E J
They gave me COLD coffee in a hot holding cup on 02/26/26 as if i’m stupid even had the nerve to wrap the cup with a napkin as if the coffe was hot and when I tasted it a second after driving off it was cold! ABSOLUTELY UNACCEPTABLE especially when I ordered a Large HOT coffee. Very disappointed in them as much as I spend here daily for coffee. I ended up having to stop at a gas station to use there microwave to warm up the coffee I literally just bought from here because I had an appointment and didnt’t have time to go back here and wait for a coffee let alone argue with them about it. Also, sometimes the workers and some managers can be very rude here arguing with you about your order. Other than that other workers are pretty respectful I don’t know what was up this particular day and I couldn’t get my breakfast i ordered and had already paid for in the app because I arrived 6-7 minutes after 10:30am. Once an order is paid for that order should still be able to be made because it was ordered before 10:30am. Instead I was told “we’ll you were suppose to be here before 10:30 so you will have to reorder!” Instead of saying I apologize but breakfast is only sold until 10:30am and because it is now 10:36am we can nolonger fulfill that order” Do you see the difference of how the message should’ve been delivered because the original response is was given was confusing to me because I didn’t even realize it was past 10:30am at the time. There is a way to say things respectfully and clearly for a customer to understand. I was refunded but wasn’t able to get the coffee because the money did not immediately go back to the card the manager who chimed in explained what the worker was trying to tell me but she too seemed to have an attitude. She gave me my coffee anyways but they gave it to me COLD in a Hot beverage holding cup and argued with me about the coffee being a $1 for any size coffee in the app because her app on her phone said $1 for a small which is not what was on my app when I ordered my coffee for $1 any size and then my big pancake breakfast on my app I couldn’t receive. I believe they gave me that cold coffee on purpose. Absolutely Unacceptable and unprofessional they knew that coffee they gave me wasn’t hot and tried to play me with the napkin around it as if it were hot.
… moreMeme
This location needs to be shut down immediately. The morning crew is ok but still slow. The afternoon crew is also ok but after 5 forget. Very poor management and customer service. I order a the $5 value meal and I would have thought I order a smash burger. Bread was old and meat was over cooked or reheated. They never put the sauce that comes with the nuggets and there is always a manager outside smoking but never wash his hands when going back in and he goes straight to fixing food.
… moreRakiya Muhammad
I CONTACTED SUPPORT, NO APOLOGY, NO REFUND FOR MISSING ITEM. I visit this location occasionally, but each time I’m reminded why I should avoid it. More often than not, my order is incorrect, and the staff consistently lack basic customer service and professional communication skills.
During my most recent visit, I placed an order for seven of the same item, with two of them customized. Normally, customized items are labeled with stickers, but this time they weren’t. When I asked an innocent question to identify which items were customized, the cashier turned to the order packer for clarification. Instead of helping, the order packer (with the curly blonde weave) became hostile and visibly irritated simply because I asked. The cashier was unprepared to handle the situation and had to involve the manager. Unfortunately, the manager only halfway resolved the issue.
If you don’t mind inaccurate orders and poor service, this location might work for you. But if you expect professionalism and the confidence that your order will be correct, I suggest skipping this McDonald’s.
… moreTakiya Allen
I went to this McDonalds on my lunch break… I ordered thru the app a Double cheeseburger meal with a large French Fries… My large fries looked like a small fry.. Why pay extra for a large fry and I get a small fry?!?!?… This is outta order!! #throwthewholemealaway
… moreMilena Calderon
The drive through is disappointing. Any time I order they make mistakes. Or the employee doea not hear very well or is not well trained. There is always a mistake in the order, and they just rush you that you don’t have time to verify anything. Plus the actitude of a lady with reddish hair there….she just closed the window and didn’t accept our claim for missing items. You can do better.
… moreAustin Kent
Everything was fine, and I thought it a good location. The only problem is that the employee who delivered the food to my table didn’t provide any napkins. While I’m above holding such petty things against the staff, my determination to correct the issue had me standing at the counter for more than five minutes, making eye contact with several employees and being deliberately ignored. As there were no napkins in the lobby and no paper towels in the restrooms, I had to find my own solution.
While I sympathize with the desire to reject the responsibilities of the front-facing staff in favor of the back-house, it’s become a systemic problem with McDonald’s that I’m rarely able to contact any staff member for assistance and never quickly. This is particularly galling as it’s always to correct simple errors.
Edit: returned today and had a much better experience service-wise. Someone was attentively minding the front counter today and responding to people in short time. Much better than the other day
… moreOlivia Jones
I went and ordered food through the drive thru for my daughter and I when she poured out the fries she saw this and pointed it out and I instantly told her to stop eating the food!! I called trying to talk to a manager and be cordial and ask for a refund but when I did so, whoever the girl was that answered just said hello and when I asked for a managwr the 4th time she didn’t say nothing so I’m guessing she just put the phone down wanting me to just hang up. Because I waited for a good 10 minutes. I won’t be back. I would’ve thought it would’ve been better service but I’ll stick to Floyd rd McDonald’s since this McDonald’s has bugs in their food. I will be complaining to higher management (corporate). This is disgusting and ridiculous!
… moreDavid Frost
1 star service, 15 minute wait for a couple drinks. No updates on order and no acknowledgment on my wait. Randoms going behind counter with no uniforms as well.
what a joke
… moreSunshine Burns
I ordered a fish combo and asked for fresh fries. The fries were recooked, dark, and the bottom short and sharp fries..they were hard and the box was half full. My fish sandwich was cooked too long it was dark also. Every time I come to this McDonald’s, they never have fresh food. My sweet tea wasn’t sweet at all. Even though I asked if they could mix me a Sprite and HI C Fruit Punch, they denied me that. I will NEVER come back to this restaurant because it’s something all the time..
… moreMy experiece
Horrible service although it’s new they are not ready to do business at all VERY POOR customer service inside and out. The drive thru is worst than the inside wait.even if you see no patrons
… more