Counter-serve chain serving up a menu of specialty or custom pizzas for takeout or delivery.
Hours
| Tuesday | 10 AM–11 PM |
| Wednesday | 10 AM–11 PM |
| Thursday | 10 AM–11 PM |
| Friday | 10 AM–12 AM |
| Saturday | 10 AM–12 AM |
| Sunday | 11 AM–11 PM |
| Monday | 10 AM–11 PM |
Address and Contact Information
Address: 2284 John Rolfe Pkwy, Richmond, VA 23233
Phone: (804) 774-7474
Website: https://www.marcos.com/our-locations/restaurants/VA/Henrico/marcos-pizza-john-rolfe-pkwy-henrico-1
Menu Photos
Order and Reservations
Order: Order online
Photo Gallery
Related Web Results
Marco’s Pizza Online Ordering
Marco’s Pizza Online Ordering is designed for ease-of-use. It’s quick and easy to create an order, purchase, and schedule for delivery. Create an order now!
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Reviews
Monica Westfall
Pizza was fine but the cinnamon squares were supposed to include icing and chocolate sauce. The chocolate was just barely there and soaked in by the time I ate my pizza and there was no icing. They were overbaked and dried out and needed the icing. Not edible and certainly not dessert. Waste of my money!!
… moreGod’s Grace
The WORST MANAGER on duty on December 20, 2025, between 6 pm and 7 pm.
To: Marcos Pizza Regional or area managers
Regarding: Store manager and customer service phone takers on the date.
First of all, I have been a customer of this Marcos Pizza for many years now, and I have never had any issues with the employees or managers. However, the story changed on December 20, 2025. On this date, I was starving and had just returned from army training, considering I am a serviceman. I called Marcos Pizza at 6:38 pm, located at 2284 John Rolfe Parkway, Richmond, Virginia. The so-called manager on duty picked up the phone, and she told me to hold on. I waited for almost 10 minutes, but she did not return to talk to me.
Since they were unable to take my order because they held me for too long, I decided to place the order in person. When I arrived at the store, four employees were talking and laughing, but there were no customers present to place an order. I do not understand why holding the phone for this long was needed.
I politely approached the person who identified herself as the manager and advised her that I had been on hold for a long time. She admitted that she had placed me on hold. When I asked her if they were busy, considering there was no customer in person, she became irritated, her tone was high, and unprofessional. She told me, “I do not take your order, and you can leave.”
Instead of apologizing and taking my order, she clearly stated, ‘I am not going to take your order.’ I asked to speak to the manager, and she said, “I am the manager”. WHAT? I was starving and had to wait on hold for a long time when there was no customer in the store. I spoke to her in a very professional manner and showed her my call logs, etc, but she first offended me with a loud tone and an unprofessional reaction to my question, and then told me she would not take my order.
This is the worst manager I have ever dealt with. The video footage of her reaction to my question should be reviewed by the general manager or area manager. This person deserves disciplinary action.
I am sure you can access the call logs or the numbers of all those that were placed on hold in your log. I am sure you can find the video footage of this so-called manager’s reaction.
Please review the number of employees present in the store between 6:00 pm and 7:00 pm, as well as the number of customers who were there between 6:30 pm and 6:40 pm. You will find many employees, but no customers.
She might argue we have a lot of people who order for delivery, and we were working on that, but that is a false argument, as she was seen laughing, walking around, and not doing anything between this hour. Please check the video footage.
As she said, if she were the manager of this location, she would be the worst manager at the location, has a bad temper, and is ready to confront customers who are there solely to order or get food.
At the end, I was let go without a food thanks to this wannabe manager’s bad temper, anger toward customers, rudeness, and most importantly unprofessional behavior.
… moreTo: Marcos Pizza Regional or area managers
Regarding: Store manager and customer service phone takers on the date.
First of all, I have been a customer of this Marcos Pizza for many years now, and I have never had any issues with the employees or managers. However, the story changed on December 20, 2025. On this date, I was starving and had just returned from army training, considering I am a serviceman. I called Marcos Pizza at 6:38 pm, located at 2284 John Rolfe Parkway, Richmond, Virginia. The so-called manager on duty picked up the phone, and she told me to hold on. I waited for almost 10 minutes, but she did not return to talk to me.
Since they were unable to take my order because they held me for too long, I decided to place the order in person. When I arrived at the store, four employees were talking and laughing, but there were no customers present to place an order. I do not understand why holding the phone for this long was needed.
I politely approached the person who identified herself as the manager and advised her that I had been on hold for a long time. She admitted that she had placed me on hold. When I asked her if they were busy, considering there was no customer in person, she became irritated, her tone was high, and unprofessional. She told me, “I do not take your order, and you can leave.”
Instead of apologizing and taking my order, she clearly stated, ‘I am not going to take your order.’ I asked to speak to the manager, and she said, “I am the manager”. WHAT? I was starving and had to wait on hold for a long time when there was no customer in the store. I spoke to her in a very professional manner and showed her my call logs, etc, but she first offended me with a loud tone and an unprofessional reaction to my question, and then told me she would not take my order.
This is the worst manager I have ever dealt with. The video footage of her reaction to my question should be reviewed by the general manager or area manager. This person deserves disciplinary action.
I am sure you can access the call logs or the numbers of all those that were placed on hold in your log. I am sure you can find the video footage of this so-called manager’s reaction.
Please review the number of employees present in the store between 6:00 pm and 7:00 pm, as well as the number of customers who were there between 6:30 pm and 6:40 pm. You will find many employees, but no customers.
