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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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McDonald’s | Thornton CO – Facebook
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Reviews
John Casas
Go here all the time not sure why but when I order on the app my order has been wrong 2 times now. This time I added a 3rd 1/4 pound patty with the burger plain. Was charged for the extra but didnt get it and wasn’t plain. Usually not a big deal but when im charged i would like to get what paid for
… moreC R
This place has improved in customer serivce and in food accuracy in the last 6 months. Sometimes I still get the wrong toppings or apples instead of extra fries on my kids happy meal but I try to check it before leaving. They don’t lock the bathrooms like the others do which is super nice when you need the bathroom for your kid who can’t wait. The food for pick up/eat is hot and fresh. I’ve had cold fries/melted frappes when I order for delivery. Also there are tons of high school kids in here and they are super loud during lunch times/after school. Overall it’s a decent location if you use the drive thru and order pick up.
… moreStephen Howland
A double cheeseburger, small fry, and large coke is $6.34 the worker rang in a large fry making the order $9.73 which is 52% more expensive and a difference or $3.34 when I asked for it to be fixed. they gave me a refund for a large coffee of $2.16 ?!?! I said just cancel the order I get another refund for a deluxe dbl qtr cheese at $7.91 totalling to $10.07 I made $.34 cents from trying to order mcdonalds. Mcdonalds is a multi-billion corporation they can afford to provide better service. This location has a broken screen and the workers do not verbally confirm the order before charging you, so there is no way to verify they pushed the right button until they give you the receipt. Im not going to your stupid website to give feedback take it or leave it. idgaf
… moreHeather Corral
Consistency “out” of items after you sit in their long very slow moving drive thru especially ice cream and slushies in the evenings. When they do have your requested items you are asked to park and wait frequnrly for long periods of time for them to bring it out to you. Consistently mess up your order and put items that you request not to be on your order like onions or ketchup. Their service is poor at best and they dont seem to even care that they give poor service.
… moreEdwar Ibarra
Got in the drive through and only 1 car in front of me parked me for 5 minutes for a hot and spicy it was still cold. They park everyone to have a fast drive through tike I’m guessing ?
… moremaritza delrio
They always put me in the curbside drive thru and then take another 10-15 minutes and no one brings the food. Have to get off the car and go inside to get it. I thought the purpose of drive thru is to get it faster if you’re in a rush. On top of that if I ask for a hot and spicy plain I expect it plain not with everything. Happens all the time.
… moregabbie johnson
We ordered our food on the app and rushed to pick it up before closing, only to be completely ignored and treated with contempt. The app clearly stated the store was open, which is why we placed the order.
At the first pickup window, the employee actually rolled her eyes and shook her head at us as if we were the problem for showing up to get the food we paid for. This level of unprofessionalism is shocking.
When we finally got to the next window, the staff there simply told us to wait for a refund—no explanation, no apology for the wasted trip, and certainly no attempt to fulfill the order.
If you are not open for service, you need to update your hours on the app. Showing that you’re open, letting customers pay for food, and then treating them like dirt when they show up is a terrible way to run a business.
Do NOT waste your time here. We drove out, paid for food we didn’t get, and were subjected to incredibly rude service. Zero stars if I could.
… moreAt the first pickup window, the employee actually rolled her eyes and shook her head at us as if we were the problem for showing up to get the food we paid for. This level of unprofessionalism is shocking.
When we finally got to the next window, the staff there simply told us to wait for a refund—no explanation, no apology for the wasted trip, and certainly no attempt to fulfill the order.
If you are not open for service, you need to update your hours on the app. Showing that you’re open, letting customers pay for food, and then treating them like dirt when they show up is a terrible way to run a business.
Do NOT waste your time here. We drove out, paid for food we didn’t get, and were subjected to incredibly rude service. Zero stars if I could.
Julianne E
The manager working today Saturday, 11/22/2025 at 5pm needs to be fired or demoted! I went through the drive thru and was parked for TWENTY MINUTES! Went in to see where it was at and the manager said they gave it to me, if I got my order why would I wait twenty minutes to go in! Then she starts blaming all of the kids working saying it was their fault but she was the one bagging the orders. I stood there and additional 15 minutes and she still didn’t know what I was there for! I handed her my receipt a total of three times. Then she shorted me a McRib and she started screaming at the girl who handed me my drinks and said it was her fault. Mind you the restaurant was not even busy, I feel sorry for everyone who works with her.
… moreSarah Lindholm
I went through the drive through to get dinner. I had to wait for my food, not a big deal. They told multiple people to park in the same space, and I still had to go inside to get missing food items.
… morejenyvie Yu
I had placed a mobile order for curbside pick up. They missed our fries and when I call to ask for refund for the fries, the lady that answered my call said we can do it online however checking back on the app it’s just says to contact store so I just hope that service crew are diligently checking the product they are delivering curbside to avoid this type of incident.
… more