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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 5 AM–11 PM |
| Wednesday | 5 AM–11 PM |
| Thursday | 5 AM–11 PM |
| Friday | 5 AM–11 PM |
| Saturday | 6 AM–11 PM |
| Sunday | 5 AM–11 PM |
| Monday | 5 AM–11 PM |
Address and Contact Information
Address: 3950 Baldwin Rd, Auburn Hills, MI 48326
Phone: (248) 335-9160
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
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Reviews
Explorer Man
No soda fountain in the lobby of this location, they seem to be disappearing from all locations. Our food was made correctly and quickly, just no fountain is disappointing as every other fast food chain has them and now its a hassle to have to ask for a refill.
… morekokdes
Ever since the new remodel, it hides the view to the customers. And the service is absolutely terrible, they are regularly rude, not helpful. Since when do you not care about the front store? They are absolutely horrible at getting orders right. So I just stop eating McDonald’s, i go to burger king for lunch.
… moreLee Yzquierdo
We live nearby and are frequent patrons of this location.
Tonight we used the drive through, and were told to pull up to wait for our food at one of the drive up parking locations.
When we got our food, it wasn’t actually our order, so I had to go inside.
There was no one at the registers or assisting the in-store patrons.
It took several minutes to get someone’s attention.
They took back the wrong bag and did give me the correct one. Everything looked in order.
However, when we got home we also had some quality issues.
My McChicken had no lettuce.
My partners mccrispy deluxe had… Well. See for yourself in the picture. The slice of tomato was the smallest and there was barely any lettuce.
The fries were good though. But, what’s going on?
In short: I’m pretty sure this could be resolved by having adequate staffing, and these folks almost certainly aren’t getting paid for the workload they’re given.
… moreTonight we used the drive through, and were told to pull up to wait for our food at one of the drive up parking locations.
When we got our food, it wasn’t actually our order, so I had to go inside.
There was no one at the registers or assisting the in-store patrons.
It took several minutes to get someone’s attention.
They took back the wrong bag and did give me the correct one. Everything looked in order.
However, when we got home we also had some quality issues.
My McChicken had no lettuce.
My partners mccrispy deluxe had… Well. See for yourself in the picture. The slice of tomato was the smallest and there was barely any lettuce.
The fries were good though. But, what’s going on?
In short: I’m pretty sure this could be resolved by having adequate staffing, and these folks almost certainly aren’t getting paid for the workload they’re given.
Bebo Maurice
If I could give this location zero stars, I would. I pulled up to the drive-thru and was told to “hold on.” A few seconds later, another car pulled up in the next lane and was helped immediately, while I continued waiting. That already didn’t feel fair — and it only got worse from there.
When the employee finally returned, I told him I had a code from the official McDonald’s app. I read the code to him and his response was, “Are you joking?” — which was incredibly unprofessional. He then asked me to pull up to the window, so I did, and I physically showed him the code on my phone. He said the code “wasn’t working,” so he couldn’t give me the free item. I responded respectfully that this wasn’t my fault — it’s McDonald’s app — and if the code won’t scan, they should honor it or figure out a solution. I even asked them to please comp the item, since the app clearly showed the deal on my phone.
He then called over a manager, and somehow the service got worse. She was rude, dismissive, and claimed the app was a “third-party app,” which makes absolutely no sense because I was using the McDonald’s app at McDonald’s. When I asked for her name, she refused to give it and wasn’t even wearing a name tag.
So I asked how I could escalate the issue. She told me to call the store and speak to her supervisor on Monday (12/29) — but then refused to provide the supervisor’s name AND said she didn’t even know the store’s phone number. This is a manager saying she doesn’t know the number to the restaurant she runs.
I’ve worked in the industry for years, and this is exactly the type of management that destroys customer trust — rude, misinformed, and unwilling to help when something goes wrong. It wasn’t about the free item — I had other food in my order — it was about the principle and basic customer service.
In the end, I left without buying anything. If you can’t treat customers with respect or resolve simple app issues, maybe a customer-facing job isn’t the right fit. Truly disappointing experience from start to finish.
