Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Thom Eschrich
I tried calling in my order but couldn’t place an order that way because they NEVER EVER answer their phones. I therefore ordered online, but stayed on hold because I wanted extra cheese but couldn’t online. After 15 minutes of holding, I decided to just drive there. 2 people were working behind the counter with headphones, despite I was still on hold. Frustrating and disappointing, because I like their pizza best but their service is just constantly disappointing so I’ll have to settle for less if I want the service and ability to get the pie I want.
… moreAmanda Killingsworth
Ordered off the online Marcos I chose the delivery, and this happened to me.Not once , but twice where my food never arrived. After calling the tourney location in garfield heights , I was told that my order must have been stolen from the delivery driver. And they don’t have an explanation other than that. I never got my food and had to wait 3 days for a refund.
I reached out and still received no call from a manager or higher up.
Un acceptable for a business
… moreSandra Marshall
I ordered online, got a message that it was ready. When I arrive at the store there was no cashier. The guy preparing the food ignored me for 15 minutes not acknowledging me at all, headphones on dreads all the way down to his stomach close to the food prep table. After 15 minutes of my 30 minute break I fanned him and asked if I could pick up my order, He replied he was busy and I had to wait’! I had already been there for 15 minutes, I was the only one in the store. I watched him change gloves 3 times, he made 2 pizza, a steak sandwich, and pepperoni cheese bread. How long was a standing customer supposed to wait. When he ignored me I just left without paying or getting my food. I work at a hospital, I understand being understaffed but, he had 3 opportunities to stop and service me. He treated me like I was the problem…I don’t get it!
… moreMason Martin
Tonight I learned about the Marco’s Pizza Experience! It’s a wonderful evening spent placing an order, get charged money, and a DoorDash driver handing you cold and rubbery pizza a full hour after the original delivery time.
But that’s not all the Marco’s Pizza Experience includes! You ALSO get to be on hold for eighteen minutes before being hung up on. You ALSO get to explain to your toddler that daddy didn’t mean to lie about us having pizza tonight while hurriedly scraping together a dinner. By far the best part of the Marco’s Pizza Experience is alternately wondering if the place burned down or if it’s just horribly mismanaged.
I heartily recommend Marco’s Pizza in Garfield Heights to anyone who enjoys hunger, frustration, and the sneaking suspicion that you’ve been defrauded.
… moreTha Vado
I already submitted a response for their online review, but I need to submit one here as well. This restaurant is ridiculous! I ordered a Deluxe Pizza with only chicken, no red meat, i.e. pork or beef (pork is red meat for all you “the other white meat” individuals), so why did I receive a chicken and cheese pizza instead? No vegetables whatsoever! AND they charged me the Deluxe Pizza price! When I told them the order was wrong, the girl who took the order said she didn’t hear me say Deluxe. Ok, then why is my pizza in a Deluxe box? Sheesh! On top of that…..the guy who was playing the music for the restaurant was playing Trapp, Gangster, Crapp music! All the content was explicit! What if I would have brought my children in there? Are these people serious? Lesson learned. I’ll NEVER go back there. You can have your garbage can of a restaurant all to yourself.
… moreAmberlash
I really like the pizza from here, I like their sauce flavor (only issue I have is sometimes they don’t add enough even when I ask for extra). I like that the toppings aren’t super overdone like a lot of places. The last time I ordered a 10 piece chicken there were only 7 pieces and 5 of them were super small. The chef salad is pretty good. Ordered delivery once and it took way too long to come, so probably wont be doing that again, although they told me it would be a long wait, it was a half hour longer than they said. They do tend to be super busy though so I suggest ordering online for pickup. Every time I go to pick up my order they are busy and putting a lot of people on hold to take care of the register, but my online order is always ready to go in 20 minutes or less. Definitely my favorite pizza place nearby and the staff are always nice.
… moreLa’ Keisha Outlaw
Horrible customer service tonight. The lady charged my 11 year old daughter $3.50 for a Pepsi and didn’t give her the receipt like I asked. We ordered 3 pizzas and all 3 was burnt. I asked her about the charge of the Pepsi and told her we wanted a refund. She hung up on me. I still sent my child in for her $3.50 back. I usually check the pizza before leaving (my mistake).
… moreRachel Martino
Pizza was not well done and they left it outside. Forgot it garlic cup and as I’m writing this I’ve been on hold for 15 min. Will be calling corporate about this location
… moreJessica Morrish
I ordered through door dash tonight and waited for over 2 hours before our order was cancelled. They kept changing the time it would be ready and making us wait 15 minutes at a time. It was supposed to be delivered at 1200am it is now 214am and without any warning the order was cancelled and now we have no dinner because nothing is open and the dinner we were waiting on screwed us!! So upset!!
… moreShaelea Clark
This Marco’s never disappoints me. The food is always hot when I go to pick up and made exactly as I ordered it, and it’s delicious. The staff are also friendly. The first time I ordered from here, there was a mishap where the delivery driver never grabbed my food to make the delivery, but when I called the location they were happy to change the order to pickup so I could still eat dinner that night. Every time I have ordered from them since, I have ordered pickup and have not had a single issue. The food at this location also tastes better than any other Marco’s I have been to, so whoever works at this location definitely deserves a raise. ♥️
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