Jake Walters
Ordered breakfast on the app. Go into the lobby, tried to press the “I’m already here” button, the app froze, then crashed. I walked to the counter to explain the situation, and I waited about 8 mins before I had to speak up and request help from the many employees walking right past me and 3 other people. No eye contact, no “I’ll be with you in a moment”- nothing. I had to raise my voice and say “Hey! Can we get some help up here? We’ve all been waiting for more than 5 mins”. They reordered my food, and had to wait another 10 mins to get 2 breakfast sandwiches, and an order of hotcakes. Ignoring the front of the store just to focus on the drive thru is very frustrating.
… moreAbby Burkett
I got the BOGO $1. They forgot my 2nd McChicken. Called when I realized and they had no problem giving it to me an hr or so later on my way back through.
… moreKenneth Slowik
The staff is extremely unprofessional and courteous have had multiple instances from my grandfather or served inadequate service and in maturity, the staff and then, as I’m working DoorDash tonight, the staff continued to act much immature in my presence as well and it’s just not the way you conduct business at night. This happened on december twenty second
… moreGroovy Chick
We were asked to pull ahead to 3rd window and wait, it was abt 5 min. When our order was finally brought out, we checked the order and as usual, missing items. I try to get the employees attention, no luck. So I call as were still at the 3rd window. No answer. No one comes back to the drive thru window. So had to go park and go in and ask for the missing items. The rest of the order was cold by the time we got our complete order. Not happy.
… moremystic shop
I don’t have the app so I had to go to the counter to order.
They truly push the kiosk. I hate that it is so impersonal ialways skip it. Especially since I use cash and it will send you to the counter for that anyway.
… moreCaitlyn Dillon
When a customer is buying lots of happy meals to collect the new tinytan toy collection and are given the old collection its extremely frustrating. I called to ask if they had just maybe run out of the new ones because I understand that that might have happened and was trying to see if that was the case. I dont believe it was because when I asked, I was told they were “too busy” to discuss it. Good thing im not “too busy” to drive further to a different Iocation whenever I want mcdonalds because its bs that I was given the old toys, I already have that collection completed and it was a complete waste of time and money to be given old toys when im trying to collect the new ones now. I already have bought over 20 happy meals just trying to collect each one of the old set. And then to be told that they are too busy to talk to me. I would give 0 stars for service if it was an option.
… moreCody Sullivan
Out of all of the times I have been here, you guys have always made the order correctly, quickly, and with no issues. I usually have to check my receipts and the bag of food from other places to make sure i got everything but i never have to with you guys. I had an order tonight with a couple of special requests and everything was done to T. Great job to the overall staff and to those working tonight july 23rd.
… moreFernando Alvarado
Ordered via mobile app. They first tried giving us no fries. Then have us a 4pc. Chicken kids meal when i Ordered and paid for a 6 pc.. then have us literally half a big Mac! And not to mention the 20 min wait. 5 at drive thru speaker waiting for no one to respond. Then i just pulled up since it was a mobile order and it still took about 15 min to get the food. They said they were busy. But no one was in front of me beside one person that had to order at window cause they refused to take orders over drive thru speaker.
… morePatrick Andrews Sr.
This McDonald’s is superior above all I’ve ever encountered in St Clair county I tell you what the employees are marvelous now they are some dolls I tell you I would love to go there each and every day of the week but I just can’t find the time but tell you what when I’m there time stops it’s amazing I mean what could you ask for more except more beautiful women that’s all I’m saying we love ya
… moreMaria Holt
5.00 chicken sandwich suppose to be “Artisan” Wednesday I ordered one I got a seeded bun, today I ordered one and the lettuce was black old and partially slimy. Manager that answered phone at store was nice enough, couldn’t come back out due to it being sick and being cold and let’s face it the gas to drive all the way back over there not worth it. Let’s step it up a little please for your late night eaters if your going to charge so much for sandwiches at least use produce that equals cost, and if your out of the correct buns, let us know before you substitute, we could be allergic to sesame.
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