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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Friday | 5 AM–11 PM |
| Saturday | 5 AM–11 PM |
| Sunday | 5 AM–11 PM |
| Monday | 5 AM–11 PM |
| Tuesday | 5 AM–11 PM |
| Wednesday | 5 AM–11 PM |
| Thursday | 5 AM–11 PM |
Address and Contact Information
Address: 13145 Sorrento Rd, Pensacola, FL 32507
Phone: (850) 492-3864
Order and Reservations
Order: Order online
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Reviews
Belle H
Always disappointing. Not sure why we thought it was going to be any different this time. We wanted a quick cheap meal. Should have went to BurgerKing. Worst customer service experience today by far.
They truly need better management. Who ever was working the drive through serving the food on July 31 around 1:30pm. Caucasian lady tatted up and had several nose piercings on her left nostril should not be working any form of customer service.
Food was burnt and over cooked. Strangely friends were undercooked. Huge delay getting our order. Gave us the slushy already melted. The lid was loose when she handed it to me and spilled all over my cup holder. And before I could ask for napkins she was gone. We were left looking for napkins in our car to wipe my hands and the interior. She finally comes back.
While trying to hand back the slushy, I asked for a new one. She said she couldn’t take garbage and handed me two large empty plastics cups to remedy the problem as if she didn’t understand. I asked for a new one considering her error with not securing her lid. She responded by saying it wasn’t her problem and was not at fault. I hope the owners see this and hold her accountable for her behavior.
… moreThey truly need better management. Who ever was working the drive through serving the food on July 31 around 1:30pm. Caucasian lady tatted up and had several nose piercings on her left nostril should not be working any form of customer service.
Food was burnt and over cooked. Strangely friends were undercooked. Huge delay getting our order. Gave us the slushy already melted. The lid was loose when she handed it to me and spilled all over my cup holder. And before I could ask for napkins she was gone. We were left looking for napkins in our car to wipe my hands and the interior. She finally comes back.
While trying to hand back the slushy, I asked for a new one. She said she couldn’t take garbage and handed me two large empty plastics cups to remedy the problem as if she didn’t understand. I asked for a new one considering her error with not securing her lid. She responded by saying it wasn’t her problem and was not at fault. I hope the owners see this and hold her accountable for her behavior.
Natasha Guernsey
I went through the drive-through with my son. And the young lady Ms. Lisa, recognized my son. And asked how my dad was doing. Because my dad and my son would always have grandpa and grandson. And what better place to spend it at McDonald’s. So it was wonderful and heartwarming to see this young lady. Remember my son and my dad and the little bond they share together.
… moreAlex Mandel
Who ever the manager on call iss hung up on me twice now. I will never be going back to this establishment. They always, ALWAYS mess my order up, feels like its on purpose, always cold stale and been sitting there burgers. Time of disrespect from the manager was 5:20 pm, friday, december 5th. The manager was male. Rudest food service i have ever witnessed. I swear the reviews dont lie 70% the reviews say cold day old burgers, and wrong items, is it the people working there trying to lose business, and have to work less? If im the only car in the parking lot, i expect fresh food, not cold unsauced, disrespect for the intention of disrespect. Never go here. Thats what they want. Got it
… moreThomas Gasperlin
Honestly, for a mcdonalds or fast food in general, this was one of my better experiences. The young lady who worked the front while I was there was extremely nice and honestly made me feel like I was at a normal sit-down spot.
She asked if everything tasted okay, asked if we needed anything else, just overall a super charming young woman who literally didnt need to do that. As a visitor from California just trying to slam a burger, this young lady made me feel like a valued customer. I know it sounds crazy, but she was very genuine.
I’m sorry I didnt get your name ma’am, but i visited on Saturday the 25th of October around 1050am if that helps identify her.
… moreShe asked if everything tasted okay, asked if we needed anything else, just overall a super charming young woman who literally didnt need to do that. As a visitor from California just trying to slam a burger, this young lady made me feel like a valued customer. I know it sounds crazy, but she was very genuine.
I’m sorry I didnt get your name ma’am, but i visited on Saturday the 25th of October around 1050am if that helps identify her.
