a side that was obviously over charged. A customer shouldn’t have to pay for the managements mistakes period.
This place won’t be open long with management like this. Good luck.
Cod horseshoe: 8/10
Corn fritters: 10/10
Overall: highly recommended!
While out for a drive we stopped in for lunch because we’d heard good things. We were not disappointed. This is a great local dive and diner. Unlike many diners, this was very clean and not musty smelling. The atmosphere was vintage yet authentic. We asked for recommendations and the very helpful server mentioned the burger and cod horseshoe were excellent. They were. We also ordered corn fritters and were they a treat! I would definitely recommend this for lunch and I’m sure dinner would be even better!
Ron D.
Kids meal, chix tenders with fries & corn fritter.
Main meal comes with choice of 1 salad or soup & a side.
2 Catfish pieces meal, Caesar salad, mashed Potatoes/gravy. Additional side Asparagus.
Fried Chicken w/ HS salad & side of mashed potatoes/gravy.
My Cesar salad came as a house salad (topping of red onion, tomatoes, croutons, carrots, yellow & orange sweet bell pepper diced) w/ dos. While mixing, under the top bedding of lettuce was spoiled/wilted; enough to fill a chaffer dish. When I got a replacement, it was then romaine salad, croutons & parmesan chz, ori. what was to be expected- a true Caesar salad. As dinner arrived, everything looked great & our server asked if anything was missing. My side of mashed potatoes had yet to arrive but soon it came. After having the salad issue, I wanted to avoid further complaints… but man I found a long hair embedded in one of my catfish, my husband watched as I pulled it out. In hindsight, I should have alerted the server. It was just going south, & we honestly didn’t want this to go that direction. Our server had been extremely caring, checking on us throughout. We proceeded & I just removed that outer layer of breading before eating. My husband’s chicken was as expected. We were curious about the Bomb Sauces- but found to be normal average sweet baby rays.
As soon as the bill came, found my catfish meal was getting charged for not only the asparagus, but my mashed potatoes. As noted above, the meals come w/ a sd salad or soup one & side. I let the server know there was an error. Regardless of how a server puts the order into the system, I ordered a sd that came with the meal & then added the asparagus in addition to. She returned stating she was told by mgmt to tell us, due to the way they have to input the order into the system- it was just how it was. Apparently- the asparagus could only be ordered as an upcharge with the meal as the sd because it wasn’t an option as a side order. This meant, my free choice of a sd gets bypassed, and it was unavoidable.
Whether it was meant or not, the mistake turned into an error that should have been corrected by mgmt willingly. If you don’t believe the customers statement- you have cameras and can go back to hear me order the potatoes first & then add the additional sd of asparagus. But why would you right? That would be too much work!
We asked to speak with mgmt since she had not offered any other resolution. She returned embarrassed & flustered, saying I was free to approach mgmt at the bar & that they would not be coming out as they do not like to. It is unprofessional to tell me I must get out of my seat to look for mgmt. She said the other manager was the chef but he doesn’t like to come out either. At this point, over a $5 side, I refused to pay until it was resolved. I explained yet again to the server that it isn’t right to charge customers just because they don’t want to input the proper prompts/buttons for ordering no matter how little the cost. Their menu clearly stated the sides that came with & that’s exactly how I ordered it. The server disappeared for another 5 + minutes & they finally returned having comped the side.
We were so understanding after all those mistakes. I offered a chance to communicate & they refused. I suggest proper management training and POS training. Most of importantly… DON’T MAKE YOUR SERVERS LIE! We asked for your names, & you gave Megan & Tom. But clearly- your business states owners Susan & Todd. How on earth did you think it would make sense to lie? Our community deserves honesty. Your server has a bright future; she did a wonderful job but is undervalued or respected. In order to be successful & sustainable in a service led industry- you must have honor & not fear mistakes but embrace them with willingness to change bc that’s the only way to build something that will last. Why should anyone return to support an establishment who doesn’t care about those who support them?
God Bless!