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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
Kevin
This McDonald’s has deliberately covered up the electrical outlets so people wouldn’t be able to charge their devices. I’m almost certain that the corporate office doesn’t know about that.
… moreFabiola Gutierrez
Very disappointing experience at this McDonald’s location on Fowler Ave near Fletcher in Temple Terrace.
This is already the second time I have experienced rude behavior from the employee handing out food at the drive-thru window.
On Friday, March 6, between 7:45 AM and 7:53 AM, the employee was arguing with coworkers and clearly upset about internal staff problems. Instead of acting professionally, she directed her frustration toward customers and aggressively handed out the food, almost throwing the bag.
Customers should not have to tolerate disrespectful treatment because of internal employee conflicts. I am paying for food and service, not to be treated rudely.
This is unacceptable for a brand like McDonald’s. Management should review the drive-thru cameras from that time and see how customers are being treated.
Because this behavior is constant, I no longer feel comfortable going to this location.
FA.
… moreThis is already the second time I have experienced rude behavior from the employee handing out food at the drive-thru window.
On Friday, March 6, between 7:45 AM and 7:53 AM, the employee was arguing with coworkers and clearly upset about internal staff problems. Instead of acting professionally, she directed her frustration toward customers and aggressively handed out the food, almost throwing the bag.
Customers should not have to tolerate disrespectful treatment because of internal employee conflicts. I am paying for food and service, not to be treated rudely.
This is unacceptable for a brand like McDonald’s. Management should review the drive-thru cameras from that time and see how customers are being treated.
Because this behavior is constant, I no longer feel comfortable going to this location.
FA.
Luis Santiago (Geraldo)
According to my receipt, this incident occurred at 1:55 p.m. or a few minutes later, since the receipt shows 1:51 p.m. The cashier at the first window accidentally overcharged me — mistakes happen, and I have no issue with her. She took the time to correct the problem, returned my change, and I proceeded to the next window.
At the second window, however, I experienced very unprofessional behavior. The employee greeted me with a sarcastic comment: “Welcome to McDonald’s, so glad you’re here, I missed you…” — seemingly because I took a moment to arrive at the window. I’m not sure if there was a lack of communication between staff or if she was simply having a bad day, but her tone and attitude were completely inappropriate. She then asked for my order, and when I confirmed it, she handed me the food in a dismissive manner and closed the window abruptly in my face.
To make matters worse, my order was not prepared correctly. I specifically requested it with only onions and ketchup, but as shown in the attached photo, that was not what I received.
I believe customers deserve respectful and professional treatment, as well as accurate orders, at all times. I kindly request that management address this matter to ensure that no other customer has a similar experience in the future.
… moreAt the second window, however, I experienced very unprofessional behavior. The employee greeted me with a sarcastic comment: “Welcome to McDonald’s, so glad you’re here, I missed you…” — seemingly because I took a moment to arrive at the window. I’m not sure if there was a lack of communication between staff or if she was simply having a bad day, but her tone and attitude were completely inappropriate. She then asked for my order, and when I confirmed it, she handed me the food in a dismissive manner and closed the window abruptly in my face.
To make matters worse, my order was not prepared correctly. I specifically requested it with only onions and ketchup, but as shown in the attached photo, that was not what I received.
I believe customers deserve respectful and professional treatment, as well as accurate orders, at all times. I kindly request that management address this matter to ensure that no other customer has a similar experience in the future.
Suhelen Canizales
Worst staff ever! The manager who was taking the order seems that she was not paying attention when I was ordering. I drove to the window and Ask for someone in Spanish and the guy at the window started laughing when I tried to explain what happened. I said I was not going to order he said then go. So rude and disrespectful.
… moreTania
Have gone here after work a couple of times and the food has not been up to McDonald’s par… fries are a hit or miss… I had Double cheese burger the half the bun felt like it was left out all day… cheese was left on and had was already cooling, and now they’re even charging for ice water… and if you ask for water at the 2nd window they offer small tap water that had some good ol’ Florida chlorinated tap water. I’m also pretty sure they soda machine needs to be cleaned or the filter changed because today’s soda tasted like it was mixed with the free tap water and everyone knows McDonald cokes are second to getting it directly from the factory… or so they say now.
