McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Erik Smith
I’ve been to many McDonald’s and almost all of them are a real disappointment. Today was my first time at this location and it was great. I ate inside and the staff was very friendly. They were quick and had a smile.
As I sat there and ate, there was one particular lady wearing a green neon safety vest and she welcoming people as they came it. We spoke a little and she was great.
This is the cleanest McDonald’s I have ever seen as well. I wish all of the other McDonald’s would be like this one.
… moreR A
The food is usually pretty good and most of the staff are so helpful but the last two visits have been absolutely TRASH service. I understand this is a fast food establishment and not to have such high expectations but one of the workers they have on nighttime drive thru is so unbelievably rude for no reason. She’ll rush you through your order and have an attitude when you try to simply finish the order. I had to add another item (an order of fries) at the window because she wouldn’t let me finish speaking and the guy there acted like it was my fault as if I wasn’t already being rushed. Like I said, I know this is fast food but there’s no reason to be speaking to customers like we’ve inconvenienced you especially during listed business hours. I do want to give thanks to another one of your late night drive thru workers because he is the complete opposite, always friendly and polite.
… moreLaShasta Williams
I just left the mcdonald’s on hwy 280 and all I did was ask for extra mayo. The girl that was working the headset in the front was very rude and when we came to the first window she came back there to give us a nasty look. It’s just so sad, life is already hard enough and it’s very unnecessary to be rude. Just wanted to write a review about rather than get upset but somebody else probably would’ve made another choice on a bad day.
… moreCHARLES HARTSFIELD
Today was my last time to set foot in this location. Ordered from kiosk pay at counter. They pretty much force you to order by kiosk. If you’re old and can’t see pass on this store.
Waited almost 15 min for 2 burgers. I stood 3 feet from the register. No one came near to register. Pay online and pickup orders take priority over counter folks and is less effort for employees.
It’s clear they don’t want to run the register! Finally someone asked me and I provided the person my ticket. They smartly said this is pay at register order you should have told us that. I told them everyone has been in the back and not close to the register. I let them keep the ticket and the food. Customer service is a thing of the past.
I can assure you the folks across the street would never let this happen!
… moreJeremy Ervin
Word to the wise: at this location, you must ask for your food to be “cooked to order.” Otherwise, you’ll get home, open the bag expecting a crispy chicken wrap, and be greeted by a dark, burnt-brown, soggy, scribbled-up chicken tender barely holding on inside the messiest wrap imaginable. Truly impressive in the worst way.
Now, to be fair, the strawberry banana smoothie? Always a hit. So I can’t say the trip was a complete bust.
What gets me is the explanation: “You didn’t ask for it to be cooked to order.”
That’s… kind of oxymoronic, isn’t it? Fresh food shouldn’t require a special request.
Do better.
… moreClair hardy
I had a curbside. Sat outside for 20 minutes then went inside. They were so discombobulated. Got to the register. Just asked for a refund because I felt like I wasn’t going to get my food at any time. Then he accused his cell phone to call his manager. So does that mean there was no manager on duty? I guess so. Tina? Told me to come back some other day and just get free food. But what if I had wanted my refund? Try to reach out to someone above them but no one answered the email. Guess that they got my $8 for that day. Just won’t go back ever. No management. No good service. That’s why your line’s always long and you always be going everywhere else to use the bathroom. Stay away from here.
… moreplaza
Have never had an issue here before today. Ordered through the app, got 4 sauces total having to pay for 2 of them. I only received 2 when I got to the window so I politely asked for my extra two that I paid for. Was rudely told
I wasn’t getting my sauces because I didn’t pay. And even after I showed my receipt that clearly had 4 total, a worker from behind the window worker yelled that I only paid for 1 so I was only getting 1, in no way being helpful to understand their policy. Terrible customer until I spoke to who I assume was the manager. Still ended up PAYING for ranches which I’ve never had to do before considering they are literally shown as free on the app. Disrespected all for 50 cents.
… moreGeorge McQueen
In town for big event, staying at hotel a block down, walked down this McDonald’s at 7:15AM, Sat Oct 4, 2025 for breakfast. Dining room open no one there. Waited at register for full minute. She (the Manager) saw me as she barked orders out to team but ignored me. I said excuse me can I order. With looking at me all herd was “register”. Thinking she yelled for someone to take my order at “Register” I waited. Another minute, I asked again. Then she, NOT in a polite way, “I told you… something blah blah”. I said I did not hear her. I asked again I want to order. Reluctantly she took my order with a frown. I got no receipt.
She could have initially addressed me sooner #1. Second she could have LOOKED me in the eye, talked directly to me and spoke clearly, for example: “Sir if you please use self service kiosk behind you, I’d appreciate it.”
My food arrives and no chance to ask for ketchup, pepper. Coffee I asked for 2 & 2 was black. Went back and had to beg for condiments. Overall real garbage service from the MANAGER sets a bad example.
PS Old man walks in. He stands by register. I politely say sir I think they want you to order at this self service terminal. He said he wanted to get senior citizen discount. The Manager took his order. I think to manager might be a bigot.
… moreH Dhgs
Pulled up to McDonald’s tonight for a good fast meal only to be yelled at over the mic by a Hispanic lady who we could barely understand anyway . She got an attitude before we can even finish our order and cut us off and yelled PULL AROUND. we got to the window and asked her to repeat the order knowing that she made a mistake because we didn’t even get to finish ordering at the window . She gives us a blank death stare for atleast 10 seconds . “Very awkward “ then she proceeded to yell about how she heard us .( Still didn’t repeat it by the way ). Then we give her the money , she throws the change in my husbands hand . . .im not sure if she’s a manager or what. But she needs to stay in the kitchen and not communicate with the public. She has the most nastiest attitude I’ve ever even witnessed in person . This is something that I’m use to seeing online .it was horrible . 0/10 wouldn’t recommend this location to my worst enemy .
… moreMarsha Duell
McDonald’s 4625 Highway 280, Birmingham, AL 35242 …my husband and I go there for breakfast after we work out at Lifetime Fitness…they are always so helpful with us ordering and even bring out our food to the table. Egg McMuffins are my favorite go to breakfast, so we do that a couple of times a week….
… more