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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 310 Ichord Ave, Waynesville, MO 65583
Phone: (573) 774-6671
Menu Photos
Order and Reservations
Order: Order online
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Reviews
Michael Schmitz
I don’t normally review fast food. I review restaurants. I also haven’t eaten at a McDonald’s in probably five years, and I’ve never been particularly impressed by McDonald’s in general. That said, this is a newly constructed location, roughly six months old, and a coworker whose opinion I trust very much told me this was by far the best McDonald’s he had ever eaten at. By miles. So I decided to give it a try.
We ordered a spicy chicken sandwich meal and a triple cheeseburger meal with medium fries. Sitting here at lunchtime on a Monday, snapping a few photos, I was genuinely surprised by how much I enjoyed the food. The cheeseburger looks like a McDonald’s cheeseburger, but it actually tastes good. More importantly, I don’t feel ill eating it. The fries had to have come straight out of the fryer. Fresh, hot, and done right.
It was busy, but there was no wait. Everyone was moving with purpose. Once things were caught up, instead of standing around, staff were sweeping, wiping tables, and keeping the place clean. The staff was super friendly, the restaurant was clean, and the operation felt well run and dialed in.
I may not ever eat at another McDonald’s again. I’m not saying I’ll come here all the time, but if I am eating McDonald’s, it will be this one. I’m thoroughly impressed. Good job, McDonald’s. Keep this up and there just might be a future for the Golden Arches.
… moreWe ordered a spicy chicken sandwich meal and a triple cheeseburger meal with medium fries. Sitting here at lunchtime on a Monday, snapping a few photos, I was genuinely surprised by how much I enjoyed the food. The cheeseburger looks like a McDonald’s cheeseburger, but it actually tastes good. More importantly, I don’t feel ill eating it. The fries had to have come straight out of the fryer. Fresh, hot, and done right.
It was busy, but there was no wait. Everyone was moving with purpose. Once things were caught up, instead of standing around, staff were sweeping, wiping tables, and keeping the place clean. The staff was super friendly, the restaurant was clean, and the operation felt well run and dialed in.
I may not ever eat at another McDonald’s again. I’m not saying I’ll come here all the time, but if I am eating McDonald’s, it will be this one. I’m thoroughly impressed. Good job, McDonald’s. Keep this up and there just might be a future for the Golden Arches.
Elijah Rivera
November 10th 10:30ish. Was the only one in line and waited close to 5 minutes to just order. Paying for the food went fine and the order was right. Get home take a bite and the patty ends up being raw. By the time we got home it was 10:50 and I was not able to go back and get a reorder. Please make sure the pattys for the quarter pounders are cooked all the way.
… moreKitten Rawr
Rude, Unprofessional behavior. Childlike manager and workers. My 5 year old can resolve issues and act more mature. Saint Roberts is more professional and kind and definitely better than this rundown mcdonalds. It may have new equipment and look but that isnt nothing compared to kind friendly and respectful people who know how to fix their mistakes and not try and argue when litterally you have proof of what you are saying. Yikes. Be like saint roberts and act better.
… moreLindsay Teal
Edited 1/16/26: Responses to reviews are generic. No direct contact is made unless you escalate the issue.
Edited 1/17/26: I received an email from Audrey Woods, Director of Operations for the owners (Weinbaums) of McDonald’s Waynesville. The response was hostile in tone, reinforcing my concerns about a toxic work environment. I followed up to ask why I was blocked from the business’s social media page after making a simple inquiry and to address the lack of communication and follow thru on her part.
I attempted several times to reach someone from corporate regarding an incident that occurred at your Waynesville McDonald’s location and wanted to follow up in writing.
I went through the drive-thru to purchase a meal (11/9/24), and my card was charged for another customer’s order. I informed the employee that this was not okay and requested that my card be refunded and the transaction reprocessed correctly for my actual order.
Another staff member then came to the window and stated that a refund was unnecessary because the difference was only a “few cents”. I explained that for transaction and record-keeping purposes, and based on being a business owner with extensive business experience, I preferred that my card be refunded and the correct transaction completed. I asked for her name, which she stated was Ann Horsey.
At that point, the interaction escalated by your management Ann. The employee became hostile, closed the drive-thru window, used profanity directed at me and about me, yelling and screaming at staff and myself. She created a visibly hostile environment for the staff present and me as a customer. I was later handed a receipt very rudely after I asked for a full refund.
I was then aggressively instructed to pull forward to the first window. I stated that due to the abusive incident, I was requesting a refund for the entire meal as I did not want that meal any longer. Staff was hostile again and insisted I pull forward while also stating that I had already received a refund on the original transaction, though no such refund appeared on my account. Eventually, an employee came outside to issue the refund.
I recorded the interaction so there would be an accurate record of what occurred. The video is approximately five minutes long and is too large to send via messenger on Facebook, but I would be happy to email it to you for review if you would like.
