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Address: 338 Northeast Ave, Tallmadge, OH 44278
Phone: (330) 203-7209
mariespatisserieonlineordering.com
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Home – Marie’s Patisserie Online Ordering
Our items are available inside Avala Grill. To navigate the map with touch … Phone: 330-203-7209. Marie’s Patissiere 3366 Hommon Rd RAVENNA, Ohio 44266
Marie’s Patisserie (@MariesPatisserie) – Facebook
Marie’s Patisserie. 9263 likes · 63 talking about this · 859 were here. We specialize in baking classes, French Pastries and other family favorites..
Marie’s Patisserie Online Ordering: Friday Menu
Orders must be placed by Wednesday for Friday or Saturday Pickup · Stay in the Loop · Featured Items.
Reviews
Dan Shea
I purchased the nutroll class in November. The class was cancelled, rescheduled and cancelled again. I spoke with the owner and agreed on a refund. I requested the refund in January and was told it would be posted in 4-5 days. When I didn’t receive the refund, I reached out again. After going back and forth for two months, I still haven’t received a refund. I’ll be happy to remove this review once I’ve been refunded.
… moreErica Thomas
Do not recommend. Poor communication. We had a class scheduled in May. She called us an hour before and canceled due to the “parking lot being re-done”. We rescheduled. We had to canceled twice after that due to serious medical issues. Asked for a refund due to her originally canceling and she refused. Today was the rescheduled class that she messed up again. She double booked and our class was no longer a “private class”. On top of that she BURNT our crossiants we made. Not even an apology. Another class she didn’t show up to after we drove an hour to get there. And in between all this she messed up a cookie tray order we placed. We have been driving an hour to your shop to support a small business but today was the last straw. Unfortunately the 5 of us plus others that we’ve brought to classes will have to take our business elsewhere. I attached pictures of our burnt and non-burnt crossiants.
Don’t bother arguing with her. She’s always right
… moreDon’t bother arguing with her. She’s always right
Karen
Enjoyed taking a learn how to make French Macarons at Marie’s Patisserie! So much fun! Marie is a great teacher, patient, well organized, informative and delightful! Will definitely do more classes with her. Excellent experience Marie!!!
… moreJaneen
Beware. Purchased 3 courses for 1/27 as a birthday gift, class canceled day of with a promise of a reschedule soon. I contacted the shop on 3/5 after receiving no contact and requested a refund. Shop apologized for forgetting to contact and wanted to do a private class, but I preferred a refund and stated that. It’s been 10 days and I still have not received my refund and have now filed a claim with my CC.
… moreJackie Pekar
I ordered and paid for a cookie tray in December; she texted me and I confirmed the pick up date. Drive out there, no one answered the door. I went to the back door and went in—kitchen was a complete disaster (sink overflowing with dishes, counters piled up and dirty, equipment dirty, baked goods left out on trays and dried out). No one inside answered me. I tried texting and calling, no answer. She finally texts me a couple of hours later that her and her staff all had covid so they had closed. Said she would refund me and give me a $25 GC for my troubles. It’s 2 months later and I still haven’t received a refund despite texting her as a reminder. Me and mother had previously taken a class there—she was so rude and short with us, I really should’ve known better to go back and give it another try.
… moreErica wade
Was also scheduled for a class the class was also canceled was told the class would be rescheduled the next week, I was out of town and sent a friend in my place with my other friend she then canceled the class when they showed up and said that she never sent that text to reschedule. Promised us a refund and it now has been over 3 mi this and every time she is contacted about the refund states that she sent the refund but something in the bank is messed up that is has been removed from her account but it’s not crediting us our refund. Please just give me cash or a check than at this point. Glad to hear we aren’t the only ones having issues with this.
