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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
tianchen feng
Extremely poor management and potential discriminatory behavior at this location. I was forced by the manager, Cody, to come inside to pick up a DoorDash order despite the fact that cars both in front of and behind me were served via the drive-thru.
Even after I explained I was suffering from leg pain and mobility issues, Cody refused to provide the basic accommodation of a drive-thru pickup for a sealed bag that was already sitting ready. When I asked if this was official policy, he was incredibly dismissive and told me he “didn’t care” if I reported him.
It is shocking to see a manager so emboldened in his unprofessionalism and so indifferent to physical accessibility needs. If you are a delivery driver or someone who expects consistent, respectful service, avoid this location. I will be contacting corporate to ensure this “I don’t care” attitude is addressed.
… moreEven after I explained I was suffering from leg pain and mobility issues, Cody refused to provide the basic accommodation of a drive-thru pickup for a sealed bag that was already sitting ready. When I asked if this was official policy, he was incredibly dismissive and told me he “didn’t care” if I reported him.
It is shocking to see a manager so emboldened in his unprofessionalism and so indifferent to physical accessibility needs. If you are a delivery driver or someone who expects consistent, respectful service, avoid this location. I will be contacting corporate to ensure this “I don’t care” attitude is addressed.
Austin Briant
Just wanted some Mac sauce to dip my fries in, is it that hard guys? Get to dip two whole fries. What a joke. Been like this all week.
… moreRed Winged Sky Walker
I never thought I’d see the Taco Bell down the street improve before this McDonald’s, but that’s exactly what’s happened. This location has consistently been one of the worst for DoorDash pickups. Wait times are almost always 10 to 30 minutes, sometimes longer, regardless of the time of day.
There’s occasionally a manager who seems to care and helps things move a little smoother, but even that’s inconsistent. Most of the time, staff show zero urgency. Dashers are left standing around while the orders aren’t even started, let alone bagged and ready.
Here’s the part that makes it worse: McDonald’s can adjust their prep time in the system if they’re regularly running late, but they don’t. That means we continue to waste our time, go unpaid for that wait, and risk late deliveries which hurt our on-time ratings. For Dashers, it directly cuts into how much we can earn.
And believe it or not, other stores actually have orders ready when we walk in, making it easy to grab and go. That’s especially helpful when we have multiple pickups on the same trip. But when one of those pickups is from this McDonald’s, it throws everything off. We end up stuck here while the other customer’s food just sits in the car, getting cold. So DoorDash customers, if your food ever shows up cold, this kind of store setup is likely one of the reasons why.
At this point, I honestly don’t even want to get out of my car when I arrive here. I usually wait 10–15 minutes just to unassign the order without it hurting my metrics. I might peek in to check the shelf, but I’ve learned not to expect anything to be ready.
And it’s not just this location. The McDonald’s in the Heights is the same story. I haven’t tried the West End one yet, but based on the trend, I’m not expecting much. There seems to be a serious issue with general management across the board.
Side note for customers and management: All Dashers feel these stresses, even if not everyone puts it into words
… moreThere’s occasionally a manager who seems to care and helps things move a little smoother, but even that’s inconsistent. Most of the time, staff show zero urgency. Dashers are left standing around while the orders aren’t even started, let alone bagged and ready.
Here’s the part that makes it worse: McDonald’s can adjust their prep time in the system if they’re regularly running late, but they don’t. That means we continue to waste our time, go unpaid for that wait, and risk late deliveries which hurt our on-time ratings. For Dashers, it directly cuts into how much we can earn.
And believe it or not, other stores actually have orders ready when we walk in, making it easy to grab and go. That’s especially helpful when we have multiple pickups on the same trip. But when one of those pickups is from this McDonald’s, it throws everything off. We end up stuck here while the other customer’s food just sits in the car, getting cold. So DoorDash customers, if your food ever shows up cold, this kind of store setup is likely one of the reasons why.
At this point, I honestly don’t even want to get out of my car when I arrive here. I usually wait 10–15 minutes just to unassign the order without it hurting my metrics. I might peek in to check the shelf, but I’ve learned not to expect anything to be ready.
And it’s not just this location. The McDonald’s in the Heights is the same story. I haven’t tried the West End one yet, but based on the trend, I’m not expecting much. There seems to be a serious issue with general management across the board.
Side note for customers and management: All Dashers feel these stresses, even if not everyone puts it into words
Lorita Harper
This McDonald’s was absolutely awful. I waited in spot number two for 35 minutes before I had to take my children out of the car and go inside and which they went and tried to serve my food to spot number one. The food was cold. There was zero people at the counter working. Everyone was forced to use the kiosk inside and my kiddos received zero toys in their happy meals. it was awful and the place was a mess. I will never eat at this McDonald’s again.
… moreSteven “Zeke” Schaak
The two young people that I spoke to at the drive through window were very friendly and had great attitudes so much so I let the manager know what a great job they were doing.
Food of course was it’s usual tasty good ……. But then again I’ve always liked McDonalds.
… moreFood of course was it’s usual tasty good ……. But then again I’ve always liked McDonalds.
Alan Godfrey
Ordered a big breakfast without hotcakes and did not get any potatoes or butter. For the price the service is terrible.
… moreNrkskaldkfn Dkkdkskd
The lady at the drive through did not let me finish my order. Cut me off before I could finish. Then I got yelled at by the manager
… moreKatlynn Conklin
Sierra made my daughters whole day and the team was being kind to everyone it was refreshing
… morebranchybike 5050
I am incredibly frustrated and disappointed with the repeated quality control issues I’ve experienced at McDonald’s. On multiple occasions, I have ordered Big Macs, only to receive them with just one patty. This is completely unacceptable and frankly, gross. This issue has happened far too often, indicating a serious lack of attention to detail and quality assurance at this location.
As a loyal customer who enjoys McDonald’s, I find it disheartening that my orders are consistently mishandled. The Big Mac is an iconic menu item, and receiving it in such a subpar condition not only ruins the meal but also diminishes my trust in McDonald’s.
Until these issues are resolved, I will be reconsidering my options for fast food. Quality and consistency are crucial, and it’s time for McDonald’s to step up and deliver on their promises.
… moreAs a loyal customer who enjoys McDonald’s, I find it disheartening that my orders are consistently mishandled. The Big Mac is an iconic menu item, and receiving it in such a subpar condition not only ruins the meal but also diminishes my trust in McDonald’s.
Until these issues are resolved, I will be reconsidering my options for fast food. Quality and consistency are crucial, and it’s time for McDonald’s to step up and deliver on their promises.
Stephanie Houston
I want to give a big shout out to the team at McDonalds on grand I was mourning the loss of a family member and they all chopped in and paid for most of my meal. Thank McDonald’s crew you touched my heart!
… more