Address and Contact Information
Address: 76 S Main St, Canandaigua, NY 14424
Phone: (585) 394-7080
Website: http://macsphillysteaks.com/
Menu Photos
Order and Reservations
Order: Order online
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Restaurants in Rochester, NY | Mac’s Philly Steaks
Mac’s Philly Steaks serves authentic Philadelphia cheesesteaks and delicious deli products in Rochester, Fairport, Victor and Canandaigua, NY.
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Reviews
Deirdre Rosenberg
I ordered a cheese burger with well cooked bacon. Ugh Also cold upon delivery. It tastes like grill scrapes. $22! Yeah no.actually cannot find any bacon. This is not edible. Now in the garbage. So much for dinner.
… moreglenn kaiser
Using my dad’s google account because I don’t have one. I just ordered a door dash. It gave me no option for sauce so I called the establishment to let them know and if I could have extra – I have no problem paying the difference. I got my order there was zero sauce and no cheese melted on there usually always is. So I called and she said there was nothing she could do for me and said “sauce is extra anyways so” which I said I definitely would have paid for. I asked if I could talk to a manager or boss and she said she was the only one there and there was nothing she could do and that was the end of the conversation. I have never had such a bad customer service experience and for that reason alone I will not be going back. I pay quite a bit of money going through door dash and shouldn’t be told I’m just out of luck sorry.
… moreBen Slomovic
I live within walking distance so I’ve been here a few times. Lately the misses have overtaken the hits and I can’t justify spending money here anymore.
A few nights ago I stopped in with a date before heading to a show. I ordered the Backyard BBQ Chicken Plate right off the menu. The server rang up some other plate with pulled pork and I pointed out that it should have chicken. She said there was no such plate so I pointed it out to her on the menu. She had a sort of TIL moment and we moved on to my date’s order: fries and a double cheese burger with onions, hold the lettuce and tomato.
About 20 minutes later our food came to the table. I opened the foam container and saw that I had been given the pulled pork meal. My date’s burger had lettuce and no onions.
I went to the counter and pointed out the mistakes. The counter person apparently had amnesia because I had to point out the existence of my order on the menu again. I watched as she gave a tongue lashing to the guy at the grill, which was funny as she was having trouble with the menu herself. I also asked for a cup of raw onions so my date could enjoy her burger.
Sadly I had to watch my date eat her food while I waited another 25 minutes for mine. When it finally came I was in for further disappointment, as what I finally received should have been called the Bean-Lovers Bonanza. It was literally 3/4 beans- I’m talking a lake of beans, with a tiny scoop of potato salad and a few chunks of chicken. To make things worse, everything was over-the-top salty; borderline inedible. I forced down a few bites and tossed the rest.
When I addressed the initial errors, I feel like something should have been offered to compensate for the experience. A coupon, a discount, a cookie, something. There seemed to be a manager type observing the whole exchange but he didn’t say anything. No, I didn’t demand some remediation, but should I have to? When people spend their hard earned money at a restaurant, they have baseline expectations. If those aren’t met in some way, we are going to save our money and eat at home or somewhere else.
The last time we ate here we ordered sweet potato fries with sugar and received them with salt. The counter person didn’t believe me when I brought them back, and I had to dare her to try them. They messed up the toppings on my date’s burger this time as well.
I know a lot of people like this place and I don’t want to hurt anyone’s feelings, but this has unfortunately been our experience. Times are tight and even dining at a place like this is an extravagance when it’s so much cheaper to eat at home. The service lately does not justify the expense.
I also feel I should mention that this restaurant is some kind of weird hybrid with Finger Lakes Plates. You order from the same people and the same people apparently cook it, so I’m leaving my review here.
… moreA few nights ago I stopped in with a date before heading to a show. I ordered the Backyard BBQ Chicken Plate right off the menu. The server rang up some other plate with pulled pork and I pointed out that it should have chicken. She said there was no such plate so I pointed it out to her on the menu. She had a sort of TIL moment and we moved on to my date’s order: fries and a double cheese burger with onions, hold the lettuce and tomato.
