McDonald’s

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  3.3 – 1,365 reviews   • Fast food restaurant

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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Classic, long-running fast-food chain known for its burgers & fries.

✔️Breakfast ✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery McDonald's 13027

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Order: Order online

mcdonalds.com

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Fast Food in Baldwinsville, NY at 2234 Downer Street Rd | McDonald’s

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Save on lunch now with the $3 Classic Chicken Sandwich from the new $1 $2 $3 Dollar Menu, so you can splurge on an upgrade later.

Reviews

Cheryl VanEpps
I ordered 2 fish sandwiches with no cheese and a large sweet tea via the mobile app. After submitting my order, I was at the restaurant around 5 minutes later. After waiting 20 minutes in line, and another 5 minutes at the actual food window, I finally received my food and a sweet tea with no ice. It was handed with no heads up and the window closed. After having to knock on the window to gain the employee’s attention to ask about the ice, I was told they were out. Again, no heads up that you are not getting a cold drink so that an informed decision could be made as to if the drink was still wanted, no apologies made regarding the entire situation. I know it is only fast-food but there still are minimal expectations that were not met. I don’t think one person should have paid full price for a drink or should at least have been given proper info to know if they wanted to pay for a warm drink or not. And 25 minutes is a bit out of the window of what is expected when purchasing fast food.
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Justin Smith
Shocker.. reading recent reviews of the same issue.. food, customer service and the constant delay in speed everyone gets their food.. I waited over 30 mins in the drive thru.. soda was flat and food cold.. This is why sit-in restaurants are thriving.. people would rather pay for better service and get hot fresh food
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Venessa Virginia
I went in at 10:50am to pick up my mother – who is in a nursing home a breakfast sandwich – they absolutely refused to make one.I’m just trying to get my mother to eat.And these people were so rude.Zero customer service skills.I can see why this place gets terrible reviews.I will never recommend this location or go there Personally. The on-site supervisor Beth was awful
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Hunter Gallagher
As someone who’s been here consistently on Mondays at around 7:30pm, I’ve never had much issue until today. Wednesday at 8pm, dunno if it was the Grinch meal that came out or new hires or short staffing or what but I was in line for, no joke, 75 minutes before I called it and went home.

Don’t go when I did, or better yet don’t go at all. Not returning here for a while.
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P N
Ordered inside since they only make to order on quarter pounders and didn’t want to jam up the crowded drive thru only to hear front end staff heckling and hassling assembly staff.

Im currently staring at 3 front staff members literally just standing around watching the crew in back desperately trying to clear the backlog, even after they asked for backup.

Two guests have directly requested refunds and recieved a non-chalant attitude from the cashier.

Unbelievably disrespectful behavior between staff members during a busy period.
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Dave LaDue
AVOID this place. I ordered a single sandwich, I was almost to 10 mins on the clock (OEPE on Drive-thru screen was 560 seconds) when i got disgusted and DROVE AWAY, LEAVING MY PAID-FOR ORDER BEHIND.

The owner of this location should be embarrassed. It’s ridiculous. Just close it and get it over with, it’s inevitable with this “service”.
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K Tyler
Ridiculous! I received the wrong order or was missing an item 2 out of my last two visits. I Don’t eat here except maybe once or twice a year. The woman packing the orders needs to be retrained by the manager. There was also a breakdown with the receipt, not getting attached to the bag so then when they brought the food out, they gave my food to somebody else and somebody else’s food to me. The Taco Bell isn’t much better, but it can’t be this bad!
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James Eustice
I mean, it’s a mcdonald’s. The food is never anything to write home about. BUT, at the time I’m writing this, they’ve REALLY been struggling with their service. Consistently mis-managed and/or understaffed. Lines wrapped around the parking lot and out to the street, even when it’s not “lunch/dinner rush”.
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Mark Leonard
The Quarter Pounder is the size of a .50 hamburger, it was disgusting and that’s being gentle.
The good news? I don’t ever have to come back.
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Yvonne Martell
The young lady behind the counter working Saturday around noon was about as rude as one could be. She rolled her eyes and gave my family an attitude because we asked where our food was after 20 minutes. There was zero line inside. Opposed to saying “we forgot”, she went on to lie about having endless orders in front of ours. Customer service -7-10.
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