Astra Star
No one expects perfection from fast food services such as McDonald’s, but my experience a couple days ago was far from good. The food was very salty, making it difficult to eat. On top of that, I was met with a very rude crew member, she goes by Emberly. She seemed too interested in talking to another male co-worker than to come help me when I politely asked and apologized for disrupting her conversation, in which she reacted very rudely for. So, I never got the help I needed during my visit and the food was like taking a drink from the ocean. I’m very disappointed in this experience.
… moreMagicGlitter Cat
So not only will they cancel your order WHILE IN LINE, the refund takes 1-7 days. And the app will not tell you they canceled your order. As a matter of fact, the app will tell you they are making your food and it is too late to cancel. So No Money and No Food. The line is wrapped around the building multiple times per day. They are always messing up orders. They are rude about it when you try to get the food you actually ordered. Management treats the employees like trash. Whole place has bad vibes. Would not recommend wasting your food money here. The only good things about the whole place is the free wifi and the children’s play area as it is the only indoor play area in Palestine.
… moreNeftali Perez
Asked for 20 nuggets and came under cook. The fries were okay. The hot fudge sundae was 75full. What is going on? They have a full crew.
… morehippy chic
WORST place for door dash. one of 2 of the WORST door dash restaurants. ***OMG, the man manager, young , skinny, black man? is pitiful! he doesn’t pay attention at all. serves the drivethru, mobile orders, in house, and everyone else BEFORE he even starts door dash! he also lies and put into the app that the order is ready when it is 11-30 minutes from being ready!!!! he also sets the time for pick up wrong. he sets it early to make it seem like he is on top of things, like he is on time, that’s a LIE! he does all this to make himself look like he is doing a good job. and what this does is force dashers to be dispatched and then sit or stand for 10-30 min for one order! it also makes customers mad cuz the expected time for their food is not right, not even close! these are lies to make it look like he is doing thing right.!!!, he is being 100% dishonest!!! NOW this is not ok, its rude., dishonest, and disrespectful! door dash allows restaurants to push a button to pause dash orders if they get to slammed to handle them, BUT McDonald’s is greedy, they don’t care that dashers who do NOT get paid a dime hourly, its all delivery tips! they do not care if we stand there for 10-20- to even 30 minutes! waiting for one order!!! NOT COOL! first of all that shoots any chance of a tip from our customer who has to wait so long. it also makes door dash wonder what’s up, and it causes us to lose a lot of money!! who can afford that?? I can NOT!. *** just today I had an order complete message and did not get my food for 11 more minutes! that’s 11 on top of the 4 I already had waited! this means one order will take approximately 40 min to finish??? no hourly pay and that order may be a short order, or big mileage order. so we may make 2 dollars? for the whole thing after our gas??? that means we make wayyy less than minimum wage!? ALSO we get punished if we unassign orders, show up late, or decline an order, SO NO we don’t have a choice, we are forced to accept orders we do not want or we fall to silver status and all we get is $2, 3, and $4 order offers. that does NOT even pay our gas!!! how is this ok? it shows me that McDonald’s is selfish, rude, and disrespectful. to all door dashers, and also to the dash customer! its always a few that make a good thing not work. good job McDonald’s! well done! 🙁
LUCKILY it has been reported that soon all dashers will be able to deline orders for 2 chosen restaurants. that means we can hit a button that says we no longer pick up orders from ? YOU CAN BE SURE a ton of us will be choosing McDonald’s! for sure! last night all 6 of us who waited 15-30 min for an order will certainly not deliver for McDonald’s via door dash. so in the end all this dishonesty and disrespect will finally hurt the ones who are causing the issue in the first place. THANK GOODNESS! I am sick of the abuse!
AND TO THE OWNER< right here are all the details you need! I don't need an auto generated response from a company owner who does not care enuff to send a real response!????
… moreKenslie Henson
It was absolutely disgusting in here. Most of the drinks at the fountain were out. Employees did not care. Trash was over flooded.
… moreJohn Glover
Service was super super slow. I ordered 3 avg meals and waited almost 15 mins and drove almost 20 miles before we checked our order ( our mistake ) and it was short 1 burger and had nuggets in it. So I assume we got someone else order.
… moreKristi Jager
Hair in my kids burger and fries tonight. Kids threw it up when they saw it in the middle of eating. McDonald’s wanted me to pull out the hair in the vomit to bring it up for a refund. Ridiculous. I know it’s a small town corporate place but that doesn’t make any excuses for hair. I live 25 mins away. Thanks for nothing McDonalds.
… moreheath white
I have been to this location a dozen times and my order is always two mcdoubles and a medium fry. No matter what time of day you come or how busy they are you have to pull to a drive thru spot and wait 20-30 minutes. Today I placed my order at 5:10 pm it is 5:42 pm and still no food.
… morenoah
Manager named Heidi, (not sure how to spell it) allows the cooks to eat food off the line and touch customers food without gloves. Seen a dead bird just laying on the floor where crew was at. Seen a crew member named Trent openly vape in the building while on job. Bathroom was disgusting (literal fecies on wall). And food was served to me completely raw. And wouldn’t allow kids in play area as I have never seen it get cleaned.
… moreBen Rebellious
Food is A+ when they care to make it right, service is great between the hours of 2am and 11am so a late dinner or breakfast is the best time to have the mcdonalds craving, atmosphere not as clean as it should be especially where you make your own drinks
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