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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 23073 Sandalfoot Plaza Dr, Boca Raton, FL 33428
Phone: (561) 483-9676
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Order and Reservations
Order: Order online
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Reviews
Mootsy Moo
Dennis is a horrible worker. He always has an attitude and is extremely rude! NOBODY likes him. He’s extremely obnoxious for NO reason at all. I came in to use the bathroom 5 minutes before closing time and I was already inside. He blocked me with his entire body attempting to push me out. I complained to the manager Lisa, and says it’s ok that he closed 5 minutes before closing even though he had no valid reason only due to the face that he works “by hisself” at night. That has NOTHING to do with me being inside before closing time. I will be now escalating this incident to higher authority since it could not be handled properly. This guy does not need to work here. Morning shift is blissful, but night shift is an entire nightmare! People flick him off and speed off cursing him all the time because he is rude and doesn’t want to give out orders to uber drivers/customers who have been patiently waiting. This is fast food, not fine dining. There is no excuse for a driver to wait 20-30 minutes for an order. Everyone else does their job whether they have an attitude or not and he should as well.
… moreMagui Pereira
Location of McDonald’s is:
*** 330 W 29th St,
Hialeah, FL 33012 ***
Once again, we experienced multiple issues with our order tonight, and at this point, the level of service and quality being provided is unacceptable.
We ordered a large Coke and a large fries with extra salt. While we did receive the large Cokes, the fries were not large, had absolutely no salt, and were old and stale to say the least.
We also requested a large strawberry banana smoothie to go with the large fries as part of the 10-piece McNugget meal. Instead, we were given a small smoothie and medium fries—completely disregarding what we ordered and paid for.
This raises a rhetorical but very important question: If we order large fries with a large smoothie, why are we given a small smoothie and medium fries—without salt—alongside cold, soggy nuggets?
Not only was the order incorrect, but the overall customer service was unacceptable. The employees were busy laughing in the background rather than paying attention to the order being placed. The service quite frankly sucked, as it usually does. If the manager on duty required employees to remain professional, keep quiet, and ensure orders are taken and prepared properly (in English), these issues would not continue happening.
We are paying customers, and yet the food served was cold, soggy, stale, and flat-out nasty—not even warm enough to be considered edible quality. This is not the first time, and clearly, based on the reviews we found when we Googled the restaurant, it is an ongoing and widespread issue. The majority of the reviews highlight the same problems: horrible service, incorrect orders, and a lack of professionalism.
This situation needs to stop immediately. Perhaps the franchise owner should be notified directly, as the management and employees at this location are failing both the brand and its customers.
We are extremely disappointed, disgusted with the service and food quality, and frustrated that these problems persist without correction.
Our service code:
07297139809232522188003024
The correct address for the McDonald’s we have issues with is
330 W 29th St,
Hialeah, FL 33012
… more*** 330 W 29th St,
Hialeah, FL 33012 ***
Once again, we experienced multiple issues with our order tonight, and at this point, the level of service and quality being provided is unacceptable.
We ordered a large Coke and a large fries with extra salt. While we did receive the large Cokes, the fries were not large, had absolutely no salt, and were old and stale to say the least.
We also requested a large strawberry banana smoothie to go with the large fries as part of the 10-piece McNugget meal. Instead, we were given a small smoothie and medium fries—completely disregarding what we ordered and paid for.
This raises a rhetorical but very important question: If we order large fries with a large smoothie, why are we given a small smoothie and medium fries—without salt—alongside cold, soggy nuggets?
Not only was the order incorrect, but the overall customer service was unacceptable. The employees were busy laughing in the background rather than paying attention to the order being placed. The service quite frankly sucked, as it usually does. If the manager on duty required employees to remain professional, keep quiet, and ensure orders are taken and prepared properly (in English), these issues would not continue happening.
We are paying customers, and yet the food served was cold, soggy, stale, and flat-out nasty—not even warm enough to be considered edible quality. This is not the first time, and clearly, based on the reviews we found when we Googled the restaurant, it is an ongoing and widespread issue. The majority of the reviews highlight the same problems: horrible service, incorrect orders, and a lack of professionalism.
This situation needs to stop immediately. Perhaps the franchise owner should be notified directly, as the management and employees at this location are failing both the brand and its customers.
We are extremely disappointed, disgusted with the service and food quality, and frustrated that these problems persist without correction.
Our service code:
07297139809232522188003024
The correct address for the McDonald’s we have issues with is
330 W 29th St,
Hialeah, FL 33012
Tom Jorgensen
Manager refused to give us even 1 sauce for our 4 orders of nuggets. Swore she already gave us some, but did not. Yes, this may seem trivial, but rudeness and lying to customers is not acceptable. Pictures of the employee attached.
Update – McDonalds replied with a link to their Corporate site to post my issues. I did that. I’m sure they will offer me a small fry for free if I order a meal. This is BS. The part of all this that bothers me most is who would want to work there, and why do we as customers put up with this crap?