Susan Hill
I have been coming to this McDonald’s for many, many years, never a problem. I ordered the same thing I always do through the drive through this morning. All I wanted was a poached (round) egg on a mcgriddle bun with a piece of cheese. They usually always charge me for a biscuit with cheese and egg. No problem, what I get today is the mcgriddle buns, and in a separate giant plastic box wirh a lid, was one egg with a piece of cheese on it. So I’ve got 2 big loads of packaging….and I just kind of look surprised and laughed, and said, I don’t need this big box, and I slid the egg onto my 2 mgriddle buns….and tried to hand them back the box and said, could you please throw this in the trash for me….Because this is a waste of material….and they refused and got angry and said, no, that’s your trash. We cannot take your trash. I said, well, you gave it to me and I didn’t need it, nor ask for it nor want it…It was a waste… and then they got angry.And I set the trash in the window sill and they screamed at me for “throwing it at themç, which I never did.I will never go to this mcdonald’s again…and I have been coming here for years and years and years..since 2004… Fix your customer service people. P.S. I have been in the restaurant business for over fifty years…
… moreNoah Trahan
Waited 10 minutes for my food. (No one else in line). I had three people come ask me 3 different times what I ordered. Then when I get home to eat. Here are my fries. Everything is cold.
… moreR & M
Came through drive-thru at 11ish and ordered a 2 cheese burger meal. The burgers were cold and buns dry and the cheese wasn’t melted at all so that tells you how cold the burger was. Its like they were leftover from the night before, and just put under the warmer.
On the upside the service was great and fairly fast.
… moreOn the upside the service was great and fairly fast.
Nina
There is always an issue with our order at this McDonald’s. Today I didn’t get the Big Mac in our bag so I had to go back and get it. I got home and opened it and there were no hamburger pattys inside. Only bread, lettuce, pickles, and sauce.
… moreLHC
If I could give 0 stars, I would. I have visited this location frequently and it is by far the worst McDonalds ever. Eggs are green, shells in egg mcmiffins. To top it off, the motion sensor water faucet is frequently out of service – hopefully workers are washing their hands when they get back to the kitchen after using the restroom – that is to say if they come down off their high to do their work properly. I am typically a fan and advocate of service workers in the restaurant industry. But this location on Sorrento Road needs a do-over. Clean house, clean up the nasty restaurant and restrooms, and start over. This is not a one time experience. Options are limited in this area so I will be switching to Burger King. Wish there was a Wendy’s or Chick-fil-A nearby.
… moreShannon Janssen
PLEASE stop building new locations and fix the ones you have. I’m 53 years old. I’ve raised 3 children. I’ve eaten at at least hundreds of locations and thousands of times. As a species, humans don’t expect much at all from fast food providers and your company is known to set the low bar. That’s OK. It’s not meant to be insulting. You have distanced your company from social interaction with your customers by deleting cashiers and moving to drive -thru, kiosks, in app ordering. I don’t have a problem with that per se but as a company you have nearly zero opportunity to make consumers feel appreciated. Today’s visit to this location might just have been the last straw for me. We have moved to in app ordering for the last couple of years and as we sat in the waiting lane at around 6pm for our order, I went inside to use the restroom. A seemingly homeless man sat near the door outside. The floor was nasty and the “wet floor” tents were placed everywhere. Every seat was upside down on the tables. At first I thought they were about to mop the floor but they weren’t even sweeping it. It seemed more like a move to discourage eating in the dining room especially when a female employee walked out of the kitchen area and saw me headed to the restroom. She gave me a look the said “dang-one got inside”. A male employee came out of the men’s room as I entered. When I washed my hands in the sink I noticed the sink was bone dry. And dirty. I’ve attached pics of my cold “large” fries and my beautifully half-smashed triple cheeseburger. I was on property for about 12 minutes, was within a few feet of 3 employees and not one said thanks for coming in, thanks for your order, have a good night, or anything that sounded remotely like thanks for tolerating our substandard food, service and atmosphere and helping to keep this location open for the next generation of suckers. Some may notice the photos are taken at home and that may explain the food temp. I live less than a mile away.
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