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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 431 Wythe Creek Rd, Poquoson, VA 23662
Phone: (757) 868-6687
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Fast Food in Poquoson, VA at 431 Wythe Creek Rd | McDonald’s
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McDonald’s – 431 Wythe Creek Rd, Poquoson, VA, 23662 – MapQuest
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Reviews
Kitty McHale
Asked for extra ketchup and mustard…would have been really nice if it didn’t end up all over the OUTSIDE of the bun. And the sandwich wasn’t even completely wrapped up before being put in the bag. Oh and one kiosk was down and the other one wasn’t printing out receipts.
That being said…I understand the employees work really hard. That particular store is usually really busy. The gentleman who gave me the order was very friendly. The lady making the order was pretty busy with other orders. So no shade at them, except maybe next time making sure the bun itself doesn’t have excess condiments on the outside of it. The wait time wasn’t long at all and I was so hungry lol.
Edit…I went back a day later as a door dash driver for an order. Stood for 10 minutes waiting…they weren’t busy. Finally got someone’s attention and asked about the order…it was sitting on the counter the whole time. I asked if the order was done. The person picked up the bag and put it down and walked away, completely ignoring me. After a total 25 minute wait I contacted doordash and had them reassign the order. Doing so cost me the money I was supposed to make, but waiting around for that long also cost me money. From all the reviews I’ve been reading, this store really needs help.
… moreThat being said…I understand the employees work really hard. That particular store is usually really busy. The gentleman who gave me the order was very friendly. The lady making the order was pretty busy with other orders. So no shade at them, except maybe next time making sure the bun itself doesn’t have excess condiments on the outside of it. The wait time wasn’t long at all and I was so hungry lol.
Edit…I went back a day later as a door dash driver for an order. Stood for 10 minutes waiting…they weren’t busy. Finally got someone’s attention and asked about the order…it was sitting on the counter the whole time. I asked if the order was done. The person picked up the bag and put it down and walked away, completely ignoring me. After a total 25 minute wait I contacted doordash and had them reassign the order. Doing so cost me the money I was supposed to make, but waiting around for that long also cost me money. From all the reviews I’ve been reading, this store really needs help.
Nina Steinmeyer
The lady at the drive through window was super friendly and accommodating. Unfortunately, half of the breakfast at 8 am was inedible. The coffee tasted burnt, the sweet tea was basically brown water, and the hi-c was flat. I ordered oatmeal and was never advised they were out of the raisins and apples. I got soup for oatmeal ans then had to pull around again to inquire about the toppings. Thats when they advised they didnt have any. I asked for a refund and was given one, after they tried to convince me just to swap it for something else. Thankfully I was only passing through on vacation.
… moremichael goss
I have stopped at this Mcdonald’s multiple times when visiting Poquoson most recently today (a Thursday) for lunch. Nothing strong positive or negative to report it is what I expect from a Mcdonald’s. The employee I engaged with was respectful and called me sir which you don’t always get in customer service. The location is a prime spot in town and there was enough parking. Not too crowded during a slightly early lunch time. Food was as expected minus one sauce packet that was forgotten. Not huge inside and single person bathrooms so if it was crowded I could see it not as pleasant here as my experience.
… moreSteph Steyl
Recently visited and the lady working the drive thru was rude because apparently they were understaffed. She kept rolling her eyes at customers and clearly didn’t want to work. After not only getting our order incorrect, THERE WAS A FLY IN MY BIG MAC !!!!! This is not the first time that THIS McDonald’s has had horrible service and unfriendly staff. Will NEVER return ! Coming from someone that lives in Poquoson.
… moreJohn Quinn
I have to say, it’s rare I see a well run McDonald’s or any other fast food places with the obvious exception of chic fil a or Panera, which kinda skirt the line of fast food and sit down restaurant. But this McDonald’s at 10:00pm on a Friday night felt like a Panera or a Chick-fil-A! It was beautifully run, and well cleaned and maintained by a kind and caring staff. Gotta say, if anyone from corporate is reading this, please use this crew as an example to everyone else they should be your gold standard! In particular an extremely helpful and kind individual on drive through.
… moreMike Hamilton
Sat in drive thru line for over 20 minutes waiting to pick up an online order.
Pulled up to get my food and the female did not open the window for another 10 minutes until my food was ready. No explanations or greetings.
Got back to work and the fries were undercooked, limp raw salted fries!!
Will not be going back to this McDonald’s in Poquoson. Poor service and raw fries!!
… morePulled up to get my food and the female did not open the window for another 10 minutes until my food was ready. No explanations or greetings.
Got back to work and the fries were undercooked, limp raw salted fries!!
Will not be going back to this McDonald’s in Poquoson. Poor service and raw fries!!
ERNESTO ALVAREZ
I went yesterday and waited more than 10 minutes, and no one attended to me so I could place my order. One star for the service because I can’t give it a quarter star.
… moreNevaeh Mccoy
THE CUSTOMER SERVICE IS TRASH. I KNOW ITS JUST MCDONALDS BUT ITS NO WAY. I’ve literally given this McDonald’s multiple chances. I’m so done with this McDonald’s. The drive thru wait time is crazy. I went there a week or two ago and ordered the snack wrap meal I was told to pull up to the drive thru area and proceeded to wait 10 minutes. Before having to go in and them telling me that they were just about to bring it out to me. Then today I decided breakfast shouldn’t be bad. I ordered the two burrito meal and a sausage egg and cheese McMuffin. My girlfriend was the one to pick it up and she didn’t check the bag until she got with me. In which I made her turn around and take it back. We got 4 bagel meals instead. A steak and egg bagel, a bacon egg and cheese and a sausage egg a cheese. It feels like they just threw stuff in the bag. Then we proceeded to take it back for a refund and got stared at for about 2 minutes before somebody actually walked up to us. I told them what was wrong and he just took the bag and walked away. Then another man walked up and just stared at us, I told him that the other man had already took the bag and I’d just like a refund. He gave me a clipped nod and walked off outside. It took the girl at the drive thru window to come over there and apologize and give us our refund while we just stood there and got stared at.
… morePamela Bretschneider
If I could give this place a ZERO, I certainly would!!! I have given them so many chances, as I do love Mocha Frappes…. and that is what I order almost every time I go to the Poquoson McDonald’s. After today’s visit, I have decided to take my business elsewhere. I was half way down the road when I discovered that the Frappe was not Mocha, but Carmel. It tasted horrible, and I ended up throwing it out when I arrived home. This McDonald’s needs to step it up…. and do right by its Customers!!!
… moreSammy Turbeville
I drive past two other fast food places of the same name to get here. It’s the only McDonald’s in the area that I like to go.
… more