She might argue we have a lot of people who order for delivery, and we were working on that, but that is a false argument, as she was seen laughing, walking around, and not doing anything between this hour. Please check the video footage.
As she said, if she were the manager of this location, she would be the worst manager at the location, has a bad temper, and is ready to confront customers who are there solely to order or get food.
At the end, I was let go without a food thanks to this wannabe manager’s bad temper, anger toward customers, rudeness, and most importantly unprofessional behavior.
Virginia Deker
The manager, Sherri, deserves a medal. She is so incredibly kind and helpful. We had a PTA event that required large quantities of pizza. She helped me through planning, but went the extra mile when we realized we needed 30 more pizzas, and she wasn’t even at the store! She put her team in motion and made our event a success. Families were full of compliments and appreciation. I highly recommend working with Sherri for all your pizza needs!!
… moreKristopher Clark
Ordered a pizza for delivery this evening 1/6/26, sausage and pepperoni well done. The pizza arrived to me covered in grease, so bad the bottom of the pizza was dripping. It took 3 bounty paper towels to soak up the grease on top of the pizza. How can a pizza be well done if the bottom is floppy, it should be crispy. Pizza was so bad I had to throw it away. Never again. Please don’t patronize this business
… moreMichael Holbrook
Ty was awesome this morning! Got me hooked up quickly. My coworkers are more than happy with the surprise pizza day! Thanks Ty & Marcos!
… moreTayvon Harvey
There aren’t many places I go where the representative takes the time to make sure my name is pronounced correctly. Sherri did just that, and it immediately made me feel welcomed and respected. She was very enthusiastic about helping me, and her kindness stood out the entire visit.
It’s rare to find someone who combines professionalism with genuine care, but Sherri did both effortlessly. She not only helped with my order but made the experience personal, which is something I’ll definitely remember.
Because of her, this visit to Marcos felt more like being taken care of by a friend than just another transaction.
… moreIt’s rare to find someone who combines professionalism with genuine care, but Sherri did both effortlessly. She not only helped with my order but made the experience personal, which is something I’ll definitely remember.
Because of her, this visit to Marcos felt more like being taken care of by a friend than just another transaction.
Delores Atkins
I usually order Marcos Pizza for several Miiitaty Vets. They love it! They are quite “picky” when it comes to food and especially their Pizza. Their requests are always met with courtesy and smiles.
I will continue to come to ONLY Marcos for. their Pizzas, the respect and great customer service.
… moreI will continue to come to ONLY Marcos for. their Pizzas, the respect and great customer service.
Tara Hawks
Updated review 28July18
Great pizza place. They offer many specials and lunch specials offered daily. They’re conveniently located near residences and business and offer delivery. The pizza dough is made fresh daily. We’ve had several of their pizzas and all have been delicious. While they do offer dine in, their space is very limited.
What Marco’s keeps as a secret and it’s not posted is that they offer a military discount of 15% off. Here’s the most important part to remember. They do NOT offer the military discount on any of their specials. That’s the bad part of the deal. If you truly appreciate the military, then why not give the special on everything including specials.
I took away one star because no place is perfect and an additional star because I’ve patronized Marco’s many times and never been offered the military discount, so I’ve lost out on some money I could have saved.
Tip for the owners, please post that you offer a military discount and consider providing a military discount on anything that active duty military and veterans purchase.
Review January 2018
Our night got started with the history of Marco’s along with a presentation on making the pizza. They make their own dough and there’s 40 pepperonis on any pepperoni pizza.
As a matter of fact, this is the only chain pizza place that makes their own dough.
They do their best to buy vegetables local. They do but Hanover tomatoes.
The meal started with cheese sticks and later with salad and pizza, as well as dessert which was cinnamon sticks with frosting. I had chicken Florentine, pepperoni, and the deluxe which had pepperoni, sausage, mushroom, and peppers.
I live down the street and hadn’t tried Marco’s. I was happy to be able to participate in this event. I’ll be bringing my family next time.
… moreGreat pizza place. They offer many specials and lunch specials offered daily. They’re conveniently located near residences and business and offer delivery. The pizza dough is made fresh daily. We’ve had several of their pizzas and all have been delicious. While they do offer dine in, their space is very limited.
What Marco’s keeps as a secret and it’s not posted is that they offer a military discount of 15% off. Here’s the most important part to remember. They do NOT offer the military discount on any of their specials. That’s the bad part of the deal. If you truly appreciate the military, then why not give the special on everything including specials.
I took away one star because no place is perfect and an additional star because I’ve patronized Marco’s many times and never been offered the military discount, so I’ve lost out on some money I could have saved.
Tip for the owners, please post that you offer a military discount and consider providing a military discount on anything that active duty military and veterans purchase.
Review January 2018
Our night got started with the history of Marco’s along with a presentation on making the pizza. They make their own dough and there’s 40 pepperonis on any pepperoni pizza.
As a matter of fact, this is the only chain pizza place that makes their own dough.
They do their best to buy vegetables local. They do but Hanover tomatoes.
The meal started with cheese sticks and later with salad and pizza, as well as dessert which was cinnamon sticks with frosting. I had chicken Florentine, pepperoni, and the deluxe which had pepperoni, sausage, mushroom, and peppers.
I live down the street and hadn’t tried Marco’s. I was happy to be able to participate in this event. I’ll be bringing my family next time.
Charles Lonigro
Fast, fresh, better than dominos papa John’s pizza hut. Forgot to add garlic crust called to get it added the employee who answered was kind courteous will order again
… moreMyra Messineo
Sherri is the most, amazing, friendliest manager. The way she greeted me and helped me with my experience was great, an amazing team she has as well. I definitely will be coming here more often.
… more