Alyssa Smith
I’m extremely disappointed with my recent visit to McDonald’s. I ordered a bacon biscuit and specifically paid for extra bacon because I expect to receive what I paid for. Not only was my biscuit completely cold, but it only had about four small slices of bacon on it — which definitely did not look like “extra” to me.
When you’re charging customers more for add-ons, you should actually put the correct amount on the sandwich. It’s frustrating to spend your money and not receive what you ordered. On top of that, the food being cold just makes it worse. A bacon biscuit should be hot and fresh, especially during breakfast hours.
The customer service also made the experience more disappointing. Instead of being understanding or apologetic, the managers and GM came off as rude and dismissive when the issue was brought up. There was no real effort to fix the situation or make it right.
Customers deserve hot food, accurate orders, and respectful service — especially when they’re paying extra. I simply want what I paid for. Very frustrating experience, and I hope this location improves both their food quality and customer service.
… moreLee Hernandez
I was in the drive thru for over 20 minutes the line was so long. Once we get to the drive thru to order we are there for another 10 minutes and the other side of the drive thru has taken 3 orders and we are still waiting. I say hello, employee says hold on then we wait again while the next drive thru is taking orders mind you there is a long line behind us. Finally i say hello again and they are rude and ask what we want and we say 2 grinch meals then they say we are out. Funny thing my friend goes to McDonalds at 8pm and gets a grinch meal. Sad thing is there are always so rude and still have business because this is a small town and we do not have many options on fast food and that is the only way they stay in business
… moreDaniel Leyva
Very veryyyy unprofessional and rude costumer service especially to act entitled at a fast food facility. The food is decent even though they keep rising prices and when they actually get order right or when they actually fill up the fries to top how they’re supposed to
… moreJonathon Astorga
Some lady was mopping the store today my wife and kid sat down close to were she was moping and was giving crazy looks. Then she was talking Spanish quietly to another co worker walking by about people walking around were she was cleaning. Little did she know I may be white but I am Cuban from Miami and heard every word. It took everything in me not to cuss her out but I am better than that. Don’t assume people don’t understand Spanish because of there skin color. I will never eat inside again
… moreAngelita Simental
McDonald’s is a joke. They never get your order right and never can hear what you are trying to order and always always rushing to take your order. They are always rude. If you don’t like your job get another one!! Not doing McDonald here in LEVELLAND ever again!!!
… moreCeara Rodriquez
If im going to be charged for things then I damn well expect to get them. Its never just once or twice. Its 24/7 each and every freaking order that yall think its cute to screw your customers. And im sick and freaking tired of it. Add all those times up then it becomes alot more freaking money. .40 for tomatoes and this is what I get , one tine quarter sized slice of tomato. Same for lettuce and I get 10 little shredded. Its pathetic.
… moreplayer play
Ordered 4 hot chocolates and was told to move forward after waiting 5 minutes for the simple drinks 3 meals where made before mine and the manager gave me a refund in cash not my credit card i paid with and threw the change at me, that is very low standards for a manager when the hot chocolates would have been way faster to make than argue with a customer in front of customers
… morechuck
Where to begin…. seems to get worse and worse. The Manager tried to blame a new employee for missing items from drive thru order tonight. This was from a drive order earlier in the day. I told her not very professional to pimut blame on new employee. That this is more a managerial shift lead concern for not doing ykur job properly in training your employees effecently. 1) The Strawberry Shake tasted more like a Smoothie then Milkshake 2) we purchased 6 Mcspicy Chicken sandwich, Received 3 and the where regular mcchicken sandwiches 3) 4 orders of fries were very old, cold and overcooked and lastly the quarterpound was in-edible as it was swimming in like 2 tablespoons of salt taste too it.
… moreTabitha Ochoa
Everytime we order McDonald’s and I mean absolutely EVERY SINGLE TIME, the order is ALWAYS missing something!! We can never ever have the correct order! How hard is it to read the receipt/order correctly and place ALL the items in the bag?!?! It’s not rocket science, read the order, place the right items in the bag and double check it!!! ITS NOT THAT HARD!!!!!
… moreBEATRIZ “Bea” VILLEGAS
***ATTENTION***
Place to get WORST MEAL & SERVICE at 3a.m. is Mc’Donalds in levelland, tx. Get cold fries & bacon qrt.pounder w/ cheese, with no bottom bun. What? Eat it with the bottom of the box ? LoL!! No thanks. Would you complain? I went back to get my order right, got a rude attitude for complaining about my order. ️ Bucky tooth p*** called da laws on me, but p***didn’t tell”m da she was talking & making fun of me to another worker, cause I got pulled over by da cops. So what? Worker shouldn’t be gossiping or making fun of customers on da parking lot, especially when you can hear ️ them. I got embarrassed , hurt & disrespected. STOP ur rude attitude & get da ORDER$ RIGHT!!
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