Ballard710
25 minute wait for 2 cheese burgers, chocolate shake, and large fry. And they burned my apple pie twice. So they had to keep remaking it. Finally on 3rd time i got refund on apple pies. They also messed up my cheese burger. Gave me only a cheeseburger with no ketchup, mustard, onion, or pickles. They only got one burger correct with normal stuff. No special requests. Shouldn’t be rocket science. Also Within the 25 minutes i was there waiting for my food (not counting the 15 minutes we sat down to eat) we heard approximately 8 people complain and come back and say that their order was wrong. They also burned an old man’s cookies who was waiting since got there and I got my food before he did. Nobody in drive thru so it wasn’t that busy. Had about less than 10 people in waiting room. Someone said they ordered their food 20 miles down highway and they still had to wait 15 minutes for their food to be ready once getting there.
Workers need to be fired and this place needs to be shut down.
Or revamp the entire staff with new workers because they have zero understanding of the concept of “fast food”
… moreDebbie Beckhorn
Stopped to use the restroom and they had no toilet paper in the stall. Trashcan for food was all nasty in the front all down the side of it. No napkins anywhere. Didn’t eat there due to nastiness
… moreBrian Dible
Just another stop at McDonald’s for my morning coffee and a buy one get one Egg McMuffin. My girlfriend and I use the app so we score good deals that’s hard to pass up.
… moreAbby Priolo
Very clean and the employees are so nice, but for some reason wait times are often 20-30 minutes when we come here now, and I watch management ignore employees who are struggling instead of helping them.
Edit: McDonalds replied to my review and asked me to share my experience on their website and included a link. I did this last month and heard nothing and nothing has changed. I used to go here every other week for years, now I only go about 4 times a year when I have my niece. On the plus side this has directly resulted in a 15+ pound weight loss, so it’s not all bad!
… moreandrea hilton
I don’t believe this should be acceptable (7 1/2) fries to be handed out in a kids meal, nonetheless on Halloween when it’s a meal on the go. I expected better. Also waited in the drive thru for 35 minutes for just one happy meal and a drink. Unacceptable, won’t be returning any time soon.
… moreLisa Cooley
After waiting in line for over 5 minutes when I finally got to the pick up window was told to park since they were waiting on the chicken nuggets. I only ordered a 6 pc nugget and cheeseburger and even though the nuggets were warm( not hot) the cheeseburger was not even warm. Dont go here if you do not have 20 minutes to waste
… moreChanelle Selby
I came here to get a quick meal I waited for a long time he gave me a half cup of juice because I said I didn’t want ice. I then asked him can he please fill my cup up he put a little bit more but not a filled cup and said that what happen when you don’t get ice . I have sensitive teeth I can’t have things too cold then my burger had a whole bunch of mayo I’m not use to mayo being on a burger only chicken sandwich then it was a ton of salt on the burger I ended up just throwing it out and went to Burger King for food
… moreMackenzi Herzog
I went through the drive through and when I was at the speaker I had given her 2 codes for 2 different mobile orders. When I went to the window the lady only gave me my friends stuff so I told her I had another mobile order as well and she said they couldn’t find it and asked me to pull it up on my phone. I pulled it up on my phone and then she proceeded to tell me that I need to go back around because there’s a ton of cars waiting behind me. I was very irritated and confused to why I would have to get back in line again when it was her mistake, because I had told her about both of the orders at the intercom. I decided to cancel my order and leave because I shouldn’t have to wait again.
… moreCollin deggen
Stopped in at this McDonald’s today while I was out shopping and honestly it was a nice little break. The place looked clean when I walked in, which is always the first thing I notice. The girl at the counter was super polite and made sure my order was right. I got a Quarter Pounder meal with a Coke the burger was hot, the fries were fresh, and nothing was soggy or cold.
It did take maybe an extra minute or two for them to bring the food out, but honestly I’d rather wait a bit for it to be fresh than have it sitting around. Everyone working seemed friendly and in a good mood, which made the whole stop feel nicer than your average fast food run.
… moreBill O’Neal
This is by far the slowest McDonald’s that I have ever been to. Every time I go there , I say to myself “this is the last time”. Well today is the day that I truly mean it. They are soooooo slow at this location that it’s faster for me to drive another 10 miles to the Brewerton McDonalds. In fact , several times that I have been there , Ive gotten off of the drive thru line and gone to Brewerton. I thought , maybe today will be different. I was wrong. I pulled right up to the speaker . Good start. They took my order, then I sat. With only 4 cars in front of me , I sat. And sat. Didn’t move. After about 20 minutes I pulled up next to the people that were waiting at the window and asked if they knew what was going on. They had been waiting so long that the side sliding door on their minivan was wide open , the passenger door was open and they were camped out with their children waiting for their food. The passenger held up his soda that they had given him and he said to make matters worse , his soda was warm and flat. TERRIBLE SERVICE!!!! I’m done with this place. I’ll either go to the Brewerton store or Burger King across the street.
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