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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Hours
| Tuesday | 5 AM–11 PM |
| Wednesday | 5 AM–11 PM |
| Thursday | 5 AM–11 PM |
| Friday | 5 AM–11 PM |
| Saturday | 5 AM–11 PM |
| Sunday | 5 AM–11 PM |
| Monday | 5 AM–11 PM |
Menu Photos
Order and Reservations
Order: Order online
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Fast Food in West Point, VA at 432 14th Street | McDonald’s
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Get more information for McDonald’s in West Point, VA. See reviews, map, get the address, and find directions.
Reviews
whitwhitsworld
I ordered online for the drive-through thinking it would be quicker if I had already placed the order, spent 27 minutes waiting in line for cold fries that appeared to not have any salt on them. The only thing warm is the patties on the cheeseburgers.Eight minutes of which I sat at the pick up window, watching an employee chitchatting with a customer instead of making people’s drinks. I don’t normally leave reviews like this, but I’m a fast food general manager myself and have genuinely never had this bad of an experience
… moreHaley
All we ordered were 2 drinks, waited in line 10 minutes behind the car in front of us to get their order, employee was chit chatting with the car vs working, we got to the window and our drinks hadn’t even been made, worker said they’d have to clean the machine and it would take 17 minutes, we asked for a refund instead of waiting, they did not listen and made the drinks, did not clean the machine so now we are questioning if the drinks are even okay to drink?
4 workers moving at the pace and doing the work of 1…total of 20 minutes for 2 hot chocolates.
… more4 workers moving at the pace and doing the work of 1…total of 20 minutes for 2 hot chocolates.
Collette Balbero
Passing through as a Holiday traveler and popped in to get some coffee for the road. Restrooms and dining room were fairly clean but…service was horrible. We put our order in the kiosk so no problem there but the poor guy at the register! The cashier couldn’t get the card reader to work and was trying to get someone to help her with no avail. Finally a woman with manger in training on her tag came and was so rude to both her employee and customer. She finally walked away and said I can’t do this. Really!? Who can than. Meanwhile we wait 10 minutes for our coffees and this guy still can’t pay. I said you should just give him his coffee and sandwich for free for all the hassle. She replied “We never give free food here”!
Honestly if I had cash on me I would have just paid for the guys food.
Maybe your manager in training needs more training!
*By the way the coffee was so bad I threw it away.
… moreHonestly if I had cash on me I would have just paid for the guys food.
Maybe your manager in training needs more training!
*By the way the coffee was so bad I threw it away.
Terrence Perry
Had a mobile order placed for drive thru but the line was all the way to the street I had to park so I told the lady at the counter the issue. Upon telling her nicely she rolled her eyes and ask “well what do you want me to do” she then walked to the other lady and that lady said “OH MY GOD, of course” at this point the people behind me were looking embarrassed for me she yelled “that drive though order needs to be over there” I understand people get frustrated and busy but as I sat there I heard several customers being mistreated as well. Hopefully management can get this understanding through to them, that even when your frustrated the customers come first and they get paid to do a job. I wasn’t rude I honestly was having a bad day and walked in only to be disrespected and have my day get far worse than it was walking in. My family member passed away yesterday and it’s been a very rough day. This is my first time ever writing a review at this location and it’s so that hopefully it dosnt happen to the next person walking in with an already bad day. Thanks Stay blessed
… moreRebecca Elgin
I ordered a large chocolate milkshake WITH WHIPPED CREAM and when i received it there was a CENTIMETER of whipped cream.
I am very unsatisfied with this.
… moreI am very unsatisfied with this.
Chelle Randall
I come to this McDonald’s ALL THE TIME and never had any problems. Last night, I was at food lion up the street. As i was leaving I tapped on the mcds app to get the 20% off. So the food lion wifi disconnected which made the app say “check your wi fry”. I have the screenshot and all. It made me loose my code. So when I got to mcds I asked the person at the speaker how can I retrieve my code. She told me what to do to get the code back. Very nice. So the code doesn’t work, it said “already been used”. But u can’t use the same code twice. So the girl at the window called the manager…… she’s like “it said already used IN NOT GONNA OVERRIDE IT!” very rude!!!!! Insisting that I already used the code when I know for a fact you cannot use the same code twice. She was very rude and didn’t try to fix the situation AT ALL. please get better management. And sir or ma’am (bc I can’t tell which one) fix your attitude!!
… moreChris W
Burger with Black scrapping’s all over the bun and other foreign objects I could not identify. Chicken nuggets with an onion piece and a dab of mayo in the container. Complete waist went straight in the trash.
… moreTammy Warren
This is the worst McDonald’s I have ever visited. I live in West Point and drive to Williamsburg to get McDonald’s. I have consistently received cold food on every order. My breakfast sausage was white. This has been over a period of three years. Management/Owner cannot get it right
… moreMcKenzie
The service here was terrible! We were trying to get our cups and I was calling out for them and they saw and heard me but they didn’t even care and ignored me! All of the 3 chicken nuggets I ordered boxes were open and just tossed in the bag, and the fries they gave us were stale! We are definitely never coming back here again.
… moreAO
As if the ridiculously long wait in the drive thru (every single time) wasn’t enough, I think the photo can explain why the entire experience at this location is always a disappointment.
If you’re in the mood for fast food just do yourself a favor and go across the street where there’s always friendly service and good food for the same price but half the wasted time waiting. Always zero disappointment there.
… moreIf you’re in the mood for fast food just do yourself a favor and go across the street where there’s always friendly service and good food for the same price but half the wasted time waiting. Always zero disappointment there.