I happen to like an occasional trip to Micky Ds. It won’t be this location until the franchise owner wakes up and fires some folks. I read many reviews that shared similar concerns about this location. Power of the purse people!
Update 3 months later – still no word from my post to the McDonald’s site. They just don’t care.
… moreUpdate – McDonalds replied with a link to their Corporate site to post my issues. I did that. I’m sure they will offer me a small fry for free if I order a meal. This is BS. The part of all this that bothers me most is who would want to work there, and why do we as customers put up with this crap?
I happen to like an occasional trip to Micky Ds. It won’t be this location until the franchise owner wakes up and fires some folks. I read many reviews that shared similar concerns about this location. Power of the purse people!
Update 3 months later – still no word from my post to the McDonald’s site. They just don’t care.
Kaitlyn Mccomb
I ordered extra sauce through the app where is shows that there is no additional charge. I got 2 ranch and 2 honey mustard. There was 1 of each in my bag so I asked for the other 2. The lady at the window gave me another ranch and then I said I needed another honey mustard and she said she would have to charge me. I showed her my order on my phone and she brought it to the manager and she said the same thing. I dont understand.. on the app there is no additional charge to why the heck am I being charged at the window after I already paid and the app shows no charge. That is WRONG! I am EXTREMELY pissed off because this isn’t the 1st time. My daughter was missing her sauce with her happy meal as well as her apple slices I PAID EXTRA FOR AND DIDNT RECEIVE!!!!! Horrible customer service and not the first time I had an issue but this is my 1st complaint. I was missing 2 sauces and apple slices from my order and I spent 42 dollars. I couldnt understand the managers name because it was raining hard and I couldnt hear but regardless, I believe a meeting should take place about if an order has extra sauces added to their Mobile Order, it should be correctly put together as it stays 0.00 dollars there! There isnt a sign anywhere that says sauces are extra at the menu OR ANYTHING!!!! If something has a price, the price should be shown on the app as well as the menu. This is not okay what so ever and false advertising since it showed no price when I created my order on the app. I also emailed corporate about this pressing issue because ITS WRONG!!!
… moreFranz Vargas
Monday, February 16, 2026, around 10:00 p.m. — drive-thru experience
This was one of the worst customer service experiences we have ever had.
From the very beginning at the drive-thru intercom, the employee’s tone was aggressive, dismissive, and hostile. My partner politely started placing our order in English, and the employee immediately interrupted her, repeatedly saying “I don’t understand” without letting her finish a single sentence. He abruptly told us to move to the window and cut off the intercom while the order was still incomplete.
At the window, the situation became even more uncomfortable. The employee continued interrupting, using rude gestures and a challenging tone, forcing my partner to repeat simple words and phrases multiple times, despite the order being very basic (nuggets, combo, drinks, fries). This was not a language issue — the intention was clear — but the way he acted felt deliberately humiliating.
At that point, the environment was so hostile that we felt intimidated as customers. We originally wanted to order six combos, but we avoided clarifying details like meal sizes simply because the employee clearly did not want to help us and made us feel unwelcome.
What was most disturbing was the clear sense of contempt in the way we were treated. As Latino customers, we genuinely felt that the repeated “I don’t understand,” the gestures, and the aggressive attitude were used to make us feel inferior and uncomfortable for not speaking “perfect” English. It felt discriminatory and deeply disrespectful.
To make matters worse, when we politely asked for our drinks with no ice, the response was an aggressive “No, that’s not possible. The machine is automatic and everything comes with ice.” Regardless of whether it was possible or not, the way this was communicated was unnecessarily rude and dismissive.
I later noticed there are recent reviews describing very similar behavior during the night shift, which suggests this is not an isolated incident but a pattern.
McDonald’s is a global brand known for consistent service standards. What we experienced that night was the complete opposite and left us feeling humiliated and powerless as customers.
… moreThis was one of the worst customer service experiences we have ever had.
From the very beginning at the drive-thru intercom, the employee’s tone was aggressive, dismissive, and hostile. My partner politely started placing our order in English, and the employee immediately interrupted her, repeatedly saying “I don’t understand” without letting her finish a single sentence. He abruptly told us to move to the window and cut off the intercom while the order was still incomplete.
At the window, the situation became even more uncomfortable. The employee continued interrupting, using rude gestures and a challenging tone, forcing my partner to repeat simple words and phrases multiple times, despite the order being very basic (nuggets, combo, drinks, fries). This was not a language issue — the intention was clear — but the way he acted felt deliberately humiliating.
At that point, the environment was so hostile that we felt intimidated as customers. We originally wanted to order six combos, but we avoided clarifying details like meal sizes simply because the employee clearly did not want to help us and made us feel unwelcome.
What was most disturbing was the clear sense of contempt in the way we were treated. As Latino customers, we genuinely felt that the repeated “I don’t understand,” the gestures, and the aggressive attitude were used to make us feel inferior and uncomfortable for not speaking “perfect” English. It felt discriminatory and deeply disrespectful.
