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Classic, long-running fast-food chain known for its burgers & fries.
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Reviews
I would like to file a formal complaint regarding the entire staff working the evening shift on October 9, 2025, at 7:16 PM, including the shift manager or supervisor on duty.
The service I received was completely unacceptable. The staff made an error when taking my order, charged me incorrectly multiple times, and then argued with me instead of fixing their mistake. When a customer clearly explains their order, it is the responsibility of the team to listen carefully and ensure accuracy — not to blame the customer afterward.
If a mistake is made, the proper response is simple: remake the order correctly, apologize sincerely, and hand the customer their food. That is the standard of professionalism and service expected from anyone representing McDonald’s.
Unfortunately, what I experienced was the opposite. The shift manager was dismissive, argumentative, and extremely unprofessional. I was told I “didn’t know how to order” and that McDonald’s has “never had a Spicy McChicken,” even though I clearly explained what I wanted and have ordered it many times before. That level of rudeness and misinformation is unacceptable.
My complaint is not only about the wrong order and overcharging, but also about how poorly the situation was handled. Good customer service means treating customers with respect, taking accountability for mistakes, and resolving issues promptly — not arguing or making excuses.
I was charged for items I did not order, including a Spicy McCrispy for $4.79. When I asked for it to be voided, I was met with resistance and attitude instead of an apology. I had to ask for a full refund and the order to be voided, but instead of processing an instant void (which I know is possible), they issued it as a refund, forcing me to wait 3–7 business days for my money.
Attached are photos of:
• The original receipt
• The void/refund receipt
• My online order showing that the correct total should have been nearly half of what I was charged in-store
This entire experience was extremely disappointing. I expect a formal follow-up from McDonald’s Corporate. I am also submitting this complaint to the Better Business Bureau (BBB) and the Attorney General’s office, as I believe customers deserve honesty, respect, and fair treatment.
I sincerely hope this feedback is taken seriously and that proper action is taken to retrain or review the staff and management involved.
*Positives:*
•messed up and threw in an extra double cheeseburger on accident.
•suoerviser or manager on duty saw me coming in to ask for a remake and knew my order assuming I was in there because she heard the painful drive-thru order and it was wrong (correct, girl,)
•made it immediately, let me keep other burgers,
She was great, and swift employee. Original order taker was having a bad day or was not good. Idk.
Idk, it’s McDonald’s at the end of the day.
I appreciate the time they spent putting together my order and everything but i was just grossed out and unhappy with my order.
God bless,
Thanks for reading my review.