About 20 minutes later our food came to the table. I opened the foam container and saw that I had been given the pulled pork meal. My date’s burger had lettuce and no onions.
I went to the counter and pointed out the mistakes. The counter person apparently had amnesia because I had to point out the existence of my order on the menu again. I watched as she gave a tongue lashing to the guy at the grill, which was funny as she was having trouble with the menu herself. I also asked for a cup of raw onions so my date could enjoy her burger.
Sadly I had to watch my date eat her food while I waited another 25 minutes for mine. When it finally came I was in for further disappointment, as what I finally received should have been called the Bean-Lovers Bonanza. It was literally 3/4 beans- I’m talking a lake of beans, with a tiny scoop of potato salad and a few chunks of chicken. To make things worse, everything was over-the-top salty; borderline inedible. I forced down a few bites and tossed the rest.
When I addressed the initial errors, I feel like something should have been offered to compensate for the experience. A coupon, a discount, a cookie, something. There seemed to be a manager type observing the whole exchange but he didn’t say anything. No, I didn’t demand some remediation, but should I have to? When people spend their hard earned money at a restaurant, they have baseline expectations. If those aren’t met in some way, we are going to save our money and eat at home or somewhere else.
The last time we ate here we ordered sweet potato fries with sugar and received them with salt. The counter person didn’t believe me when I brought them back, and I had to dare her to try them. They messed up the toppings on my date’s burger this time as well.
I know a lot of people like this place and I don’t want to hurt anyone’s feelings, but this has unfortunately been our experience. Times are tight and even dining at a place like this is an extravagance when it’s so much cheaper to eat at home. The service lately does not justify the expense.
I also feel I should mention that this restaurant is some kind of weird hybrid with Finger Lakes Plates. You order from the same people and the same people apparently cook it, so I’m leaving my review here.
Neen
Ordered for lunch. Absolutely amazing! I ordered the chicken Philly. I could not put it down. Best one i’ve had in a long time. The pickle chips were good too. A little too crispy but still yummy!
… moreA
I went to this place for the first time the other night. I was so impressed with the meatless garbage plate, it was soooo good! So happy they offered that as an option! I was greeted by a friendly girl at the counter when I entered, place looked clean. Very positive first experience, will be back
… moreJames hotchkiss
I’ve been here several times over the last few years. It’s good every time, I only dine in when I come here, the atmosphere is basic but it’s usually quiet and the staff are chill and well mannered. Food it always great and ready to eat. The Mac salad specifically is nice and plain. I’ve tried lots of their garbage plates as they don’t stick to the basic plate you imagine, great every time. A positive place. Portions are good too.
… moreKatie Potter
This was my first time coming here and I was craving a cheesesteak so I say why not!? BIG REGRET. I ordered a cheesesteak and onion rings, simple right!? Nope, they burned my onion rings and there was no flavor in the cheesesteak. Awful experience. Kitchen could have been cleaner too. I’m very disappointed ☹️
… moreglenesis
I’m a big fan of Mac’s in Rochester, on Exchange, and I’ve always wanted to check out this location in Canandaigua and let me tell you, it does NOT disappoint! The staff are friendly and helpful and knowledgeable and the food is top notch. I had a steak plate over fries and onion rings, with extra meat hot sauce (and no Red Hot). The plate was stellar. The meat sauce is pretty spicy and very yummy. If it’s too hot for your taste, try mixing in a little Country Sweet sauce. I will be back. It’s a great location with atmosphere, great natural light, and comfy booths.
… moremike Clark
I have been very disappointed in their food . The last four orders I received have been horrible. I got a cheeseburger Sub and fries and it was cold .Also ordered a drink that I didn’t get. They just can’t get the orders right. Would not recommend ordering from there . I know I won’t be .
… moreK C
Just left this place- food was great but the staff made my day-
Didn’t get a name but the gentleman working today (Feb 3rd) needs a raise.
Don’t see that service often anymore.. well done.
… moreDidn’t get a name but the gentleman working today (Feb 3rd) needs a raise.
Don’t see that service often anymore.. well done.