

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Not only did I get my money back but she had the employee sincerely apologize for miscounting my money and offered me a free meal which I didn’t want to take the apology was more than enough..
But most of all she taught that young employee a lesson in being humble and respectful and how to handle and de-escalate a situation… This woman was amazing and I will eat there any day of the week
We ordered a Quarter Pounder meal (plain) for my husband, a snack wrap with no ranch and BBQ on the side (because they said they can’t put BBQ on it themselves), a cheeseburger kids meal with no onions due to an onion allergy for my son, and a chicken nuggets kids meal for my daughter.
First, the snack wrap was sad—barely any lettuce, barely any cheese. It was basically just a chicken strip in a tortilla. For how much they charge for one, you’d expect more than that. When I went inside to ask for BBQ and more lettuce, the employee told me, “That’s how it’s supposed to come.” If that’s true, then they seriously need to reconsider the portion. It felt like they were just being cheap, not low on ingredients.
I also told her the cheeseburger came with onions, even though we specifically said no onions due to an allergy. Her response? “I don’t remember you asking for no onions.” There’s usually a reason someone asks for something to be left off—especially when it’s an allergy. She did remake the burger once she saw the receipt, but honestly, she should’ve just apologized instead of brushing it off.
Yes, they fixed the issues—but the attitude and lack of accountability were disappointing. If you’re charging full price, you should be putting in full effort and showing a little more care, especially when it comes to customer health and basic service.