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✔️Breakfast ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out
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Hours
| Friday | 4 AM–12 AM |
| Saturday | 4 AM–12 AM |
| Sunday | 4 AM–12 AM |
| Monday | 4 AM–12 AM |
| Tuesday | 4 AM–12 AM |
| Wednesday | 4 AM–12 AM |
| Thursday | 4 AM–12 AM |
Address and Contact Information
Address: 37632 N Gantzel Rd, Queen Creek, AZ 85140
Phone: (520) 723-4063
Website: https://www.mcdonalds.com/us/en-us/location/az/queen-creek/37632-n-gantzel-rd/41171.html
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Reviews
Susan Smith
My review is specific to the general store manager.
I have had no problems with this location since they opened until today. I used a buy one get one for $2 happy meal on my app, however wasn’t aware the cheeseburger happy meal doesn’t count. I have my card tied to the app so they charged it immediately. At the drive through speaker I mentioned the price didn’t reflect the coupon and the individual taking my order said they would fix it. I got to the window and the general manager was there telling me I ordered the wrong food and they couldn’t fix it. I asked if they could refund it and place the order where it has the right foot etc and he said no. I further asked if he could do something to make it right since I was expecting to use the coupon and I was not told it wasn’t accurately working as well as told him they charged it before I could review the order. He said no he has no power over refunding or adjusting orders. I told him it’s sad he has no power at his store and I feel as the general manager he should be able to fix errors in the system. He just smiled at me and nodded.
In the end it’s only $4, but a store should be able to fix mistakes in their system and do right by their customers. I’ve had nothing but positive experiences at this location from everyone else but this man really leaves a bad impression.
I called the store and asked to speak with him further to get this resolved, but am waiting to hear back.
… moreI have had no problems with this location since they opened until today. I used a buy one get one for $2 happy meal on my app, however wasn’t aware the cheeseburger happy meal doesn’t count. I have my card tied to the app so they charged it immediately. At the drive through speaker I mentioned the price didn’t reflect the coupon and the individual taking my order said they would fix it. I got to the window and the general manager was there telling me I ordered the wrong food and they couldn’t fix it. I asked if they could refund it and place the order where it has the right foot etc and he said no. I further asked if he could do something to make it right since I was expecting to use the coupon and I was not told it wasn’t accurately working as well as told him they charged it before I could review the order. He said no he has no power over refunding or adjusting orders. I told him it’s sad he has no power at his store and I feel as the general manager he should be able to fix errors in the system. He just smiled at me and nodded.
In the end it’s only $4, but a store should be able to fix mistakes in their system and do right by their customers. I’ve had nothing but positive experiences at this location from everyone else but this man really leaves a bad impression.
I called the store and asked to speak with him further to get this resolved, but am waiting to hear back.
Ashley Bates
Love the fact you pay the extra for large and they can’t even fill your fries up, like a medium size.
Asked for sweet tea and got non sweet.
Sad it’s hard to follow orders correctly not once but everytime it’s an issue every time my family has been there.
… moreAsked for sweet tea and got non sweet.
Sad it’s hard to follow orders correctly not once but everytime it’s an issue every time my family has been there.
adrian james
You get paid to due the simplest things. Put together my food, yet you guys still fail. When ordering 20 nuggets I expect 20 not 14. Maybe if the employees weren’t using the bathroom every 5 minutes doing who knows what, the food would be accurate. Unfortunately they hire whoever applies. Anyone expecting what they paid for, don’t come here.
… moreLois Henricks
How are you going to charge for an extra sauce packet but can’t fulfill your end that’s suppose to be a large… and this isn’t the first time this has happened…
… moreLaura Lavender
Worse McDonalds I’ve ever had! The fries were half full. The chicken was nothing but hard pieces, the soda was watered down due to them not changing anything out, and the $7 cheese burgers should have been $2. This was all gross. Do better!
… moreMatt Swanson
Not sure how long my food had been sitting around before I picked it up but must have been a while. I ordered bacon on my quarter pounder says it on the box and receipt and no bacon on the burger. I literally live 3 minutes away from this location and the fries were cold by the time I got home. This one and the other one on ironwood both suck unfortunately. McDonald’s is already a ripoff at these prices you’d think they would at least be able to make the food fresh and get the orders correct.
… moreBrennan Gomez
Would give 0 stars if possible. Do not come to this McDonalds. I moved to this area 9 months ago. Wait times are consistently long. You get sent to the drive thru parking spot even if the drive thru is empty and wait and extra 15 minutes for your food. Even then, your order will be incorrect (missing sauces, half empty fries, cold food) and they don’t even know which car to go to. Go elsewhere.
… moreDon Mentzer
I’ve tried this location four times every single time I’ve gone it’s been horrible customer service horrible attentiveness bad communication. Then someone gives me an apology, if you don’t mind the extra mile or whatever it is drive I would head to the location on ocotillo. Examples are pulled up to the first window to people looked at me without opening it sat there for 5 minutes figured that’s not the window I pay at pulled up to the second window then have to hand my phone to someone to run to the first window to tap pay. Missing half my order one time called they said they had it I went back there round trip was 25 minutes for me they handed me food that had all these needed sitting under a warmer prepprd for a while.
… moreAFTON Filson
edit: seriously if i could give zero stars. i get it- it’s fast food. but how hard is this job really? i worked in food service 10+ years. it’s not hard. They make like 5 things. tried out the location again tonight out of desperation after a long trip home. all the nuggets look and tasted 3 days old. again if this is a corporate location they need to get leadership onsite immediately. if this is a franchise you should really just give up or have actual standards.
original: for being a new location, it’s a disappointment nearly every time. if this is a franchise they should be extremely disappointed and leave the business immediately. we have given it a shot a few times. of course it’s bad for you, but it’s convenient. today they didn’t bring out my shake or any of the sauces clearly listed on the ticket. There’s plenty of other reviews with poor experiences and it hasn’t even been open that long. the owners need to do something fast!
… moreoriginal: for being a new location, it’s a disappointment nearly every time. if this is a franchise they should be extremely disappointed and leave the business immediately. we have given it a shot a few times. of course it’s bad for you, but it’s convenient. today they didn’t bring out my shake or any of the sauces clearly listed on the ticket. There’s plenty of other reviews with poor experiences and it hasn’t even been open that long. the owners need to do something fast!
Dana Paul
The app said that we’re still Grinch socks. I ordered two pair. I was curbside. I had to go back in because I didn’t have socks in order to get a refund. For all that inconvenience, you think that they would have offered something even if it was just a free order of fries. Inconvenience is an understatement. And then when I told the manager that this is a fourth time in a row I’ve had an issue And that I wouldn’t come back, the way she smiled and said it so cheerfully, “that’s fine”. Okay, wow. They say it starts at the top manager. So you need to get your crap together or step down. You’re not good at it.
… more