We are monitoring all local, state and federal regulations to provide customers with contactless ordering options. While some restaurants may have dining rooms open, others are serving customers through the Drive Thru, with Mobile Order & Pay on the McDonald’s App, and with McDelivery®. McDonald’s remains committed to following the data and science with safety as our top priority. In response to the CDC’s guidance, crew and customers will be required to resume wearing masks inside U.S. restaurants in areas with high or substantial transmission, regardless of vaccination status. Masks are always required for customers and crew who are not vaccinated. In addition to performing deep cleaning, safety shields are also in place for protection.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Monday (Labor Day) | 6 AM–10 PM Hours might differ |
| Tuesday | 6 AM–10 PM |
| Wednesday | 6 AM–10 PM |
| Thursday | 6 AM–10 PM |
| Friday | 6 AM–10 PM |
| Saturday | 6 AM–10 PM |
| Sunday | 6 AM–10 PM |
Address and Contact Information
Address: 13640 Southcove Dr, Sterling Heights, MI 48313
Phone: (586) 247-2340
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Reviews
Robin Chastain
I went through the drive thru on Tuesday, paying with my charge card. At the pick up window a woman named Yolanda was yelling at the girl at the window that I hadn’t paid. I showed the receipt and the young lady confirmed that I had paid. Yolanda continued to insist I hadn’t paid. I asked that she come check the receipt and she refused. We asked to speak with the manager and she refused. I contacted customer service to request a refund and report the incident, but as of today the charge has not been reversed.
… moreTrish
Today I went thru the drive thru. I had placed an order thru the app. When I arrived at the second window I was told the shake machine was down so being I had ordered two shakes would I like a refund or something else to drink. I selected a refund as my kids only wanted a shake. The girl said no problem. Then appears the manager Anthony who told me he can’t give me a refund because I ordered thru the app. I said it’s ok if you can’t refund my regular payment you can just give cash as that is what they normally do whenever they are out of something. He said no, I’m not giving you any refund. If you want a refund you can contact McDonald’s in the app. He said the general manager instructed them to not give any refunds. I’m confused you’re telling me you don’t have what I ordered and are expecting me to be ok with not getting 8.00 back? I explained they could modify the order on their end to cancel the shakes. He continued to deny to assist me with the refund and told me to do it in the app. I pulled up the app to show him they already completed the order on their end so there’s no way for me to cancel it out. He said I’m not giving you a refund. I even suggested a gift card because I just wanted to get on my way and get my money back. He said no. Clearly when a restaurant doesn’t have something you have to refund the customer not harass them. I can tell you I have had this happen about 15 times where something isn’t available and it’s never a big deal every other McDonald’s just refunds your order including the other staff at this location. I have never encountered someone like Anthony who treats customers like this. Being he offered no resolution besides not giving me a refund I came up with the solution to just give me 4 frozen cokes as that was an even exchange. I did contact another McDonald’s and spoke with a polite manager and I was told that the employees can refund on their end and they can also modify the order. Maybe someone should explain this to Anthony how it’s supposed to work when you don’t have an item someone orders. The rest of the employees were very friendly and helpful like they are always at this location. Everyone is wonderful, this is the first negative experience I’ve had here. I never write reviews but I wanted to make the upper management aware of how you are treating customers so this doesn’t happen to someone else. It’s a shame. Simple concept you don’t have something someone has paid for you need to refund them.
… moreAlicia Thomas
Pick up for doordash could be a bit faster ♀️
… moreJuli’Anna Houston
Took to long for my order of 5 drinks. 1 small sprite 2 colas and then 1 big sprite and 1 big cola. took 10 minutes for that? He was just running around
… morePatrick Davis
I would give this place a 5 star and I think a 3 star is generous the bathrooms were atrocious and the general manager was screaming at an employee that was in the back while standing right behind the counter I understand that the employee was causing issues but be the bigger person. There is no need to yell the customer service is excellent the entire time the yelling was happening the other staff didn’t miss a beat the food is great I just wish there were less yelling or at least yell in the back of the store…
… moreNelda Popkey
Today was a bad day to go to this McDonalds. Waited over 15 minutes and lost the use of my McDonald’s discount. Wasn’t too happy, but enjoyed my large diet Coke with light ice
… moreJaccob
Review: Mcdonald’s by Lakeside Sterling Heights Mi. The building is so awesome. Seeing a Mcdonald’s stuck in the 80s is always sweet. The service was pretty decent and the food was decent.
… moreLynn K
HORRIBLE, RUDE drive through customer service on March 24th at #5569. I waited in line to pay, and the woman never even acknowledged me, so I drove to the next window… I could hear her screaming to the other window… she didn’t pay, she didn’t pay! How embarrassing, then when the 2nd woman waited on me, she was just as rude. Retrain your help, mcdonalds. Nobody likes rude people.
… moreChuck b
Well I went through the drive through and placed my order and drove away, big mistake, got to my destination and went to eat my food and first thing was my side of tarter sauce, it was Big Mac sauce, my chicken sandwich looked like it had been placed in a box and then shook it up and all the contents were everywhere, it tasted so bad it wasn’t even funny, my French fry’s were good but now I had to eat them with Big Mac sauce, my diet soda was good, I couldn’t even do the survey because the recipe was so in readable, replace your ink cartridge MacDonald’s, $12,98 and a stomach ache what a waste of money and time, you suck MacDonald’s
… moreMark & Cindy Charbonneau, Realtor Realty Executives
Food isn’t what it use to be. Being forced to use the kiosk is ridiculous, especially for just a drink.
… more