

McAlister’s Deli in Cincinnati offers handcrafted sandwiches and signature meals for every appetite. Choose from deli sandwiches, baked potatoes, soups, salads, and famous sweet tea, plus kid-friendly meals the whole family can enjoy. With vegetarian, gluten-sensitive and lighter options available, McAlister’s is great for families, groups, and everyday dining. Enjoy dine-in, takeout, delivery, or catering for meetings, events, and gatherings. Whether lunch, dinner, or catering for a crowd, McAlister’s delivers comfort and convenience in Cincinnati.
Easygoing counter-service chain known for its sandwiches, stuffed baked potatoes & sweet tea.
Address and Contact Information
Address: 7636 Beechmont Ave Building #1, Cincinnati, OH 45255
Phone: (513) 909-2901
Menu Photos
Order and Reservations
Order: Order online
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Reviews
This review is painful for me because I dont know what happened with our takeout last night. We had our 4 and 7 year old grandchildren with us (4 & 7) and they wanted Mac and Cheese along with an order of corn dogs. My wife chose the kids toasted grilled cheese and I went for my favorite. We live about 5 minutes from Macallisters in Anderson Towne Center. When we got home all of the food was cold. The cheese toastie looked it had been stepped on. The Mac and cheese was like glue. The corn dogs were inedible as the small hot dogs didn’t taste like a hot dog or looked like on for that matter. My French Dip sandwich, ordered as a 12″ was packaged and looked like a 6″. I unwrapped it and it acted like a 6″. I soon discovered it was a 12″ but had been pressed soon hard that the two halves were indistinguishable. Flattened in other words. The potato soup was mostly water but I did find a small chunk of a potato so it could be called that.
I know this a long and descriptive review but I wanted an owner or some one in a senior position to know exactly what happened. For the record, this was around 7:15-7:30. If this is the new McAllisters then you have lost a long term customer who has always told friends and family to check the restaurant. At this point, no more until this changes. Extremely and I mean Extremely disappointed in last night and sorry. It a shame to see a good business act this way. We can talk about the impatience of your counter employee another time.
Having said that, we’ve spent on average, anywhere from 79.00-89.00 EVERYDAY at this McAllisters, due to not being able to leave our home via a recovering illness. Nick knows this. So today, upon trying to appeal to his problem solving abilities as a manager and WHY this continues to go on, I was met with paleness and rudeness. Nick claimed that he wanted me to speak to him like an adult even though my tone was straight forward and without malice. He then “projected” a false accusation on his side of the phone, pretending that I had been, as he said, yelling at him”. His tactic was to gaslight me and play victim for whomever was standing near him.
Folks, this is where we draw the line with an inexperienced manager who lacks the people skills it takes to address a simple fix. There was no concern for the mounting frustration for the loyal customers we are, who just expect to get the items we’ve have paid for. In all actuality, we’ve probably lost a couple of hundred dollars in missing items over the course of the last 2 months. At this point though, it seems that Nick wants to tie our hands, knowing our medical situation, while using condescending tones, gaslighting tactics, and unprofessional language in trying to solve a re-ocurring problem.
Maybe McAllisters doesn’t want our 2500.00 (possibly more) a month? Maybe they feel as though they can afford to lose our business in a shrinking economy and food industry with this type of flacid customer service.
At any rate, know this …. McAllisters has great food, however, at this franchise, it would do it’s ownership good, if they’d crosstrain Nick in just what customer relationships are all about, and just what that means when repeat customers like us, quit them.
And while they’re at it, might they address Nicks BS factor, in telling me that he couldn’t reimburse me my money for the missing items, when another manager did just weeks ago. Nick blamed this on the McAllisters I.T. dept., in a supposed email he received on the subject of reimbursement. Little does he know that I spent time as a manager in the food industry myself, and an I.T. department has nothing to do with reimbursed funds – that would be the accounting dept Nick.
So – again – GREAT FOOD – BAD MANAGEMENT.
I definitely recommend it for folks who want fresh food that’s healthy, or those little indulgences that aren’t. I’ll definitely order from them again.
Sorry about the photo of the salad but I dug in when it got here.