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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 12 W Lincoln Ave, Charleston, IL 61920
Phone: (217) 348-0215
Order and Reservations
Order: Order online
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Fast Food in Charleston, IL at 12 W Lincoln | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Charleston, IL at 12 W Lincoln, for breakfast, burgers, fries, and more, or order online!
McDonald’s | Charleston IL – Facebook
Save on lunch now with the $3 Classic Chicken Sandwich from the new $1 $2 $3 Dollar Menu, so you can splurge on an upgrade later. · .
McDonald’s – 12 W Lincoln Ave, Charleston, IL, 61920 – MapQuest
Get more information for McDonald’s in Charleston, IL. See reviews, map, get the address, and find directions.
Reviews
Kayley Eastman
I had to repeat myself about 5 times just to get an awful attitude in return.
I’m assuming they are training or something, but that doesn’t matter.
The lady at the window didn’t know what my order was. I told her my name and I explained I had a mobile order. She then reads off names as if I didn’t just tell her what I had who it was for.
The second girl tried helping her so I told her my order. She then goes to get a manager. Whose name is Leah.
She comes to the window and asks me for a third time what my order was.
I then repeated it all again she didn’t know where it was so she’s typing it in and then has me try to pay. I said I already paid through the mobile app.
She gets a bit snarky and then says why didn’t you tell me that before making me ring it all back in! You’re good to go. No apologies nothing. It’s not hard. Pay attention to what you’re doing or make sure the person training can actually pay attention to the trainee. I’m so tired of going here for awful food and awful service.
… moreI’m assuming they are training or something, but that doesn’t matter.
The lady at the window didn’t know what my order was. I told her my name and I explained I had a mobile order. She then reads off names as if I didn’t just tell her what I had who it was for.
The second girl tried helping her so I told her my order. She then goes to get a manager. Whose name is Leah.
She comes to the window and asks me for a third time what my order was.
I then repeated it all again she didn’t know where it was so she’s typing it in and then has me try to pay. I said I already paid through the mobile app.
She gets a bit snarky and then says why didn’t you tell me that before making me ring it all back in! You’re good to go. No apologies nothing. It’s not hard. Pay attention to what you’re doing or make sure the person training can actually pay attention to the trainee. I’m so tired of going here for awful food and awful service.
Brandon Lane
Went through the drive through submitted my mobile order code and added another shake and fry onto it. Was only two double cheeseburgers a larger and medium fry and 2 medium shakes. Was asked to pull forward and was waiting on the shakes said ok no problem did not receive any of my food at this point. Waited 20 minutes went inside to check and saw my shakes sitting on the table by the grill melting and the whip cream completely gone and my food no where in sight. Saw 8 people working the front and one amazing lady in the back working the grill and the line who only spoke Spanish and seemed to be being berated by everyone else. Such a sad experience and poor managing. This was March 8th at about 8:40pm with a steady amount of cars coming in but I would never say was busy just such a lack of organization and managing really sent me
… moreJason Daily
So I got 3 chicken snack wraps , a small Diet Coke , large sweet tea , 20 piece nugget , 2 medium fries , so we pull off and notice we are missing 1 medium fry so I’m like alright , as I’m going back through to get my fry , I bite into this chicken wrap and it’s about the size of my middle finger ( no pun intended) so we get to the window I pull the pice of chicken up to show them and say we just need a refund , the fries are not warm , so here appears about 7 people at the window just looking at us not saying anything and don’t even have a response or a sorry or anything it felt like they looked at us like we were crazy ! Manager was probably there also who knows no one said a word except the girl at the window and she was annoyed and said you’re gonna have to come in so we can see what you ordered ! Whoever is running this McDonalds doesn’t care about giving food that is not consumable , it’s insane , They could of handled it a totally different way like smile and say sorry let us make you some fresh food ! BUT OBVIoUSLY CUSTOmEerS do not come first . IM LOVING IT !! 🙂
… moreJen
My fries were hot, that much I was appreciating. However, there’s still 2 bags of food on the to go counter from 8 pm and 9pm, and the current TOD is 1132 pm. There’s plenty of people in the kitchen. No greetings at all, they’ll stare at you for 10/15 minutes before asking anything. There’s at least 4/5 people working. I don’t know if it’s a lack of motivation, team work, or process, but this store is disastrous every time I come in here.
… moreTroy Vahle
Food was cold. fries carton wasn’t even open all the way. Quarter pounder was pink. Mc ribs was cold no barbecue sauce hardly at all. We asked for ketchup packets, three times got home. There was no ketchup.
… moreHalli Easton
Waited 40 minutes on one meal. This is not the first time it has happened. Finally got the order and got my sandwich wrong. Sandwich should have been delux.
… morePeyton Leonard
I went in the drive thru with only 5 cars there and it took 40 minutes to get me food… and when I opened my big mac this it what I got. When I went a week later for refund I was told I took too long to come back and didn’t save my receipt so I can’t get a refund. Horrible service
… moreRaychel McBride
I don’t understand what is the deal with this McDonald’s. I order food on the app and mark “I’m already there” before I even arrive and the food is never ready. It takes forever, every visit. I wish it wasn’t the only McDonald’s in town and I only go because my kids love it. The food is hit or miss. Some of the workers are very kind but the service is so slow. I don’t know why management cant fix this.
Edit: The team who was working on Sunday, January 4 at 8:50 AM is the team that should be working all the time. My food was hot, my order was correct, and my wait time was under 10 minutes.
… moreEdit: The team who was working on Sunday, January 4 at 8:50 AM is the team that should be working all the time. My food was hot, my order was correct, and my wait time was under 10 minutes.
Kenzey Eastman
I have came here multiple times in the past couple days seeing as it one of the only places that is open when my boyfriend gets off. For the last couple days they forgot my food. I don’t really understand why it’s that hard to put everything in a bag.
… moreMegan Pearcy
Completely rude and unprofessional employees. The last 3 times I have been to this McDonald’s the employees have a negative attitude (rolling eyes, closing windows when I’m talking) and the order is not right. When I kindly asked for them to just simply give me the pieces of my order that I did not get they told me the only thing they can do is send me something in the mail for what I didn’t get. I could not get the food at the time I ordered it. I was charged for ketchup packets which in the past have always been free. Completely done going to this store!
… more