Rosie Josie
When we came here at first, it was a reasonable wait for lunch hour but after we were seated the server immediately took our order, which was awesome, then, the wait for the food was double the wait for our seats, but the wait was worth it. When the food came, my food was lovely, both the main and the side were served on clean plates and tasted nice. My brother’s food came and we quickly discovered the burger patty was raw. The pink was evident and he was only able to eat about half of it. My father’s food came and the tacos were lovely but his pancake side dish never came, we had to remind an employee and this delayed us. Overall, would come back but maybe better to find an alternative next time.
… moreDavid Lawhorn
I ordered breakfast from IHOP through DoorDash hoping for a relaxing morning at our hotel. Unfortunately, my wife’s entire meal was missing, and we received three orders of pancakes and an order of French toast with no syrup included. Missing a full meal and basic items like syrup was really disappointing and put a damper on what was supposed to be a nice breakfast experience.
… moreAnita M Charles
I just felt like IHOP pancakes. I didn’t realize they even had one in Columbia (or Columbia-light ). I don’t know if it’s because I went on a weekday and mid-morning or not, but the service was excellent. It’s the biggest one I’ve ever been to. The video is only showing one side.
I was greeted the moment I walked in the door. I was seated immediately (the guy who seated me could have smiled at least once). I had 2 waitresses!
My only gripe was that the restroom floor felt like they cleaned it with cooking oil – it was so slippery. I felt like I was on ice skates. Not fun for an overweight senior citizen.
… moreClarissa Machado
Extremely upset over a door dash order I received today.
We were sent burned and stale chicken tenders and stale fries. It’s upsetting to me that IHop sent this over via DoorDash most likely thinking that we wouldn’t complain. It’s very disrespectful to the customers money and time.
Consider better quality control.
… moreSophia Abdali
Update-
Went back today (1/18) after speaking with the DM about our experience earlier. They comped our meals and were genuinely apologetic about the misunderstanding. It was a pleasant experience and we deeply appreciate the level of care they provided.
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Scam!! Buyer Beware!
We visited today, 1/15, for the Bottomless Pancakes Promotion and were told we are ONLY allowed TWO pancakes for the promotion and would be charged for additional pancakes! My husband told the manager that nowhere on their marketing material or online does it state that limitation.. then the manager handed him this clipboard saying “bottomless pancakes IS only 2 pancakes”.
I feel scammed- I only suggested eating here because of this promotion. Needlessly to say… We paid for something we didn’t get.
… moreJerry Wei
We visited on the New Years Day around 2:00pm. Really not many customers. After we were seated, no one asked anything for 10 mins. Wife reminded servers that we were ready to order. For another 10 mins, no one came — In fact, severs aimlessly walked around all the time. Complained to the dude who appears to be a manger at reception desk and he told us we were sitting at a wrong table and did not sound apologetic at all. We did not feel like eating there any more and left immediately. Would never go back there unless I want my gathering to be ruined. Did not eat so gave three stars to Food.
… moreAnn T
Jael has paramount customer service. This was my first time dining in this IHOP. When I entered this IHOP he greeted me with a smile and that is something I do not see much of in this day and time. He was attentive in making sure my order was correct. Please keep him because he is a great asset to IHOP. Kudos to Jael and keep of the great job. Thank you.
… moreYinglin Zou
We had this terrible experience on New Year Day. Our family of 4 came around 2pm, there were not many guests, less than 1/3 of tables was occupied. I saw all the seats near the wall were empty, so asked to sit there. the waiter took us there and gave us the manual. At the same time there was a older gentleman at the desk told us that usually they need to report to someone to sit at those tables but now he is letting us sit there. He sounded like doing us a favor so everyone was happy. Then we sat and waited, and waited, no one came to bring us water or ask what we drink, we were all very ready to order. staff walked passing us several times, no one talked, smiled or even looked at us. I tried to say excuse me twice, but they just didn’t hear me at all. Almost 20min passed, I couldn’t bear to wait any longer, so I went to the front desk and tell the girl that nobody came to our table and we are ready to order. She just said: “I’ll let your server know”. Then another 5min passed, their staff still walked back and forth, but nobody came to our table or even looked at our direction. My husband insisted to leave. Then I saw the older gentlemen was in the front desk again. So I went to tell him what happened. He simply said we were in the wrong seat so we don’t have a server, and if we like they can take our order now. No apology was given or felt. I was very upset, what does that mean we are in the wrong seat, didn’t he tell us we can sit there, didn’t the waiter took us there? didn’t all the staff saw us, 4 people were sitting there the entire time? Then he said he can give us a discount if we are willing to order. No sincere apology at all. I felt humiliated if I said I would accept the discount and order food. But it’s also like 2:30pm and we haven’t eat breakfast. Thankfully my husband was very firm in leaving. So we left. I want to say that, I know mistake happens, but if they have a good customer service, they would emphasize on apologizing, not ordering now with discount, they would smile and not avoid eye contact when passing their customers, they would say sorry as their first word but not try to find excuses. Been in the US for over 10 years, never had an experience in a restaurant like this.
… moregabrielle huff
This is my favorite location. Great service, food is consistently good, especially the steak tips. Our last visit we had the pleasure of being greeted by a very friendly host named Kaden. He’s very polite, professional, and accommodating.
… moreKevin Sanchez
I order from Ihop every weekend however I normally buy from the jessup location. Yesterday i accidentally ordered from this Ihop and boy was I disappointed. Food seemed rushed. Not fully cooked. However they had a bad review from the beginning. Three meals with requested utensils for breakfast. They gave me one fork and thats it. No syrup for three orders of pancakes. No extra napkins not even three forks. NEVER MAKE THIS MISTAKE. JESSUP IHOP IS 100x better
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