Counter-serve chain for brick-oven pizzas, plus salads, jumbo sandwiches & sides.
Menu Photos
Photo Gallery
Related Web Results
Main Street Pizza – Ovid, Michigan – Menu, prices, restaurant reviews
Main Street Pizza
Main Street Pizza | Pizza Restaurant in Ovid, MI
Reviews
Customer for years and never once had a problem. Great looking friendly staff, fresh and real ingredients. Great pizzas, subs, bread sticks and more! Their menu is excellent too as well as their prices. A cozy warm environment. The taste of their food is simply
unforgettable.
Happy Supporter. Thanks Main Street
Like everything else, prices have gone up quite a bit too. Again, stating facts, not complaining. However we order waaaay less pizza now that we don’t have kids at home so it’s still a win for us! Still worth the drive!
The very best pizza! Prices fair for the pizza you get. A+ in my book!
Two months ago I picked up a pizza and chef salad from Main Street Pizza, Ovid, 20 minutes from home. The lettuce was wilted with several rotten leaves in it — it smelled funky. I immediately called and was met with an argument over the phone. They wanted me to bring it back or they couldn’t do anything about it. I didn’t have time to drive back, I just wanted a fresh salad replacement at a future date. Grumbling, phone person agreed.
Tonight I thought pizza and salad sounded good. Remembering my last experience, I asked if the salad was fresh. Phone person assured me it was.
I picked up the pizza and salad, and opened the plastic to see how it looked. Generous toppings covered the salad — I could only see part of the lettuce around the edges of the container. Standing at the counter with other customers around, and not having a utensil, I did not dig through it to reveal the lettuce, so I paid and left (they charged me for the new salad). At home, I started to turn the lettuce with a fork and was dismayed to find rotten and wilted lettuce — again. And it smelled funky, not fresh. I took pictures.
I immediately called and was met with hostile argument and denial from the manager. I offered to text pictures as proof of my claim; she didn’t want pictures. She insisted that the lettuce was not rotten — she had just opened a new package of bagged lettuce.
Therein lies the problem.
Bagged lettuce is not fresh lettuce, and because you “just opened the bag” it doesn’t mean it is fresh or of good quality. Restaurants who use it often serve patrons bad smelling, poor quality salads. Bagged salad lettuce is not comparable to fresh chopped lettuce, it is just ready to eat (or so they claim). Convenience over quality. Restaurants assume it is okay because they “just opened the bag,” when in fact they have no absolute control over lettuce prepared at another facility and at an earlier time. Add in storage and shipping, they cannot guarantee the freshness, especially when uncaring restaurant workers don’t really look at, don’t smell, or even taste what they are preparing.
At minimum, bagged lettuce should always be rinsed and inspected before serving. Preferably, restaurants should chop their own lettuce — it really isn’t that difficult.
Which brings me to how the manager handled my complaint tonight.
She would not listen. She would not apologize. She would not try to “make it right”. She just dug in her heels, amped it up, rudely and angrily insisted I was wrong, their lettuce was fine, she made the salad herself, and “don’t order any more salads from here if you don’t like them.” I was on speakerphone and my husband was listening. He assured her the salad was not fresh, why would we waste our time calling if we did not have a legitimate concern. Her answer… she hung up on us!
We have been going there for around 25 years. We have spent hundreds of dollars there. Rarely have I been treated to poorer customer service. Never have I been hung up on by a business owner or manager. I was not being rude or insulting, just firm in my disappointment and wanting a resolution.
I removed the toppings and chopped fresh lettuce from my refrigerator, but I was so upset, I had lost my appetite
I will not patronize their restaurant again. I will tell others of my experience and share the pictures of the salad I was given tonight on several sites. You can decide from my pictures if the salad looks fresh. AND I recommend to everyone… do NOT GET SALADS at Main Street Pizza in Ovid, MI. My experiences with the other employees there has always been favorable, the manager this evening was rude and hostile. She will cost the owner several hundred dollars of my future business with them.
Have had subs there also, only sell 10 inch sandwiches and have very good portions of meat and such.
I don’t think that you would be disappointed. I know my appetite is pretty good size and I have not ever left feelin hungry.