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Fast Food in Harrisburg, PA at 4403 N Front St | McDonald’s
McDonald’s: Burgers, Fries & More. Quality Ingredients.
McDonald’s, 850 Eisenhower Blvd, Harrisburg, PA 17111, US
Reviews
Anyways, usually we rarely have a bad experience at any McDonald’s,but this location was very clean & the workers and manager in charge were very happy. It was odd & surreal. You rarely see happy staff at McDonald’s. The one worker was interacting with us and singing. The manager was very nice. We had gone to a pricey Asian restaurant on 39 near our home, Freshido, and spent $100 and didn’t get good service at all so we basically have very low expectations pretty much anywhere now. Freshido set the bar so low for us that any smiling or happy restaurant workers is going to be a shock for us. Happy manager= happy employees.
Our food was good and fries were piping hot, which is a good thing. I can’t stand cold fries.
Service: …
So I go back and explain and say can I get new fries without salt cause that’s the only way you actually get fresh fries most times. And when I got to the window the lady immediately said give me the fries so I can give you a refund. I told her I don’t want a refund and she started arguing with me and being condescending. I told her please calm down I don’t want to fight or create issue I just want fresh fries and she was like she is not gonna drop me any fries and the only solution is a refund cause she doesn’t care if I think they are old. So I just refunded the whole order. This happened April 11 around 11am and it was the hijabi black female manager.
I wasn’t rude, I didn’t yell, I was trying to explain but she talked over me the whole time raising her voice at me and everything. I know nothing is gonna come from this review, just wanted to share my experience. The customer service from her was horrible and then when I said just refund me she started mocking me. Like so unprofessional. Do better. All because I asked for fresh fries.
It’s one thing to ask for clarification politely, but yelling at a paying customer is outrageous. This is McDonald’s, not a boot camp! The level of disrespect I experienced was embarrassing, humiliating, and downright unprofessional. If your staff can’t handle customers using the app as intended, maybe some serious retraining is in order.
To make matters worse, there was no effort to apologize or diffuse the situation. Instead, the cashier acted like I was the problem. This kind of behavior is the fastest way to lose loyal customers. I left feeling frustrated and unwelcome, and trust me—I’ll think twice before returning to this location.
Get it together, McDonald’s. Treat your customers with basic respect.