Timothy Miller
I normally don’t review McDonalds because I take my 9yo granddaughter there all the time and let’s face it, they’re more or less all the same, except this one stands out for its staff who treated us like family (I know, it sounds corny, but it’s true.) and secondly, the place is uber clean. The only reason for the four stars on food is due to them not having cherry Slurpees or hot fudge sundaes in stock. Other than that, a great experience.
… moreJason Meier
The staff are friendly enough but don’t seem to be the best at cooking. They burnt the bun of my mcchicken sandwich to a crisp.
… moreMike Richardson
So I had a cheeseburger meal bundle deal through the app. I order, my wife uses her app and orders a spicy chicken add pickles. Literally at 5:56pm. At 6:14 I had to ask for the chicken sandwich. The girl expediting the food. Kept just saying ‘Uber eat?’ OVER and over to me and not listening when I said, ‘no, mobile order. And gave her the name.’ She then looks at the screen and goes back to work. My wife had to screen shot her order out of the app to have her look at it and tell the kitchen to make it. The chicken sandwich wasn’t a spicy and it didn’t have pickles. On top of that, the CHEESEBURGER MEAL BUNDLE WAS MISSING THE MAIN COMPONENT. THE CHEESEBURGERS!!! So pack back up and go back. A manager retakes my order. And my food is rushed to remake it. And it was pretty quick. The girls said sorry and handed me the bag. I should’ve checked it. Thay was my fault. But they just messed up my order I figured there’s no way it wrong AGAIN….right? I was wrong. They remade the chicken sandwich and handed me back the food. THAT WAS STILL MISSING THE CHEESEBURGERS. I find this out when I get back home. I call this time. To let them know they’ve messed up, yet again. They apologize AGAIN. And I tell then im on my way back for a third time. When I walking the girl asks me what my order was. After a hour of driving back and forth I was done. Told her to look up the order. Then another manager hurried out with my cheeseburgers and was super happy to let me know she gave me an apple pie for my troubles. Really? I want my hour back. I think driving back and forth 6 times is worth more than an apple pie. Calling the store gets you nowhere. They dont care. Now I know why I drive to southington when the kid’s want McDonald’s. Sad they have enough people in the back. Every station had a manager on it. This is a dumb mistake to make 3 times in a row. 3 strikes and you’re out. Never once had an issue at the southington location and it only 10 minutes down the road.
… moreMelinda Doty
I had ordered a mobile order when my husband was going to the restaurant to place his own order. He waited 15 minutes for my spicy mcChicken sandwich with pickles. He asked the manager on duty for the order with the name. She made him call me and get the order number. He ordered 2 cheeseburger with fries and 20.piece nuggets. When my husband got home we were missing the two cheeseburger and a regular mcChicken sandwich not the onw I had placed. The customer service at this location is ridiculous. We live in town but would rather travel to Southington because their workers are much friendlier.
… moreMatthew Allen
Ordered McDelivery and was happy just to have the food delivered (last time I got McDelivery none of my food came). However, NONE of the sauces we ordered were included. Ordered for a group and got 40 Nuggets ($20 before tax) and no sauce. Hard to eat nuggets without sauce. Not to mention it’s a fee for extra sauces. Tried calling but didn’t seem like they cared. It’s pulling teeth trying to get customer service to help as McDonalds points the finger at DoorDash and DoorDash points the finger at McDonalds. A headache all around. 1 Star is generous. Buyers beware.
… moreK Lap
This location has been here for a long time and is conveniently located on my way back from Sleeping Giant State Park. The staff is friendly, and the area is nice.
I like this McDonald’s location.
I’m old school, so I enjoy two cheeseburgers with an order of French fries.
I’m partial to the sausage McMuffin with egg and a hash brown as well.
Update (9/7/2020); I went through the drive thru this afternoon and ordered a small French fry (hot & delicious) and a cheeseburger. The cheeseburger was not very good at all. It was a little on the cold side. The woman at the drive thru was polite. I was in and out quickly. The facilities appeared clean. I was a little disappointed with the cheeseburger, but everything else was satisfactory.
… moreFlash Gordon & Capone
This location has gone down Hill in the past 3-5 years. The inside doesn’t even have anyone working the register anymore, just 2 kiosk’s, some of which only work every so often. I never even go inside to order except when my kids need to use the bathroom….. but it just sucks. Drive thru takes forever , orders are consistently wrong…. easier to just avoid this location.
… moreChao Hang Lu
Worst mcdonald’s ever. No BBQ come with when order chicken nugget. Hamburger bun is been squeeze so flat. And the burger meat is not fully cook
… moredrw s
this mcdonalds consistently makes you park off to the side from the window. theres never any other cars behind me. its so exhausting
… morePaige Simpson
This location used to be great, but has gone downhill recently. They get my order wrong every time, and don’t take cars in order at the drive thru, they take 4 or 5 cars on one side before taking any on the other side. It’s frustrating to see someone drive in and order immediately after I’ve been waiting for 5+ mins. If your employees can’t handle more than 1 car at a time, hire more people.
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