… moreSara Marie
Speakers don’t seem to work. Kept repeating myself several times to a highly unfriendly staff member. Went to the next window and was given cold fries. When I told him I’d like it hot he rolled his eyes and proceeded to talk back to me.. . When I told him I didn’t appreciate his attitude and instead of trying to make it right, he continued with the condescending attitude. Please hire courteous and actually competent staff members. These people were rude and an absolute disgrace to fast food. This locations appears to have gone way downhill. I would strongly recommend not to waste your time
… moreMelanie & Ricky Borges
The manager, Johnathan called my husband fat and bald. He wouldn’t refund us unless we handed our phone for him to tap it some where else in the restaurant. After we paid they told us they didn’t have ice cream so needed to refund us. We even said give us a gift card or cash. Refused and asked us to leave the drive thru if we wouldn’t give our phone to him. Then said what do I have to hide on my phone that I wouldn’t hand it to him. Other staff were very rude too during this visit. I would never go here again.
… moreTyler Denessen
If I could give all 0s I would.
I ordered 2 burritos, 1 iced coffee & a hash brown right before 10:30. My order was placed before breakfast ended. When I got up to the menu board it was still on breakfast, I told them my code, got to the second window & the nice lady told me she couldn’t recall it for some reason. She then proceeded to tell someone over the headset “it’s just 2 burritos, a hash brown & a coffee.” Which should’ve already been made if it was a mobile order that I placed when I was still at home. She told me to pull around the building to the front, a Spanish lady came out and was unnecessarily RUDE! All I wanted was a simple breakfast since I just came home from the hospital the night before. McDonald’s claims to go “above & beyond”.. but I didn’t see that this morning! I used to work for McDonald’s for 10 years. All you do is throw the burrito in a queing oven & the hash brown goes in the fryer for a few mins.. iced coffee is also an easy drink to make. So please tell me why and how you’re not able to make my breakfast order when I paid for it, ordered it before breakfast ended, & now I have to wait for a refund?! When all they had to do was make my order & go about our day.
I have NEVER heard of such a thing! I chose this McDonald’s because I never have problems. But now I’ll go to Fletcher or Busch. Fowler won’t get my money! Above & beyond PISSED!
… moreI ordered 2 burritos, 1 iced coffee & a hash brown right before 10:30. My order was placed before breakfast ended. When I got up to the menu board it was still on breakfast, I told them my code, got to the second window & the nice lady told me she couldn’t recall it for some reason. She then proceeded to tell someone over the headset “it’s just 2 burritos, a hash brown & a coffee.” Which should’ve already been made if it was a mobile order that I placed when I was still at home. She told me to pull around the building to the front, a Spanish lady came out and was unnecessarily RUDE! All I wanted was a simple breakfast since I just came home from the hospital the night before. McDonald’s claims to go “above & beyond”.. but I didn’t see that this morning! I used to work for McDonald’s for 10 years. All you do is throw the burrito in a queing oven & the hash brown goes in the fryer for a few mins.. iced coffee is also an easy drink to make. So please tell me why and how you’re not able to make my breakfast order when I paid for it, ordered it before breakfast ended, & now I have to wait for a refund?! When all they had to do was make my order & go about our day.
I have NEVER heard of such a thing! I chose this McDonald’s because I never have problems. But now I’ll go to Fletcher or Busch. Fowler won’t get my money! Above & beyond PISSED!
Niya B
I ordered through DoorDash, they only put one my 6 piece nuggets and no sauce in the bag.
… moreKeenan van Gerven
I had to come to this location after waiting 30 minutes in a drive through at another just to be told they were closed, when their app said they were open. I arrived on site and there was a horrible line, but they have a pickup window for what I think is mobile orders. I guess it’s only for delivery drivers oddly. When I went to the window and showed him my pickup code, the attendant said “you need to go through the drive through, good luck with that”. What horrible customer service. I ended up waiting roughly 20 minutes in the drive through for my food. I wouldn’t go to this location, or any McDonald’s for that matter.
… more