At Mambo Seafood® every order is made fresh! Share a starter with your friends and family. Try our great variety of seafood platters grilled, fried or sautéed. Visit our Seafood Market and choose from our selection of fresh fish or fresh seafood by the pound and have it cooked your way! Don’t forget about our famous Mambo Rice, a signature dish that always leaves our guests coming back for more.
Vibrant outpost for micheladas & simple seafood with a Latin kick, plus an in-house fish market.
Address and Contact Information
Address: 9370 W Sam Houston Pkwy S, Houston, TX 77099
Phone: (832) 448-4500
Website: https://locations.mamboseafood.com/southwest-3c73ee2e45ee
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Reviews
As soon as we walked in, we were hit with an unpleasant smell—honestly reminiscent of a fast-food play area—which immediately made us ask to be seated outside. Unfortunately, things didn’t improve from there.
We ordered a shrimp cocktail and were shocked to see that none of the shrimp were deveined. We also ordered the number 4, which again came with shrimp that were not deveined. Having to pick around that just to eat was completely unacceptable and ruined the meal.
On top of the food issues, the service was painfully slow. We waited an absurd amount of time just to receive our drinks, which only added to the frustration. To make matters worse, when I asked for a to-go box for leftovers (intended for stray animals), the waitress handed me a box with a roach inside it. I showed it to her, and all she said was, “I’ll get another one for you,” as if that were normal or acceptable.
Overall, the experience was terrible from start to finish. We will never be returning and absolutely would not recommend this place to anyone.
I almost didn’t post this, but I hope this feedback helps the company improve. Otherwise, I foresee them continuing to lose loyal customers.
We came in as a party of five and ordered oysters (half prepped, half not prepped), then later placed our main dishes. After 20 to 30 minutes, the main dishes arrived except for mine (a soup). A different waitress brought the food, and when we told her a dish was missing, she said she would check on it. She never returned with an update. At that point, we also had no silverware at the table. No one checked on us. My wife finally had to ask an employee who was sweeping for silverware. He called it in on his earpiece, but it still took another 5 to 7 minutes for silverware to arrive so everyone else could start eating.
When our waitress finally came to check on us, I told her our starters never arrived and asked her to cancel them. They must have already been prepared because she immediately brought them to the table after canceling that order. I told her we didn’t want them and to please take them back. She insisted we wouldn’t be charged, but that wasn’t the point. She continued to push them on us which was even more frustrating until my wife finally said “just leave them we don’t have to eat them”.
We explained to her the issues: the missing dish, the delayed starters, the lack of silverware, and the lack of customer service. While she did apologize, there were multiple excuses including blaming it on the hostess’s as its there responsibility to bring silverware. We understand mistakes happen we’re all human. But what really stood out was how poorly everything was handled. There was no sense of urgency, ownership, or care. That’s what ultimately made this experience so disappointing.