
Hours
| Sunday | Closed |
| Monday | 6 AM–3 PM |
| Tuesday | 6 AM–3 PM |
| Wednesday | 6 AM–3 PM |
| Thursday | 6 AM–3 PM |
| Friday | 6 AM–3 PM |
| Saturday | 8 AM–3 PM |
Address and Contact Information
Address: 209 W Main St, Cheshire, CT 06410
Phone: (203) 439-9434
Website: http://www.mainstreetcaffe.com/
Menu Photos
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Reviews
It was lunch hour on a weekday and the cafe wasn’t full, something of which I pay attention to since I don’t want to linger with my laptop if it’s busy and I don’t tend to stay long after I ate anyways. I drank my coffee while I worked on my paper then ordered lunch. About fifteen minutes after I finished my food, I’m wrapping up on my laptop when a woman, who I believe was the owner, approaches me. She did not ask me if I had purchased anything and passive aggressively and in a voice that carried to the other customers around me said that I needed to purchase something if I’m going to sit in the cafe. I was so surprised but managed to tell her that I had just finished eating.
She looked embarrassed by her mistake, apologized twice, and tried to fix it by saying that it wasn’t too busy at the moment anyways and if it got busier I could just move to a spot on the couch, but I was so put off by her rudeness that I informed her I was heading out anyway and politely gathered my things and left. After, I went online to read the reviews and see if other customers have had similar experiences and it looks like a lot of the negative reviews are due to complaints directed toward the owner.
It baffles me that her workers are so professional and kind (the only reason why I rated their service a 2/5) and that their boss displays such poor customer service.
Edit to reply to owner’s response:
Linda, you shouldn’t apologize for people “not understanding” what is clearly rudeness and lack of professionalism. It shows a transference of responsibility, unwillingness to assume accountability, and, frankly, is unbecoming of a business owner. If you are constantly having to apologize for committing the same mistake as shown in previous reviews left by other customers (and I’ve noticed that I’m not the first customer to which you have apologize for them not “understanding” you), then the obvious conclusion is that you just don’t know how to approach people. Perhaps spend a little less time trying to hold your customers accountable for your poor attitude and spend more time working on your interpersonal skills.