

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 505 A St, Sun Prairie, WI 53590
Phone: (608) 837-6400
Website: https://www.mcdonalds.com/us/en-us/location/WI/SUN-PRAIRIE/505-A-ST/4060.html?cid=RF:YXT:GMB::Clicks
Order and Reservations
Order: Order online
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Reviews
I get treated very well by the staff, in the early AM & Late at night.
I am Impressed!
A solid crew all around.
I give 5 stars because I have ordered here close to 1,000 times. Never Did I Complain About The Food’s Quality.
Keep Up The Great Work! An Excellent Operation, I Sincerely Appreciate You All. A+++
She looked right at the balance on the receipt and attempted to keep my card.
At the very least be honest with your customers
I want to have breakfast in order a bigger meal they told us to move forward and then totally forgot about us when I went into the restaurant to look for my meal they did not have it it was told they didn’t know what I was talking about I had to bring the receipt and then they started to make it over which would have made me late for an appointment when I asked for my money back no one spoke English it was so infuriating. I had to wait for them to bring another manager from the back who also did not speak English and was on the phone talking the whole time as she tried to give my order back. every person in the whole store only spoke Spanish and there was no one who will speak English this is so annoying it’s so disrespectful seeing that we live in a English speaking country.
On August 29th I went with my kids and ordered the same as always: 2 Happy Meals. The app wasn’t working, the self-order kiosks were also down, so I had no choice but to order at the counter. There was no line, no customers waiting, but the cashier was busy chatting with his family until another employee told him: “please take the order.” I was charged $13.27 and the food was disgusting (rock-hard nuggets).
The next day, checking my account, I saw an EXTRA $19.48 charge for something I never ordered. I went back to complain — the employee who handed me the food confirmed my order was only 2 Happy Meals — but the cashier told me: “come back tomorrow for a refund.” I’ve gone back several times and the manager never shows up. Solving this should’ve been simple: scan my card and they can instantly see my exact order, the date, time, and charges. It’s 2025, everything is electronic. But instead, they wasted my time and gave me no solution.
On top of that, the employees never attend the main counter. They stand around gossiping in the kitchen, they see you but ignore you, and treat customers with contempt. I even saw an elderly man return to complain that his bread was hard as a rock. The staff in charge told him mockingly: “what do you know”, stared him down, and only after said: “I’ll bring you another.” The attitude was horrible — everything is wrong in that place.
To make things worse, I helped my friend Mónica, a senior citizen, check her bank statements. We found she’s also been charged for extra orders she never made. Some days it even looks like she “ate twice” there. They are clearly taking advantage of people who don’t know how to use the app or much about technology.
Double-check your bank statements, especially if you pay at the counter or don’t use the app. This is theft and a disgrace.