Michael Wollan
This mcdonalds is by far the WORST ive ever been to, and consistently messes things up. I used to love coming here, but as time goes on theyve gotten worse and worse. They forget sauces, straws, or even entire items from the order regularly. Was just there and ordered fries and actually got served in under a minute. I reached into my bag, and my fries arent even warm. Theyre cold and hard. Another time I ordered a mccrispy, and i can’t eat pickles, so i ordered without. They put pickles on it, so I asked for a new one, and they walked away, and handed the same sandwich back, with pickles STILL on it. A few weeks ago i went, and waited 45 minuites for my 10 piece meal, and staff didnt ask me once what i waited on, despite making eye contact with me multiple times over the course of the time. Its problems every single time. The store is disorganized, customers are always in the lobby asking each other if theyve been served yet or whos turn it is, and through my long wait times, ive seen customers wait at the register for nearly 10 minutes before getting their order taken. Its unacceptable and the staff does not care.
… moreTyler Baker
Order a Big Mac and recieved a HALF MAC. Quite literally gave up halfway through the burger. Where’s the rest of the burger…..
… moreKimberly Mattingly
Sad that I refuse to order food at the drive thru because my orders are never correct. For the third time this month I ordered food at your location; today I put the order in via kiosk so I was positive the order went in exactly the way I wanted my food, However when I returned to work with my food it was not made correctly again. Come on McDonald’s the food your making isnt that complicated,pay attention to your orders on your screen and get it right. Aggravating especially when Im spending money and my food still isnt right. If your in a hurry or on a time crunch your better off going somewhere else, it takes them 20 to 30 minutes to put a simple order out into the lobby area for thier customer, which again likely won’t come out right anyways if your taking things off the sandwich or adding ingredients.
… moreRuben Stemple
We had a good experience here. They were busy for lunch but the crew was hustling. Food was hot and well prepared. Kiosk ordering was easy. Bathrooms were clean.
… moreMatthew Broadwater
Got delivery on the McDs app. Took 50 minutes to order my food. Didn’t get my fries. Called to tell them. Said that my order didn’t appear on there system. Told them that that was ridiculous. Lady got rude with me and hung up. Need fired who ever that was.
… moreBill
I have to admit that the food was delicious. I am addicted to McDonald’s fries and coke. I used the kiosk since there was no one at the register to take my order. When complete, I entered the number for the table placards. When the food was ready the employee yelled out my table number and placed the bag in the order pickup area. This is the first McDonald’s I’ve been in where they didn’t bring the food to the table.
The dining area was grungy. We wiped down our table. Thankfully the taste of the Big Mac, fries, and coke saved the rating.
… morePatricia Thrasher
You can’t seem to get an employees to acknowledge customers or their Door Dashing. I’m a dasher and I continue to witness this poor customer service in the lobby.
… moreCaitlin Whitaker
Terrible. Save the time and drive down to Lavale. They take forever, staff is rude, and food always sucks. You wait 10-15 minutes and get cold food. Not the same as it used to be.
… moreKayla Hood
Im So Tired Of This McDonald’s Most Of The Staff Are Rude, Or Just Simply Ignore You For The Drive Thru My Fries Are ALWAYS COLD Or Half Full And The Amount Of Money We Pay This Is Uncalled For Seriously And Trust Me I’ve Worked There And Other Fast Foods I Know How Hard It Gets And What Not But That’s Your Job If You Dont Like It Find Something Better I Never Complain But God Damn This Is Ridiculous Who Wants To Eat COLD ASS FRIES And I Don’t Even Live 5 Minutes Away Smh All They Do Is Hire YOUNG KIDS Who Don’t Know How To Talk To People Correctly Smh COME ON MCDONALD’S DO BETTER And Be Better And The New Upgrade Is So Dumb And Smaller You Can’t Even Get Your Own Drinks Now And It Doesn’t Feel Cozy Anymore At All IM NEVER GOING BACK I WILL TRAVEL TO LAVALE MD MCDONALD’S
… moreKevin B
Slow as hell when you order inside for pickup. They helped multiple drive thru orders while I waited in the lobby.
… more