… moreSarah Paul
Tried to take a macaron class. Marie texted 3 hours before the class that she needed to reschedule due to getting stuck at her doctor’s. She offered me a few days to but no refund. We chose a day to reschedule that she didn’t previously have a class on because that’s what worked for both of us. The day of the rescheduled class I heard nothing and showed up to the bakery 10 minutes before the class was to start. Either a friend or another customer came up to me and told me Marie has to reschedule again because she forgot we rescheduled the class for that day so she wasn’t coming and that I should text Marie to reschedule again. I had to reach out to Marie and asked for a refund. A week later (only 5 business days), I still didn’t have the refund and asked Marie about it. She said it could take 7-10 business days depending on the bank and payment method which I was fine with. Another 2.5 weeks later (so about 10 business days additional to the first 5) and still no refund. I ended up having to dispute the charge with my bank. Very poor way to run a business. The lack of consideration or notice for either class was a waste of my time and the way everything was handled was very unprofessional
Edit: Per my review, I showed up to the rescheduled class and YOU did not so I’m not even sure what you’re talking about. You didn’t even have the decency to tell me yourself that you weren’t coming to the rescheduled class or to text me first to reschedule it a second time or offer a refund. I had to text you. I understand you don’t have control over refund timing BUT seeing as the refund still hadn’t gone through 20 business days after you supposedly processed it and my bank had no pending refund on my account, I’m thinking the issue was something other than the card I used and their policies. To set the record straight, when I signed up for a class, you were offering 4 classes online and I signed up for the Thursday one because that’s what worked for my schedule. YOU cancelled that class. The multiple dates to reschedule were the other 3 online dates that I did not sign up for because they did not work with my schedule. I told you I have prior commitments every Tuesday and Wednesday and the Saturday class fell on my honeymoon. Did you expect me to drop everything else I have going on to take your class? I’m sorry but YOU were the reason the class was cancelled, not me, so it should be on you to make that up. The 4th date you offered worked for my schedule and that’s what we planned. Again, I SHOWED UP for the rescheduled class. YOU did not. Don’t lie and say everyone else showed up and I didn’t because I have the receipts to prove it. Interesting how you tell half truths that make you look good and your clients look bad. Also interesting how fast you are to name call people who tried to be your customers. I’d gladly come in person and say these things but seeing as I planned on coming twice and YOU cancelled twice, I have a feeling that you wanting me to hash this out in person, rather than on the internet for other people to see, tells the people reading these reviews all they need to know, in addition to the other several 1 star reviews with the same issues and your replies which show the inability to take critism. And yes, the last time you heard from me was April 5 actually because the original class was March 11, YOU cancelled, we rescheduled that same day for March 28, YOU cancelled again and I asked for a refund because you couldn’t be bothered to reach out to me. April 5 I checked in about the refund, like I said per my review. On April 25, I disputed with my bank because I still didn’t have a refund. Why would I contact you about it again when even now the best answer you have for me is “we have zero control”…20 business days after I asked for the refund and you supposedly processed it? Clearly you were not going to help me and it would have only been a waste of my time as is this argument. As I’ve said, your reviews and your replies tell people reading these everything they need to draw their own conclusions
… moreEdit: Per my review, I showed up to the rescheduled class and YOU did not so I’m not even sure what you’re talking about. You didn’t even have the decency to tell me yourself that you weren’t coming to the rescheduled class or to text me first to reschedule it a second time or offer a refund. I had to text you. I understand you don’t have control over refund timing BUT seeing as the refund still hadn’t gone through 20 business days after you supposedly processed it and my bank had no pending refund on my account, I’m thinking the issue was something other than the card I used and their policies. To set the record straight, when I signed up for a class, you were offering 4 classes online and I signed up for the Thursday one because that’s what worked for my schedule. YOU cancelled that class. The multiple dates to reschedule were the other 3 online dates that I did not sign up for because they did not work with my schedule. I told you I have prior commitments every Tuesday and Wednesday and the Saturday class fell on my honeymoon. Did you expect me to drop everything else I have going on to take your class? I’m sorry but YOU were the reason the class was cancelled, not me, so it should be on you to make that up. The 4th date you offered worked for my schedule and that’s what we planned. Again, I SHOWED UP for the rescheduled class. YOU did not. Don’t lie and say everyone else showed up and I didn’t because I have the receipts to prove it. Interesting how you tell half truths that make you look good and your clients look bad. Also interesting how fast you are to name call people who tried to be your customers. I’d gladly come in person and say these things but seeing as I planned on coming twice and YOU cancelled twice, I have a feeling that you wanting me to hash this out in person, rather than on the internet for other people to see, tells the people reading these reviews all they need to know, in addition to the other several 1 star reviews with the same issues and your replies which show the inability to take critism. And yes, the last time you heard from me was April 5 actually because the original class was March 11, YOU cancelled, we rescheduled that same day for March 28, YOU cancelled again and I asked for a refund because you couldn’t be bothered to reach out to me. April 5 I checked in about the refund, like I said per my review. On April 25, I disputed with my bank because I still didn’t have a refund. Why would I contact you about it again when even now the best answer you have for me is “we have zero control”…20 business days after I asked for the refund and you supposedly processed it? Clearly you were not going to help me and it would have only been a waste of my time as is this argument. As I’ve said, your reviews and your replies tell people reading these everything they need to draw their own conclusions
Lisa Stanley
We had a great time making Paczki today! A lot of laughs and a lot of good food!! She let us sample some of her delicious baked goods and it was by far the best I’ve ever tasted! We will definitely be going back! She was very nice and informative. Gave us a lot of tips and tricks when baking at home. Thanks again Marie!!
… moreSharon DeBlois
Ordered a chicken pot pie “hot pocket” type turnover dish. We have not tried it yet, but it looks delicious. I also bought 3 of the raspberry crumble cookies. I ate one and had to resist eating the other 2 immediately. It was absolutely delicious! The cookie had a thick, decadent, buttery shortbread type base with a raspberry jam. I could eat these everyday of the week with coffee. Of course I would probably weigh 500 lbs before too long. These cookies are EXCELLENT!
… moreThe Glickberg Family
Fabulous instruction and tips by Marie. Thank you for a great class!
… more