lke c
Had a very poor experience at this McDonald’s on Bay Road in Saginaw, MI today around 1:00 PM. The drive-thru employee was rude and had an attitude from the start. I was using the mobile app, but I was never asked for my app code. When I provided it myself, the attitude continued.
After placing my order, I never received any confirmation on my mobile app, which made me uncomfortable moving forward with the transaction. Because of the lack of confirmation and the poor customer service, I decided to pull out of the drive-thru line without completing my order.
Very disappointing experience. Customer service and better handling of mobile app orders are definitely needed at this location.
… moreDonna Jo
Nice indoor McDonald’s! The drive-thru is always super busy and slow at this location. Decided to go inside this morning for breakfast and let my kiddo play. It’s remodeled and updated, fun atmosphere. Our table in the play area even lit up with multiple colors, how cool! The play area is actually decently sized with multiple places to sit. Food was fast, fresh and hot. Workers were friendly and helpful.
… moreAlyssa S.
One of the male employees was smoking weed in the bathroom and put the remains into the toilet. It wasn’t even flushed, still in there. Whole room reaked of weed. Foot prints on the toilet seat because they looked over the stall to see who came in.
… moreMarsBoi –
Order was wrong in the drive thru. I ordered a large drink and they gave me a small and lied and said it was a small on the order. I went inside and got a new large cup. Once I got home my wife saw the two burgers we ordered were made wrong, none of the extras we paid for were on the burgers. When I called for a refund the manager asked for proof of the wrong burgers and the receipt. Like are you hurting cash that bad you need me to drive all the way back to the store and show you your mess up? My pregnant wife was starving and needed food now, does she need to puke it up to show you? Ridiculous.
… moreJonathon Reimer
Messed up my order, I was missing two orders of small fries and two orders of nuggets. Waited patiently to get it corrected inside. Then once I got home I realized that they have only given me one four piece nugget and two fries. So even after making a mistake they made another mistake. This place is absolutely useless, terrible service.
… moreGaines O’Dell
And someone who works third shift I really would appreciate if a McDonald’s labeled open 24 hours was open 24 hours. However it seems for some reason between 3:00 to 5:00 a.m., this particular McDonald’s seems to always be closed with all of their lots and signs that labeled them as open 24 hours open. And there’s always people there that answer when you pull up to the drive-thru specifically to tell you that they aren’t open even though all their lives in signs would I advertise them as being open 24 hours. It seems to me like there might just be some folks who need to learn how to do their job
… morecharles young
Ordered breakfast at 10 am through the app, arrived 5 minutes later. Waited almost 40 minutes while they hunted down my order and then made me take lunch instead because they lost it and closed breakfast. It literally seemed like nobody was in charge at the store.
… moreKaccye Kimble
How does the front counter not take cash at 7 am on a Tuesday?
The manager tells u to use the drive thru. Bogus .
… moreZach Federer
You will be here a minimum of 20 minutes.
I live close by and even if there are no cars in the drive-thru, they will pull your car to one of the reserved parking spots. I have never been handed my food out the window in 2025. The food runner also rarely brings out all of my food in one go. They will bring out one bag with two sandwiches in it, and then come out later with the fries. Which when you’re picking food up to take home is very disappointing.
If you have the time to sit and wait, and don’t mind your food being cold or given to you in waves by the runner, then it’s worth it.
… moreIts Me
My bread was rock hard on the bottoms of my sandwiches. And everything was cold but fries and they were old and brown. I was so disappointed
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