

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
However, when I reached the second window to pick up my order, the employee handed me the bag very quickly with a smirk, and the fries were placed upside down in the bag. Before leaving, I checked them and they were COLD. It honestly felt intentional.
If employees don’t want to do their job properly, they should consider working somewhere else. There’s no reason customers should be paying for cold food. I could understand if it was free food, but spending money on food that isn’t even fresh is unacceptable.
Also, the restaurant was not busy at all. There was no line, and I didn’t see any customers inside. If it was going to take a little longer to make fresh fries, they could have simply told me and I would have waited patiently.
McDonald’s, please do better.
f you’re picking up a mobile order don’t wait for them cause they won’t tell you that your food is done and getting cold, assuming it’s hot in the first place.
Food is fresh and hot . This place is clean.
This is terrible customer service and completely unacceptable. I paid for food I did NOT receive, and then I was disrespected on top of it. If this is how customers are treated, I don’t know why anyone would return. Fix your staff, fix your service, and learn how to treat paying customers with basic respect. Filled out the survey also
PS I don’t particularly eat fast food cos the way my age and lower abdomen is set up, it’ll take me a whole month to burn off those calories. My kids on the other hand have the blessing of youth.
The issue came two days later when I checked my bank account and saw a $9.50 Mc Donald’s charge! There is no way I would have purchased a breakfast biscuit combo for $9.50 had that price popped up on the screen. I had of course thrown the bag & receipt away by then so I have no idea what they charged me for or if they added their own tip or what. Either way it’s dishonest and I will not patronize this establishment again. My advice is to double check the amount when you get to the window, pay cash, and always check your receipt! Otherwise you have no idea what they’re charging you.