

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 1472 Martin Blvd, Middle River, MD 21220
Phone: (410) 687-5522
Order and Reservations
Order: Order online
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Related Web Results
Fast Food in Middle River, MD at 1472 Martin Blvd | McDonald’s
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Reviews
During a recent visit through the drive-thru, the employee at the window was extremely unprofessional and dismissive toward
When my wife politely asked if she could have a ranch or two with her meal, he laughed and said, “Yeah, we’re going to have to charge you for that,” in a mocking tone.
When she followed up by asking about ketchup and mayonnaise, he responded that we would be charged for those as well, laughed again, and then walked away from the window instead of providing basic customer service.
Both my wife and I left with the strong impression that we were being treated this way because we are Caucasian and he is African American, which made the situation even more uncomfortable and upsetting.
No customer should ever feel they are being mocked or treated with less respect on the basis of race when simply ordering food at a drive-thru.
This is the type of issue that corporate policies on discrimination and equal treatment are supposed to prevent, and it reflects very poorly on how this location is managed.
Concerns about professionalism and conduct
The employee’s behavior—laughing at a simple request for condiments, refusing to engage respectfully, and leaving the window instead of assisting—falls far below basic standards of professionalism for any fast-food restaurant.[facebook +1]
Interactions like this suggest a serious lack of training, supervision, and accountability at this McDonald’s, and raise questions about whether staff are consistently fit for duty while working with the public
Management should be reviewing conduct at the drive-thru window immediately and ensuring employees understand that mocking or antagonizing customers is unacceptable.
Ongoing order accuracy problems
This was not an isolated problem at this location; our orders have been mishandled before.
On a previous visit, I clearly requested no lettuce and no tomato on my sandwich, yet it was served with both, showing a lack of attention to basic order instructions
When mistakes like this keep happening, it sends the message that accuracy and customer satisfaction are not priorities for this restaurant.
Overall impression
Taken together—repeatedly incorrect orders, rude and mocking drive-thru service, and a visit that left us feeling disrespected and singled out—this McDonald’s has demonstrated a pattern of unacceptable behavior.
a result, my family will not be returning to this location, and management and corporate need to take a hard look at how this store is being run if they care about protecting the McDonald’s brand.