
Address and Contact Information
Address: 1157 N Marion Ave, Gearhart, OR 97138
Phone: (503) 717-8150
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Reviews
The service was a bit slow on both the drinks and the food, and unfortunately, when the food arrived, the fries were barely warm. I ordered the Automatic Ahi sandwich ($23.50). The tuna itself was good and the wasabi mayo flavor was on point, but the construction made it difficult to eat—the meat chunks were quite large and kept falling out. The bun also had a faint sweetness that just didn’t hit the right spot for me personally.
Overall, it wasn’t a “bad” meal—just not my personal preference for that specific sandwich. The 5th Floor IPA, however, was excellent.
That said, I wanted to share some ongoing concerns regarding one particular server, Jacob D. This feedback isn’t meant to be unkind, but rather to highlight areas where additional training or support may be needed.
Over multiple visits, we’ve experienced repeated issues such as:
• Orders being incorrect (regular fries served instead of Cajun, Cajun tots replaced with fries, tomato on a burger when requested without).
• Condiments being incorrect (ketchup requested, ranch delivered).
• A split burger order being confused with a single burger order.
• Very long wait times before being greeted or offered water (around 25 minutes during a slow evening).
• Empty water glasses not being refilled, even when clearly visible.
• Appetizers and food taking extended periods despite the restaurant being nearly empty.
• A general lack of awareness of guest needs, such as checking in, offering refills, or asking if we’re ready to order.
We understand that some issues can originate in the kitchen, and we also notice a difference in consistency between weekday and weekend service. However, many of these concerns seem to stem from attentiveness and situational awareness rather than attitude — Jacob is not rude, but appears to struggle with basic customer service flow.
We genuinely like your restaurant and want to continue coming back. Our hope in sharing this is that it may help improve consistency and overall guest experience. With some additional training, or perhaps placing him in a support role better suited to his strengths, we believe service could greatly improve.
Thank you for taking the time to read this, and for continuing to serve our community.
Love the Terminator beer or Rubinator (mix of Terminator with Ruby).
The Truffle Fries are good in combination with the Dilly Tuna Sandwich.
I’m starting to get the feeling though that the price is getting higher than the quality. I need to revaluate if it’s still okay to come eat and drink here.
Update Oct 2021: reducing from 5 to 3 stars.
It’s been several months now that quality sucks. Way too much salt on fries and low quality of food. We’ve called it out but it just keeps on happening. Also too often that there’s no table service. It feels like we can just as well go to some fast food joint.