Roger Lance
I came in to get something quick. Waited for someone to take my order for about 10 minutes. Just for two managers to walk around the corner kissing. I asked to speak with the General Manager. She then told me she was the General Manager. She proceeded to give me attitude when I asked her if that’s what she gets paid to do. I find this to be highly unprofessional especially when I had been waiting for my order to be taken. Does the owner actually do anything about it? Cause judging by some of these reviews, unprofessionalism seems to be the norm.
… moreNancy Eighmey
This may be a long post. I entered the store and went to us the bathroom. There was a man talking on his phone with the speaker on. They were cursing and swearing but no big deal he was in the rest room. I went to the kiosk to make my order. The man comes out of the restroom and stands there continuing to curse and swear. I told him to stop cursing in front of everyone. I guess he didn’t hear me. I asked the young lady at the counter if she knew who it was. She said he was a worker there. I was a little shocked. I asked to speak with the manager. The manager and her had a conversation. The manager was a little snotty asked what was wrong. I explained to her that one of her workers was cursing in the lobby loud enough for people to hear both sides of his phone conversion. The manager said he can do and say what he wants when he’s off the clock. Now I’m really shocked. I said excuse me, your employee can stand and curse and swear in the middle of the restaurant? She again said if he’s off the clock he can do and say what he wants. I asked who the store manager was and she said she was. I then asked if my friends and I were in there cursing and swearing would they tell us to leave? No response. So again I expressed my concern about her employee cursing. And then unbelievably she tells me if I don’t like it I can leave!!!! The employee actually walked up while the manager and I was talking and apologized. That was good. The manager told her not to worry about it. She told him he had done nothing wrong.
I spoke with the Director of operations for this franchise. He tells me he will speak with the manager. I then ask if he could give me a contact at the corporate office. Hr said he would but unfortunately they send it right back to him. What a system. If this manager continues to be employed legal action may have to be taken
Can you believe the manager told me if I didn’t like her employee cursing and swearing I could leave???
… moreJohn B
This is the most deplorable McDonald’s in all of New York, if I had to bet money. It seems as if every worker who enters is legally required to wear a permanent frown. They don’t bother greeting you, they give you attitude over asking for extra napkins, get the order wrong 70% of the time, and can’t bother to apologize for their mistakes. The young lady who works on off days from school is one of the worst mouths I’ve ever seen. I’ve seen teenage boys vaping outside and even inside the back kitchen. This place needs an owner that actually cares about the reputation of this establishment.
… moreWill Cedeno
If people really knew what was really going on in that store, it’d be shut down in a week.
This is an edit, I’ve emailed you directly with the issues in this store. You chose to ignore them. There’s a lot worse than just mold in the drive thru drink machine as well as worms that crawl through the pipes. Or the mice that are running around defecating all over the buns and drink station. Hands down, the health department should just close this location. Since the owner clearly won’t shut it down and fix the issues with it.
… moreRIP Mrs. Green
I have never met a more entitled, stuck up, and rude food service worker until coming here this morning. I called ahead to see if they were open, they answered and confirmed, then when I got there, didn’t answer until I drove up to the main window. She opened it, didn’t say a word, and just stared at me. I asked if she was open and she said no, I said “oh okay well I called ahead and…” and as I am literally trying to talk to her, she slams and locks the drive through door on me. Completely unacceptable behavior that she and whoever is her lead should truly be embarrassed.
… morebrandon privitera
Yeah i won’t be coming back here. The food is fine. Typical McDonald’s. But saw some guy vaping inside around the food. And the managers are oblivious. I was going through the drive thru and look over and see that. If you can’t take a break or get through a shift without getting your nicotine then do it away from food
… moreJo Pan
Just hoping once to get the order correct. Bacon Cajun Chicken Sandwich is the best thing on the menu. Drive Thru staff has to double check to see if the order is complete and done. Came back another year later to try the Chicken Big Mac. It was very good. Leroy should update new menu items the net page. It would help to know new items and would be easier to order know before coming in with kids and faster drive thru.
… moreaswego
So today I used the app to make an order.. I have precise location turned on for my McDonald’s App. I was parked on the side of the Leroy McDonald’s and the app sent my order to Batavia. I did not realize this until I pulled up to the drive thru. The app wouldn’t let me cancel the order because the Batavia McDonald’s had already started preparing my order. I went inside the Leroy McDonald’s and explained my situation to Tristan and they didn’t even hesitate to correct the problem. No sooner did I finish explaining what happened Tristan started preparing my order to fix the situation. It’s service like this that makes a restaurant and the manager corp truly special. I very much appreciate everything Tristan did for me and my grandkids.
Thank you..
… morePete Zehler
30 minutes trapped in the drivethru with no way to get out is ridiculous for McDonalds, I have a 30 minute lunch break at work. We get in trouble for being late, there was only 5 cars ahead of me. Just absolutely unacceptable.
… moreJohn Doe
This is truly one of the worst McDonalds in all of New York State. The entire store seems as though it’s run by high schoolers. Everyone from the General Manager to the crew members in this store seems more interested in gossip than they are serving customers. They are also extremely unsanitary, I watched several workers pick up fries off the ground with their bare hands then continue bagging and touching food without washing their hands as if it was a regular occurrence. I wouldn’t even eat my food because I watched a person preparing the food make it without using gloves. If you’re looking for McDonald’s in the area, I recommend driving to Batavia. It may take longer but you will be guaranteed a better experience.
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