Melissa B
This place is horrible. We ordered during our stay in Kenly and the way the food is prepared is atrocious. Chicken nuggets were old and burnt. Asked to have a new batch and they literally refried the ones we had. Our fries were still cold and undercooked. Our burger was ok minus the horrendous amount of mayo on and the dried out bun. The customer service was not that great and I get people complain all the time but I’m pretty sure undercooked food and over cooked food is a viable reason to complain. Unfortunately we already know nothing will be done about this as that’s how big businesses operate but it does explain their rating of a 2.5 ..lesson learned definitely read the reviews before ordering from here.
… moreSnapple
Ive gotten food from this mcdonalds more than once, and I don’t think they’ve ever gotten the order right. I order through the app and it literally says it on the ticket what it is and how people want it made and they still cant get it right. Ive never had this much of an issue with a mcdonalds and you’d think they would fix it but the customer service is awful and they like to try to blame the customer for their mistakes. That and we had to wait 30 minutes in the drive thru for a coffee. Nobody else in line. They push people forward to try to make their time look good just to mess up your order.
Update- they messed up the coffee 3 times and its still disgusting
… moreTiffany Davis
I stop at this location almost daily & can say the customer service is awesome. My 1 star comes because today there was raw meat on my burger. Which, lets me know that sanitation/cross contamination is an issue.
… moreToby Spain
The employees there never listen. They always get my order wrong or they don’t put what I ordered in the bag. If you try to order 2 of the same thing they always assume it’s just one. Don’t go to the McDonalds in Kenly they’re incompetent
… moreMichelle Gillum
The gentleman that’s working the pick up window 11/25/25 at 1:45pm was extremely well mannered and polite. Best customer service at a McDonald’s drive through I’ve ever experienced! Food was fresh and hot!
… moreMatthew Parker
I was just in this McDonald’s on 30 minutes ago and ordered something as simple as you can order. A sausage biscuit with egg and a peppermint hot chocolate.
What I got was something covered in cheese, and some kind of tea.
The cover was loose on the Tea which luckily I caught at the last minute, but I ended up throwing away the order.
I should have known something was wrong because the woman asked me specifically was I having a specialty drink and I said yes a peppermint hot chocolate, and she said one of those peppermint things, and walked away.
She returned with a cup that was too small, was not hot chocolate, and while everything looked wrong, I didn’t have time to check it I had to get back on the road.
So I guess the lesson learned here is, at this McDonald’s thoroughly check your order before you leave.
… moreNoah
Earlier today, I contacted the store to inform them that one of their employees has reported the presence of cockroaches. Additionally, they have been observed using unclean rags for cleaning at the end of each day. Furthermore, the employee has indicated that they will spit in the burgers if they encounter an unpleasant customer. Therefore, I urge you to exercise caution and be vigilant for this McDonald’s establishment, which has been described as rude and unhygienic.
… moreJune Kelli Barker
Skip this location when travelling I-95. Ordered from kiosk up front, registers were closed, staff was MIA. Except for an employee taking her break and yelled to the back ‘you have customers’. 20 minutes after ordering from kiosk our food was ready. It was 3:35PM. Not noon. No huge lunch crowd. The employees I did see looked panicked and stressed out, hopefully this was one bad day rather than the norm.
… moreMayMay Davis
The manager this morning was lively and on point. I made a order and was supposed to go through drive thru but didn’t have time, so I ran in with my app #. The manager hopped into action getting my order through drive thru in a the type of hurry I was in this morning. The cashier was sweet, anticipated my needs, and was also quick. Very well trained and Special thanks to Angela !!
… moreS.
We were waited on by the sweetest little lady. Very kind. Food was good and hot, promptly served. She brought it to our table right away. Clean bathrooms, just like we always expect from McDonald. They do a great service for travelers.
… more