To make matters worse, when we politely asked for our drinks with no ice, the response was an aggressive “No, that’s not possible. The machine is automatic and everything comes with ice.” Regardless of whether it was possible or not, the way this was communicated was unnecessarily rude and dismissive.
I later noticed there are recent reviews describing very similar behavior during the night shift, which suggests this is not an isolated incident but a pattern.
McDonald’s is a global brand known for consistent service standards. What we experienced that night was the complete opposite and left us feeling humiliated and powerless as customers.
Holly Sterling
This location is horrible. The staff is rude when you FINALLY get to interact with them.They will ignore you. Plan on waiting over 20 minutes for your order. If you select Table delivery they will just leave it at the counter anyway. The playland is rarely clean. This evening it was 78 degrees. WhenbI hit the drive through the other day the order taker took 4 orders at the other speaker before checking the speaker I was at. Yes, they ignored me when I said “excuse me” to try to show that we were there. I will not be returning.
… moreWoody Ferrell
I ordered a meal thru the app to pick up at the counter yesterday (12/30/25) at 1:19 pm. I waited for 20 minutes before my meal was finally handed to me. While I was waiting several people came in and were served their food. I tried waving to the manager, but he ignored me, would not even look at me. I understand they were busy, but having to wait 20 minutes while being ignored is just insane. I contacted corporate and they responded at 12:25 am apologizing and assured me the McDonalds location management have been notified. I doubt anything will be done about it.
… moreSakiyah Andrews
I am writing to formally complain about a night-shift employee whose behavior over multiple visits has been unacceptable and unprofessional. He is the tall, heavyset, black dude.
On the first night, I came in with a friend to order food. While we were trying to order, fireworks went off from the building next door. The employee immediately accused us of causing a problem with his machine and blamed us for it, despite the fact that we had done nothing and were simply trying to place an order. Being falsely accused like that was inappropriate and uncomfortable.
The following night, I returned and once again did not receive my order. This is now two nights in a row where my order was not properly handled. When I attempted to pay using Apple Pay, the employee complained about having to walk a short distance to the card reader and acted irritated the entire time. That frustration should not be taken out on customers.
Between the false accusations, repeated failure to give me my order, and consistently hostile attitude, this employee has demonstrated that he should not be working in a customer-facing role. This is not a one-time mistake — it is a pattern.
I am requesting that management take this complaint seriously, review this employee’s conduct, and take appropriate disciplinary action. Customers should be able to order food without being blamed, disrespected, or denied service.
I expect this issue to be addressed. I will be calling tomorrow.
… moreOn the first night, I came in with a friend to order food. While we were trying to order, fireworks went off from the building next door. The employee immediately accused us of causing a problem with his machine and blamed us for it, despite the fact that we had done nothing and were simply trying to place an order. Being falsely accused like that was inappropriate and uncomfortable.
The following night, I returned and once again did not receive my order. This is now two nights in a row where my order was not properly handled. When I attempted to pay using Apple Pay, the employee complained about having to walk a short distance to the card reader and acted irritated the entire time. That frustration should not be taken out on customers.
Between the false accusations, repeated failure to give me my order, and consistently hostile attitude, this employee has demonstrated that he should not be working in a customer-facing role. This is not a one-time mistake — it is a pattern.
I am requesting that management take this complaint seriously, review this employee’s conduct, and take appropriate disciplinary action. Customers should be able to order food without being blamed, disrespected, or denied service.
I expect this issue to be addressed. I will be calling tomorrow.
Stephen Oh
order here literally every week. order the same thing every time for my son. last week they give us nuggets instead of 4 tenders. this week i check the bag before leaving and they give me 3 instead of 4
it’s not even busy. no excuses.
and don’t send a link requiring me to look up and save receipts and store codes. i’m not going to spend an hour over $5 of food.
this is NOT customer service. this is BS.
tell the store management that the employees are screwing up pick up orders.
… moreit’s not even busy. no excuses.
and don’t send a link requiring me to look up and save receipts and store codes. i’m not going to spend an hour over $5 of food.
this is NOT customer service. this is BS.
tell the store management that the employees are screwing up pick up orders.
Bailey B
I ordered on the mobile app at 12:03 However, when I realized they did not make my order Even though I paid. When I arrived, it wasn’t even busy. I was there for over 30 minutes. 30 minutes later, I was begging and pleading with the cashier and even the manager asking for my mobile order and I Even showed proof that I paid. However, the manager did not believe me and instead told me to quit yelling when I was just speaking over the loud noise because it was busy and the man behind me on speaker. The reason I was talking loudly is because the man behind me Was playing a video on speakerphone. While I should not be yelling at employees the man behind me had his phone on speaker so it was so I could be heard. They kept asking me if I paid for it and I even said that I did. It even showed up on my bank account. The order in question on the attatched below is the wrap ordered 12/6 12:03 PM.
… more