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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 171 W Old Cross Rd, New Market, VA 22844
Phone: (540) 740-8484
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Order and Reservations
Order: Order online
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Get more information for McDonald’s in New Market, VA. See reviews, map, get the address, and find directions.
Reviews
Hunter Crawford
As I walked inside I instantly noticed the kiosks where I usually order were empty so I ordered from them. No receipt came out so we went up front to pay bc we had cash. Then I noticed that the staff wasn’t calling out the numbers or order names and everything was starting to pile up. Everyone waited around and watched the board trying to figure out what was what. Finally the dude up front started moving stuff round once he realized the flurry was melting everywhere. So he moved everything closer together finally calling out numbers. When they finally called my gfs name I grabbed the food ordered my tea and went to grab my sweet tea from the drink station. There was no sweet tea and there was visible stains of tea and soda on the counter. So my gf told them this and that there was no straws. He brought straws but didn’t have sweet tea with him so I looked over at him and he walked away as I went to speak. So i got soda instead and we left. I got to the car my pies were never warmed up and my chicken was cold. Also, would have been nice if he could have told me which was the choc shake and which was the mocha as both kinda looked alike in color. Highly disappointed!
… moreLauren Loker
I had a very disappointing experience at this location. The drink station was dirty, with visible soda and tea stains all over the counter, and they were completely out of straws. When I informed an employee, he tossed a handful of straws into the container without even closing the lid afterward, which didn’t inspire much confidence in cleanliness.
The self-service kiosk was also out of paper and didn’t print our receipt. I mentioned this to the same employee before the straw issue, and instead of addressing it, he simply asked what our order was and had us pay—while other customers continued using the same kiosk without knowing it wasn’t printing receipts.
To make matters worse, orders were being placed on a very small counter near the register without names being called out. There was a pile of food and drinks sitting there, and no one knew which order belonged to whom. The overall organization felt chaotic.
On top of that, the floor was so sticky that my shoes were literally sticking as I walked. Cleanliness and basic customer service were clearly lacking during this visit. I hope management takes steps to improve the upkeep and organization at this location.
… moreThe self-service kiosk was also out of paper and didn’t print our receipt. I mentioned this to the same employee before the straw issue, and instead of addressing it, he simply asked what our order was and had us pay—while other customers continued using the same kiosk without knowing it wasn’t printing receipts.
To make matters worse, orders were being placed on a very small counter near the register without names being called out. There was a pile of food and drinks sitting there, and no one knew which order belonged to whom. The overall organization felt chaotic.
On top of that, the floor was so sticky that my shoes were literally sticking as I walked. Cleanliness and basic customer service were clearly lacking during this visit. I hope management takes steps to improve the upkeep and organization at this location.
Kremena Slavova
We were at the counter ordering McFlurries for our kids when the employee taking our order suddenly walked away on us. We assumed he was checking if their machine is working, but instead he went all the way to the back and brought out another employee who spoke Spanish. We don’t speak Spanish! The whole staff ended up staring at us, which was uncomfortable and unnecessary.
It felt like we were being singled out based on our accent, and it was especially disappointing to experience this right before Christmas. It was racist! There is a better way to handle situations like this if you can’t understand a customer!
I truly feel bad for the employees who have to work alongside coworkers who behave this way.
We’re not Loving it!
… moreIt felt like we were being singled out based on our accent, and it was especially disappointing to experience this right before Christmas. It was racist! There is a better way to handle situations like this if you can’t understand a customer!
I truly feel bad for the employees who have to work alongside coworkers who behave this way.
We’re not Loving it!
Reece “0527” A
Overcharged us on Mac sauce. Say they will make it up with fries, this is what they give us! What is this a frie basket for ANTS!?!
… moreTilly Lo
They closed early today, at 7 pm, due to staff shortage. The drive thru was long, and because they were so busy, I expected the food to be hot. They were on the colder side. Kind of warm. One of my pups loved McDonald’s Fries. She’s either too tired to eat or don’t like these fries. She hasn’t eaten all day. We left Columbia SC this morning and went on 2 hikes along the way.
… moreBurrous Snellings
They could not get the order correct even after 3 tries. They advertise shamrock shakes but neither of the nearby locations had them.
… moreHooman “David” Matine
I’m giving this location 4 stars because for a McDonald’s it’s outstanding. I’ve been here 3 times and the fries are always really fresh, hot, and salted. Once the cheeseburger was kind of cold, and that’s why it’s not 5 stars but usually the sandwiches are fresh also
… moreMonica Bixby
This place had a massive water leak right in front of the bathroom. No effort was made to keep mopping it up, they just put a wet floor sign. Very hazardous and should have been handled better.
Also found blonde hair in my chicken sandwich. The manager offered me a replacement and was understanding but I saw several workers making food without hair coverage.
Bathroom was also filthy and the soap dispensers didn’t work. I don’t know if this location is corporate or franchise but the owner can definitely afford to clean this place up. Leadership comes from the top and it’s clear the owner doesn’t have high standards.
It is clear safety and health standards are below average at this location.
… moreAlso found blonde hair in my chicken sandwich. The manager offered me a replacement and was understanding but I saw several workers making food without hair coverage.
Bathroom was also filthy and the soap dispensers didn’t work. I don’t know if this location is corporate or franchise but the owner can definitely afford to clean this place up. Leadership comes from the top and it’s clear the owner doesn’t have high standards.
It is clear safety and health standards are below average at this location.
nancy davis
This review is for Chesna…she works the drive thru mostly…always friendly…professional…very good at her job…she could/should teach a masterclass on how to be a McDonald’s employee…
I am a retired senior who just moved to New Market and am always impressed when this young lady is working…
I hope management recognizes this…
… moreI am a retired senior who just moved to New Market and am always impressed when this young lady is working…
I hope management recognizes this…
LOE
Destiny was so nice, my order was wrong and I was kindve upset but didn’t want them to go through the trouble fixing it, she took it back and re did it herself!
… more