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Absolutely the worst run McDonald’s store in the entire McD’s global franchise operation system. I always go to White Oak instead as the problems with this location are numerous and never improve. Was tired, didnt want to drive to White Oak and pulled in here. I knew better, so I really cant be mad at Gladewater McD’s doing what Gladewater McD’s does. Ordered a simple #1 combo, was even the only customer in the drive through. What could possibly go wrong here? Got home and opened the bag and recieved a Spicey McChicken with mustard only, small fries, and a 4 piece McNugget with Buffalo sauce. Again, I cant be mad or upset. I knew better than to go there, so I guess the blame really is on me. Wont make this mistake ever again.
… moreHannah Schwartz
I have been ordering at this McDonald’s for years and on a regular basis and honestly this review is for only this morning and how I was treated I will just drive a town over for there McDonald’s now I order 6 sausage biscuits and 4 hash browns and one frappe I went through the drive thru and pulled up and checked my bag and there was only 4 sausage biscuits in it I have 3 kids and a husband I didn’t have much money to be getting out to eat anyways this week but decided that would be enough I went back through the drive thru to get my order I paid for also the cashier handed my order out the window to another customer and got it back but I understand that I have done it myself when I work fast food before but I gave my receipt and then proceeded to get argued with by no less the manager saying she put 6 biscuits in my bag herself like I was trying to get free food I had to go to sonic to get a sandwich so I can have something to eat and proceeded to cry in front of the manager there who was trying to offer me some free tots I declined it wasn’t sonic fault I got treated that way and he was so kind to me feeling like a idiot crying about biscuits
… moreRussell Stringer
I guess people don’t read reviews on this location. Food is never hot maybe loop warm and no flavor but McDonald’s hasn’t tasted good since the 89 cent hamburgers the one in white oak is decent and cheaper than this one seriously order the same food in Gladewater go to white oak order the same thing look at the price.
… moreMax Dans
I ordered McDonald’sthrough DoorDash before they closed, and instead of cancelling the order or waiting for someone to come pick it up, they closed and tried to take my money. I managed to get a refund, but I’m pretty dang upset and will never be ordering from here again.
… moreLovie Vasquez
First of all, you can put a hamburger patty up for about a month and it doesn’t even mold! Test some of the foods. Our children like this place! I don’t take my child there any more! There was a drink I got from there zi believe.
… moreJoey Pauga
November 2025 Update
We were cruising along I-20 when the grandkids hit that hungry-now moment, so we pulled off at the one place we know they’ll eat without hesitation — McDonald’s. Sometimes it’s not about trying something new, it’s about knowing what works, and this stop did exactly that.
From the jump, the staff was kind and respectful, which always sets the tone for the visit. The dining area was clean, the floors were well taken care of, and the restrooms were clearly being maintained. Sure, there were a couple of paper towels on the floor, but overall? Clean, stocked, and way better than what you sometimes expect on a highway stop.
What really stood out to me was how smooth and modern the whole experience felt. The place was well-lit, easy to navigate, had kiosks for ordering and a working tap-to-pay system — which matters more than people realize when you’re on the road and trying to keep things moving. When a stop is efficient, clean, and stress-free, it earns points in my book every time.
This is one of those locations that quietly does things right, and when you’re traveling with kids, that reliability is gold.
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Very clean, makes it welcoming. I like McDonalds because no matter where I go, the food is the same. I can always order what I know, and it will taste the same. The service was also the same. The people are different but have good customer service
… moreAshley Bramlett
Employees are very rude morning & noon!!They don’t give you time to speak. Service is worse! … If you don’t want to do your job,quit! .. We make your paychecks!! Not worth it anymore.Went there for breakfast for a month now,websites says it’s open,sat for 10m,thru the drive -thru,@!5am ,& nobody is there. Maybe consider changing your hours on the website.
… moreJames Taylor
The manager was great! The drive thru girl named Samantha was ver rude and hateful. I said I ordered large fries, payed for large fries and she said check your receipt and slammed the window I waited she opened the window I asked her name and she shut it again. I own a business as well and understand it’s hard to find good people but she is not one!
… moreTyreke Toliver
So I always come to this McDonald’s to get the same thing two double cheese with tomatoes lettuce and big Mac sauce I get my orders its just two plain cheese burgers with one tomato I go back in to tell the the girl at the registers she proceeds to talk to a customer I assume she knows for about 4 mins before taking her order after she proceed to help me I see her go back I see a guy playing in the kitchen sliding the burgers across the tables no wonder they got my oder wrong unprofessional .
… moreKrystal Collins
Ordered 3 big breakfast on the app, was given 1 with pancakes, the others were missing the pancakes and 1 was also missing the egg. We drove 40 minutes home before realizing. Manager refused refund. Told ne to call the app, next time we will go to up the road.
… more