… moreWhen the employee finally returned, I told him I had a code from the official McDonald’s app. I read the code to him and his response was, “Are you joking?” — which was incredibly unprofessional. He then asked me to pull up to the window, so I did, and I physically showed him the code on my phone. He said the code “wasn’t working,” so he couldn’t give me the free item. I responded respectfully that this wasn’t my fault — it’s McDonald’s app — and if the code won’t scan, they should honor it or figure out a solution. I even asked them to please comp the item, since the app clearly showed the deal on my phone.
He then called over a manager, and somehow the service got worse. She was rude, dismissive, and claimed the app was a “third-party app,” which makes absolutely no sense because I was using the McDonald’s app at McDonald’s. When I asked for her name, she refused to give it and wasn’t even wearing a name tag.
So I asked how I could escalate the issue. She told me to call the store and speak to her supervisor on Monday (12/29) — but then refused to provide the supervisor’s name AND said she didn’t even know the store’s phone number. This is a manager saying she doesn’t know the number to the restaurant she runs.
I’ve worked in the industry for years, and this is exactly the type of management that destroys customer trust — rude, misinformed, and unwilling to help when something goes wrong. It wasn’t about the free item — I had other food in my order — it was about the principle and basic customer service.
In the end, I left without buying anything. If you can’t treat customers with respect or resolve simple app issues, maybe a customer-facing job isn’t the right fit. Truly disappointing experience from start to finish.
Corey
Used my rewards points for a QPC and ordered a large 10-piece meal. Instead I got two ten pieces, no burger and no fries. The nuggets are delicious tho
… moreBullOnWallSt
Best one of all. Normal chicken snack wrap not this 2 inch piece stuff everywhere else
… moreChelsey Iseler
Rudest customer service. Packed all of our food even though we said it was for inside. No hello, no smiles. Had to ask for packs of ketchup. When we asked for a second dipping sauce we were informed we already asked for one. Numerous workers seen us and walked past us before helping us. All the workers act like they’re miserable and want nothing to do with helping the customer. I wouldn’t recommend this McDonald’s and won’t consider stopping here again.
… moreSarah P
Got my usual, the $5 meal deal, which was $6 here. The kiosks were located right as you walk in, which makes the entrance claustrophobic. The food was slightly more expensive here as well. The service was quick and they even gave me 2 extra nuggets and 2 extra sauce packets.The fries were a bit under salted but the rest was great. There were signs everywhere with 30 minute time limits for the dinning room, which kind of killed the vibe. A lot of the seating wasn’t very comfortable, there was no music playing, and no soda fountain for refills. The place was mostly windows and the sun was in my eyes no matter where I sat. I also noticed that this location had 3 drive thru windows. I wouldn’t recommended eating inside but aside from that a good experience.
… moreRare Heart Society
I hate giving 1 star because people are nice and make sure you’ve been helped which is rare because with the apps and kiosks, most people ignore customers now. But idk what i have to do to get food like the people in these positive reviews. I’ve only gotten good food here once. Every other time it’s like today. Either the fryer needs cleaning and new oil or they are dropping dead food back into grease and serving it. It’s disgusting and we can taste the oil. and they are not even salting the fries after they drop them back into the grease. So you get warm, stale, tasteless fries with not even salt. And the nuggets do NOT taste the same after being redropped. It’s disgusting and FRUSTRATING. Please stop doing this to me. I rarely eat fast food because no one cares about what they serve. But please bro, sometimes I just want some mcnuggets and fries. Why can’t I just get them served the way they are supposed to be. I am not even asking for Made to Order but stop serving dead leftovers and making them worse by putting them in grease again. Literally about to cry I am so frustrated by this. Over and Over. We are not stupid…
… moreMs Kim
Each time I went to this McDonald’s by Great Lakes Crossings they gave me old fries. So I had to ask them for freshly cooked fries and had to wait. This should not be happening, we paid for freshly cooked hot food and we should get it without having to ask for it. Please do better. It used to not be this way…
… more