Additionally, yesterday I tried to reach out about this incident via McDonalds Waynesville social media page. I was blocked from the Waynesville McDonald’s Facebook business page the next day. As a customer this is appalling to have customer grievances go purposely ignored.
I want to be clear that I have never had any issues at this McDonald’s location before. This was my first experience of this nature, which is why I felt it was important to bring it to your attention.
I would like to know if any disciplinary actions has been taken for the November 2024 incident because scrolling through my news feed on Facebook to see her being praised was unsettling after what I personally experienced with her at your establishment.
I have submitted formal complaints with corporate McDonald’s, both owners to their messengers on Facebook, Scott Cone (General Manager) via messenger on Facebook and the Missouri Attorney Generals Office.
Thank you.
… moreEdited 1/17/26: I received an email from Audrey Woods, Director of Operations for the owners (Weinbaums) of McDonald’s Waynesville. The response was hostile in tone, reinforcing my concerns about a toxic work environment. I followed up to ask why I was blocked from the business’s social media page after making a simple inquiry and to address the lack of communication and follow thru on her part.
I attempted several times to reach someone from corporate regarding an incident that occurred at your Waynesville McDonald’s location and wanted to follow up in writing.
I went through the drive-thru to purchase a meal (11/9/24), and my card was charged for another customer’s order. I informed the employee that this was not okay and requested that my card be refunded and the transaction reprocessed correctly for my actual order.
Another staff member then came to the window and stated that a refund was unnecessary because the difference was only a “few cents”. I explained that for transaction and record-keeping purposes, and based on being a business owner with extensive business experience, I preferred that my card be refunded and the correct transaction completed. I asked for her name, which she stated was Ann Horsey.
At that point, the interaction escalated by your management Ann. The employee became hostile, closed the drive-thru window, used profanity directed at me and about me, yelling and screaming at staff and myself. She created a visibly hostile environment for the staff present and me as a customer. I was later handed a receipt very rudely after I asked for a full refund.
I was then aggressively instructed to pull forward to the first window. I stated that due to the abusive incident, I was requesting a refund for the entire meal as I did not want that meal any longer. Staff was hostile again and insisted I pull forward while also stating that I had already received a refund on the original transaction, though no such refund appeared on my account. Eventually, an employee came outside to issue the refund.
I recorded the interaction so there would be an accurate record of what occurred. The video is approximately five minutes long and is too large to send via messenger on Facebook, but I would be happy to email it to you for review if you would like.
Additionally, yesterday I tried to reach out about this incident via McDonalds Waynesville social media page. I was blocked from the Waynesville McDonald’s Facebook business page the next day. As a customer this is appalling to have customer grievances go purposely ignored.
I want to be clear that I have never had any issues at this McDonald’s location before. This was my first experience of this nature, which is why I felt it was important to bring it to your attention.
I would like to know if any disciplinary actions has been taken for the November 2024 incident because scrolling through my news feed on Facebook to see her being praised was unsettling after what I personally experienced with her at your establishment.
I have submitted formal complaints with corporate McDonald’s, both owners to their messengers on Facebook, Scott Cone (General Manager) via messenger on Facebook and the Missouri Attorney Generals Office.
Thank you.
Jason Taylor
Great experience here. They were very good and friendly. Great for our basketball girls, especially since the Taco Bell across the parking lot locked us out.
… moreEthan Thomas
Clean, food was decent, good atmosphere with the windows letting in light, no tension inside. Not a bad spot at all for a quick stop. Forgot my straw, which had me nostalgic.
… moreMisty
Excellent customer service, food was good.
The only thing that I noticed that needed changed was there was way too many employees for the volume of business. Too many employees sitting down on the clock. Also I was sitting inside, and they kept putting my food in a to-go bag instead of on a tray. Other than that great overall experience. The employees were extremely courteous.
… moreThe only thing that I noticed that needed changed was there was way too many employees for the volume of business. Too many employees sitting down on the clock. Also I was sitting inside, and they kept putting my food in a to-go bag instead of on a tray. Other than that great overall experience. The employees were extremely courteous.
Cheryl Dinges
The locations in this town seem to have quite a high rate of turnover. The management staff seems to do a more than decent job at keeping people trained. The majority of things that we have noticed are easily attributed to new staff members who are currently learning.
… moreJim Owens
This place is really hard to give a good rating, its by far the most inconsistent mcdonalds ever and im talking about living 3 blocks from one to working at one in high school to now this is the closest fast food convenient place to my home now..the food was inedible in the old building and when they reopened I was impressed..I stopped at the drive thru on Sat evening and it was once again one to two bites, got sick to my stomach..big Mac was dry, cold, and bad..fries were fresh but oily bad taste
… moreG Gaut
Ordered a fish filet and fries. The fish had to be redone and both times it is just over done soaked in grease so much that it is almost hard and too brown. Same on the fries. Hot but over done and hard. Never again. Sorry McDS. Do Better!
… more