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Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
I made the order on the app. And when I got the message that my order is ready I went in but to wait for 5 minutes before a very rude manager through the order on the top of the counter and go back into the kitchen without saying a ward.
The first issue was with the quarter pounder which I paid an extra 50cent for extra tomato but there wasn’t any extra tomato, the cheese was shrank to fit a mini burger only and both sandwiches were cold ….
We asked to get BBQ sauce for the nuggets but we were given sweet&soure and when I went back to the counter to change it , the manager rudely said without apologising : give the one you have to change it !!! Then she gave me the sauce and with sarcasm said : you welcome …..
Such a bad experience and that is one place I will not eat at again
Before returning, my mom asked me to pick up her mobile order. Since I was already going back, I agreed. I went through the drive-thru with her code while my boyfriend went inside to handle my order, since this McDonald’s usually makes customers re-enter the drive-thru for changes.
At the window, Sydney told me they were instructed not to fix my order because “this happens every time.” Which is untrue — I only return when an order isn’t made correctly. It’s the restaurant’s responsibility to fulfill orders as requested.
I called the supervisor, Kate, whose number I had from a previous issue where I got a burger that was just buns and ketchup no burger, I had asked the other McDonald’s for this McDonald’s supervisor. The Supervisor told me I needed to drive back home (10–15 minutes away) to retrieve the incorrect burgers before they could fix them. As a 17-year-old with emotional regulation challenges, I became overwhelmed and cried while explaining that was unreasonable.
When I went back to the window, Sydney refused to fix my order or give me my mom’s, claiming she couldn’t identify it. Only after my mom described her order in detail did they finally hand it over. My boyfriend later overheard Kate telling Sydney, “Just give them hamburgers, not double cheeseburgers,” which is not what I paid for.
Although the manager, Ben, has always been professional, I was later told by Sydney that I am “not allowed to be served” because I was “hysterical and almost hit the crosswalk island,” which is false. I’ve been served since without issue.
This ongoing situation has been stressful, inconsistent, and unprofessional. I’ve made every effort to communicate respectfully, but the dismissive behavior from certain staff members has made that difficult.