Eugene
I went here today and the staff was incredibly helpful and friendly. The food was the same great quality you expect from McDonald’s — fresh and consistent. They also had a beautiful Valentine’s Day display set up, which was a really nice touch.
It’s conveniently located next to the VA Hospital and Loyola University Medical Center, making it an easy stop. I will definitely be back!
… moreDuncle
The wait this morning felt like I aged a decade just trying to get a Sausage McMuffin. I stood at the inside counter so long I started to question reality—pretty sure I saw a new employee get hired, trained, and promoted before my order was called. The McMuffin was still warm, but my spirit wasn’t.
… moreBrian C
Stopped for a quick burger before a VA appointment. Literally ordered a burger through drive through. Pulled up and paid . They closed window and pointed to the park and wait area . I’m thinking …for a burger ? So I try and clarify and they rudely point to go park . So I park 15 minutes go by . I was late and left . Worst run McDonalds on the planet ..
… moreJoyce Murff
Mcdonald’s on 25th ave in Bellwood is the worst. The personnel SUCK!! The don’t greet you, nor do the say thanks for coming. I paid for bacon on my sandwich and didn’t get it. I take it back to let them know and they treated me like i was the one that messed up my order. Just about everytime I go thru me up my order. I take responsibility because I don’t check it before I leave. This time i checked it and boom. Like i said it thought it was messed up. Quita or whatever the manager name is, was not the best problem resolver. If I could’ve given them half or zero stars I would but unfortunately I can’t. You have a job dealing with the public, either by choice or you just can’t do any better, either way a part of that is being friendly and professional. I wouldn’t recommend them
… moreSarah
The lady at the drive-thru pick-up window was extremely rude. There was a misconception when she asked us what we had and accidentally got handed a wrong bag. We let her know that was not our ordered and she was very rude when handing the situation. We also ordered a frozen coke but yelled at us saying “we dont have frozen coke”. (But pretty sure we saw the guy in front of us get a frozen drink). She did not offer a refund or anything different in return. Please teach your employees to respect customers even during high stress times. I have been in the food service industry for many years and would have gotten written up for treating a customer the same way she treated us. Just saying!
Food was hot and fresh which was the only plus. But no sauces were given & we did not get the frozen coke so money wasted there.
… moreRalf-E
This place trash. Manager still has all doors locked at 7:10 knowing that people out here freezing and got to eat b4 they shift start.
… moreRaymond Grove
There is this one darkskin lady there who always has an attitude with costumers. Her costumer service skills needs to be work on.
… moreV L
The manager became upset with me because of an error she made regarding my mobile app order after she gave me someone else’s order.
… moreRabe’ Elias Alhurani
The food is good but why do you occasionally miss putting the hash brown ? I always trust that my order is complete when I picked at the window. Please kindly address this issue. Thank You!
… moreVeronica Lopez
I had a frustrating experience at McDonald’s this morning. I pre-ordered my food through the app on my way to work to make things quick and easy, but unfortunately, it was anything but. When I arrived, I received the wrong sandwich. I had to park, get out of my car, and go inside to request the correct order. No apology was given, which was disappointing.
As I walked back out, I checked my sandwich, only to find they had again given me the same incorrect item. I had to return inside again, where I was met with an attitude instead of assistance. When everything was finally corrected, I had been delayed and made late for work.
Mistakes happen, but customer service should be about making things right—not making the experience more frustrating. I hope McDonald’s improves its service so that others don’t have to deal with the same inconvenience.
… more