cat club class
Went there Christmas Eve night around 7:20, placed a curbside pick up order and it said Someone was preparing it, all of the lights were off and no one would answer the phone, saw a janitor in the drive through window. Ended up going to Wendy’s across the street. Claims to still be open. All the lights were off but signs were on. People tried to go through the drive through because the menus were still on… no luck
… moreSymphony Yms
I came to order the new hot honey chicken meal at 9:30pm and there was a girl at the window with a huge attitude but I payed it no mind i got my food went home and open up my box to a plain regular chicken sandwich with a squirt of mayo I came back to the McDonald’s and ask for my right sandwich because I pay to have good service and the item I order I come and they give me the right sandwich but just forgot the bacon I come and just ask for the bacon soon as the girl from the window see me she starts screaming from the back saying it’s right we just made it and says it’s only missing 3 pieces of bacon and continue to prove my point that they was giving me the wrong order on purpose there needs to be a class on how to handle customer service I live in the area and come here often never been treated so terrible by nobody here but those females back there was definitely horrible 0/10 will be taking money else where
… moreM. Klein
I’ve been to this location a bunch of times as is convenient to hopping on and off the I-290. The location is generally cleaner than most and the service is typically acceptable. I have had a couple issues over the years with a custom order being incorrect. For example cheese on a double hamburger or onions on a burger when I asked for none, but substantially they are correct on order accuracy.
The location was updated within the last couple years so it’s still fresh. My one and complaint worth mentioning, is for whatever reason their napkins smell like mold or mildew to me. Like they were stored somewhere that got wet. They look and feel fine though. Napkins at other McDonald’s are not like this. They should take a look at their supply, as people are wiping their mouths with them.
… moreKevin Winkler
The dining room has a nice feel. The furniture is set up nicely and the lighting is unique. The bathroom could have been a little bit cleaner. The men’s room in particular.
… moreTina Marie
Very friendly staff, especially the one girl that works the drive-through window. Always cheerful and friendly and tells you to have an amazing day. Even the people that give your food tell to have a good day. Much different than other locations that I’ve been to. The only thing that I’ve noticed that’s inconsistent is the amount of fries that they give you in your large fries and that’s been disappointing. Food has been good and I come here a lot. Had to wait in the drive thru for a lot longer than I should have today though. They don’t seem to pull people around much
… moreJen M
Tonight I go pick up my order the girl hands it to me, then rips it out of my hand, then asks what I ordered. I told her, she threw the bag at me and started giving me attitude and saying something about the person in front of me taking food that wasn’t theirs. I get home half my food is missing, The burgers are not even wrapped up, and it’s all ice cold. And then it took me seven times calling to get a hold of somebody. Guess That’s my sign to not eat crap food
… moreDAVID MILLIAN
I had an uncomfortable experience at the drive-thru during my last visit. After placing my order, I was told to pull forward to the second window, which I’ve experienced before when locations are short-staffed. After waiting a few minutes, I was then told to drive around again. I explained that I had been instructed to go to the second window.
While I understand that there may have been a miscommunication and that I could have misheard, the way it was handled was disappointing. The employee who took my order came to the window and accused me of lying, which felt unnecessary and unprofessional. There was no reason for me to intentionally avoid paying at the first window, and the situation could have been resolved with a simple clarification.
Mistakes and misunderstandings happen, but customer interactions should still be handled respectfully. I hope this is addressed so future customers don’t have a similar experience.
… moreNikki Sepielli
Worst McDonald’s in the area. Everytime I have went there my “1 Large Diet Coke” order has always been a different flavor pop. Also it is so slow. It’s worth it to drive the extra 10 minutes to another McDonald’s.
… moreo o
i went through the drive through at about 9:20pm, got 4 nuggets and a small fry. fries were cold and everything was thrown in the bag all sloppy. the girl that took our order was doing her job but everyone else needs better training for the amount they are getting paid.
… moreBag Junior
Took extremely long to get a $5 meal, customer behind me started getting mad at me acting like I ordered a lot the whole time I only ordered one 5 dollar and they just took forever. Not only that the workers didn’t have hairnets most of them had their hair out. Wouldn’t return tbh.
… more