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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Classic, long-running fast-food chain known for its burgers & fries.
Address and Contact Information
Address: 13 N Peterboro St, Canastota, NY 13032
Phone: (315) 697-2342
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Order and Reservations
Order: Order online
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Fast Food in Canastota, NY at 13 N Peterboro St | McDonald’s
Looking for Fast food near you? Visit McDonald’s in Canastota, NY at 13 N Peterboro St, for breakfast, burgers, fries, and more, or order online!
McDonald’s | Canastota NY – Facebook
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Reviews
Joanna LP
Bathrooms and the whole establishment can be cleaner. Food as expected! There is a even a weird smell. The place needs some care and love. The person who attended me was kind, hence my rating to Service
… moreKathy M
9/18 saw a video of drive thru rat on counter for this place Wait for food was a little long. Ordered off kiosk. Food wasn’t hot even though I was sitting in front of counter to eat. Fish sandwich had cheese hanging off to side, was tepid. Fish huge disappointment. Elderly man came in, spoke to a worker as he was unhappy about something. Worker gentleman says loud enough that I heard it “that’s not how it works”….elderly man left upset giving the finger to worker. A little while later a man comes in with his food bag stating that they forgot some of the items he ordered. Store somewhat clean. Not very busy. Nothing about this establishment is going to bring me back. I’ll travel to a different local if I want McDonalds.
… moreJ
Based on other reviews of this location, I can somewhat understand how my experience turned out the way it did. I went through the drive-thru on 11/1/2025 at 2:44pm and ordered two cheeseburgers with extra pickles. The drive-thru staff themselves were very pleasant and provided good customer service, so that wasn’t the issue.
The downside was the food quality. Even though there were no other cars in the drive-thru, I waited over five minutes, and the food still came out cold. The cheeseburgers didn’t include pickles—regular or extra—and there were no onions either. It seemed like the line cook wasn’t paying close attention to the order or the ticket details.
Overall, the staff was friendly and caring, but the accuracy and quality of the food missed the mark. My takeaway is to double-check my bag before leaving this location in the future.
… moreThe downside was the food quality. Even though there were no other cars in the drive-thru, I waited over five minutes, and the food still came out cold. The cheeseburgers didn’t include pickles—regular or extra—and there were no onions either. It seemed like the line cook wasn’t paying close attention to the order or the ticket details.
Overall, the staff was friendly and caring, but the accuracy and quality of the food missed the mark. My takeaway is to double-check my bag before leaving this location in the future.
Mark van Lieshout
30+ minute wait for food. Finally got to the window and they lost our order and said it didn’t exist. We insisted that our order was real and I provided my name and mobile order number. A couple minutes later they produced it but messed up my daughter’s happy meal. Food tastes good otherwise, but the wait and chaos inside makes it not worth it.
… moreKim Jollie
I will no longer go here. Every time I go there is a 40 minute wait. The food is always cold and the soda is flat. I have complained about this before and it seems nothing changes. The staff is rude and unprofessional. The overall restaurant is filthy. The tops to the tea dispensers are always hanging off and the ketchup pump is empty. Most time the soda fountain is empty and when it’s not the soda comes out flat. It looks like the counters and tables are never cleaned. I find it surprising that this place hasn’t removed the current staff and management. This place needs a complete overhaul. This place needs to be shut down given a good cleaning and have new staff and managers come in.
… moreMary juste
This McDonalds has seriously gone down hill. You either have a long wait for your order even if you order ahead for curbside pickup we’ve waited 30+ minutes for orders to be brought out as the line keeps moving along. I even had to walk in to get my order once after waiting almost an hour!!! Yes it was a big ish order we’re a family of 7 I had to make multiple trips to carry it all out because they had no cup carriers or big bags to put the food in. Foods either cold or stale tasting. Or they mess up your food or don’t give you all of your order. Worst McDonalds ever
… moreMark Tornatore
I’ve tried the Canastota location before and been disappointed.
Don’t ask me why I gave them another try today. Middle of a snow storm and just wanted fast food to get back on the road.
I visited the “restaurant “ about 1:45pm. Not busy at all. Should have been easy, right???
No one at the counter to take my order. I was not attended to for 5 minutes.
Ordered a Quarter Pounder with Cheese, fries and a soda.
After offering I went to get my Diet Coke.
The counter was filthy , like the rest of the place. Drinks spilled everywhere. Straw papers on the counter and floor. Napkin dispensers empty. Flat soda machine that sputtered all over my jacket sleeve. Nice so far??
Waited 15 additional minutes for my order.
I thought, “Cool, they are cooking me up a fresh, hot burger for me!”
Wrong again!
My burger was clearly held over from the lunch service. It was overcooked and thinner than a pancake. It had had every molecule of moisture squeezed out of it. But it gets better!
The toppings were a mess! Wet, soggy, lettuce and bun as a result. Not even a fresh slice of cheese to attempt to deceive me. Unappealing and, frankly, deplorable!
Fries were good, though.
I’m thinking that the parent company is just ignoring the rampant problems at this franchise location.
It demonstrates a profound disregard for the “Brand” and a frank lack of pride.
In my mind, the best thing they could do is to discharge the current employees and raze the “restaurant.”
Please don’t rebuild it right away! Allow us the opportunity to get the foul taste out of our mouths!
… moreDon’t ask me why I gave them another try today. Middle of a snow storm and just wanted fast food to get back on the road.
I visited the “restaurant “ about 1:45pm. Not busy at all. Should have been easy, right???
No one at the counter to take my order. I was not attended to for 5 minutes.
Ordered a Quarter Pounder with Cheese, fries and a soda.
After offering I went to get my Diet Coke.
The counter was filthy , like the rest of the place. Drinks spilled everywhere. Straw papers on the counter and floor. Napkin dispensers empty. Flat soda machine that sputtered all over my jacket sleeve. Nice so far??
Waited 15 additional minutes for my order.
I thought, “Cool, they are cooking me up a fresh, hot burger for me!”
Wrong again!
My burger was clearly held over from the lunch service. It was overcooked and thinner than a pancake. It had had every molecule of moisture squeezed out of it. But it gets better!
The toppings were a mess! Wet, soggy, lettuce and bun as a result. Not even a fresh slice of cheese to attempt to deceive me. Unappealing and, frankly, deplorable!
Fries were good, though.
I’m thinking that the parent company is just ignoring the rampant problems at this franchise location.
It demonstrates a profound disregard for the “Brand” and a frank lack of pride.
In my mind, the best thing they could do is to discharge the current employees and raze the “restaurant.”
Please don’t rebuild it right away! Allow us the opportunity to get the foul taste out of our mouths!
Brittany Ayer
This place is terrible absolutely terrible I try so hard to not stop here. Everytime its a 20 minute wait in the damn drive thru or inside. This mcdonalds is a complete joke been here since 11 parked its 11.44 still no food, and the inside is filthy. Hungry kids in the car. Im so mad
… moreTyler Guarnieri
I have been waiting in line since 8:14 pm (mind you, it’s 8:38pm as I’m writing this). I am still in line and have not gotten my food yet. For 25 minutes I feel as though I’ve been trapped in the twilight zone waiting for food. Did a mobile order. There were ONLY THREE CARS IN LINE INCLUDING MYSELF- and two cars in the parking lot. I don’t know what’s going on here, but I’m confused why it took this long to serve their customers.
… moreBert J van der Werff
Been in the drive thru more than 35 minutes and still not at the window. Same slow service everytime. How can they be this slow its supposed to be fast food. Totally unbearable. I ordered through the mobile app and already paid otherwise I would have left a long time ago
… more